Jason Pappas | Page 2

Friendly, courteous & knowledgeable. The process was quick & to the point. Any questions were answered immediately. Michael was a delight to work with. Looking forward to enjoying our Tr The process was quick & to the point. Any questions were answered immediately. Michael was a delight to work with. Looking forward to enjoying our Trailblazer for miles to come!! Wendy & Dianne More

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This incident description is a little bit long but if you are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconside are thinking about doing business with either Copeland Toyota or Copeland Chevrolet in Brockton Massachusetts, I would strongly suggest you reconsider it until after you read this review. I debated for months if I should put pen to paper, if I should even bother with doing a review and if it would change anything. I’m extremely sceptic that this review will positively change the service at Copeland but it is my obligation to disseminate my experience with them and let you, as a consumer, make the decision as whether or not you want to take the chance to be treated as I was. You will see that the poor service reflected at Copeland Chevrolet starts with the owner, Tod Copeland and trickles down to the employees. I purchased a Chevy Camaro at a separate dealership and was having some issues with it. They were not a Chevy certified dealer and because my vehicle needed to be diagnosed by a Chevy dealer, they made an appointment with Copeland Chevrolet. The issue was a problem with the XM radio antenna located on top of the trunk lid. I dropped off my vehicle for service and later in the afternoon I picked it up. While at the dealership’s parking lot, I tried to open the truck by use of the electronic release button inside and outside the vehicle and but I was unable to. Inside the vehicle the dashboard was showing me the light on for the open trunk lid. I went back into the service desk and spoke with the associate which told me to bring the vehicle back in for them to check it. Once inside the associate and the service manager, Bill Maloney attempted to open the trunk by doing the same thing I had unsuccessfully already done and obtained the same results. Mr. Maloney then informed me that I would have to make an appointment and drop off the vehicle another day so they could attempt to repair the issue by going through the back seat of the vehicle to get to the truck. The inconvenience for me already started. It is very easy for a dealer to tell a person to drop off a vehicle but they have no idea the pre arrangements that has to be made by the customer in order to achieve that goal; like change of work schedule and arranging for a ride, twice in the same day; nevertheless, the appointment was made and I drove home. When I got home, I noticed that the spoiler on top of the truck had been cracked, so next day I went back to the dealer and spoke with Mr. Maloney and showed him the damaged spoiler. He right away stated that he would pay for the spoiler but that I would have to pay for it to get painted and installed. He never admitted nor denied that they had done the damage to the spoiler but refused to pay for it in full. At this time, I informed him that I would be taking my vehicle to another Chevy dealer to be repaired and that I did not trust them to perform any further work in my vehicle in fear that they would cause further damage. I took my vehicle to a second Chevy dealer which repaired the trunk and replaced the spoiler. The second Chevy dealer took pictures and showed me the atrocious wordsmanship Copeland Chevrolet technician had done inside the truck including but not limited to drilling a large screw through the trunk release cable causing part of the damage. After all was repaired, I contacted the Dealer’s Manager Jason Pappas in attempts to get reimbursed. Pappas stated that every inch of the shop and dealer’s parking lot was under constant recorded surveillance and asked me for some time to review the footage. Next day Pappas called me and stated he had reviewed the footage and he was not going to pay for the damage because it was done by me and not the technician. He attempted to make me believe that the footage showed me damaging my own vehicle. I explained to Mr. Pappas that If he refused to pay for the damage, I would have no other choice by to take the dealer to small claims court for the total amount of the damage. Mr. Pappas attempted to intimidate me by making treats such as the fact that the dealer has more attorneys than I do and that I would get nothing in the end. I did file a small claims suit for the total amount of the damage. On the court date I was clearly able to show that the damage to by vehicle was done by the dealership and they were ordered to pay me, within 10 days, for the damages done. Twenty days had gone by since the Court’s decision and I had not received payment so, I contacted the Courts. The Courts suggested I attempt to speak with the owner, Tod Copeland. I went to Copeland Toyota where Mr. Copeland worked to speak with him and to see if he was aware of the issue. Once there, I was announced to him by a salesperson and was told to wait. After waiting thirty to forty minutes, Tod Copeland came out to the showroom to see me. While attempting to introduce myself Mr. Tod Copeland rudely uttered the only words he would say through the entire time: “why are you here?” While I was speaking to him, he continuously kept making facial gestures and shrugging his shoulders as to infer indifference and that I was wasting his time. Mr. Copeland’s demeanor led me to believe that he was very much aware of the issue. This also made obviously to me where the associates I had previously dealt with had acquired their manners from which they were now exhibiting. After 30 days had passed and I still had not received payment I filed a payment review with the Courts and shortly after the 2nd summons went out for a new court date, I was contacted by Mr. Pappas stating that the payment had been sent to me. I’m not one to ever play the race card but I would venture to say that if my skin color was the same as any of the above-mentioned named individuals my treatment would have been different. Never Be Intimidated ! More

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Excellent personalized service, made the buying experience painless and hassle free. Every question and concern I had was addressed in a professional manner. Would certainly recommend to other pote experience painless and hassle free. Every question and concern I had was addressed in a professional manner. Would certainly recommend to other potential buyers More

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I bought a Chevy Silverado 1500 from Shoe, he was knowledgeable and patient as I looked at several models. He took the time to make sure that I understood all of the features of each truck. New tru knowledgeable and patient as I looked at several models. He took the time to make sure that I understood all of the features of each truck. New truck, great experience throughout the entire process, I highly recommend Copeland Chevy and Shoe. More

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Lease Turn In Gone Wrong I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman (I I tried to return my lease on 3/31. I was told I could drop off the truck anywhere by GM financial and my end of lease inspector. The salesman (I think it was Steve Buchanan, an older bald gentleman) told me their system was down and that they could not take the truck and to come back another time. When I asked him if there was anything else he could do to help, he stated that he didn't even have to take the truck since I did not lease it from them originally. He also stated that he could tell GM that their lot was too full to take the truck back. I guess he wanted me to drop it off in Detroit or something ;)... I even asked if I could just leave the vehicle overnight since I had no ride to go back the following day and he refused stating he cannot have the vehicle sit here (I have no idea why since cars sit there for service and sales all the time). I called GM today and they stated the salesman lied to me and that they should have taken the car. I can bring it to any Chevy dealer and even if their system was down that they could do a manual transaction to record the odometer and return. I really could have used a little help and this salesman really did not care to offer me anything but the door. I don't know if he was having a bad day himself, but he did not represent Copland Chevy well that day. Hopefully if I ever go back again the experience will be different, but I won't be going out of my way to go there again, that's for sure :-/. Update: Below you will see the dealers response to my review. Much of their response is simply not true. You do not need an appointment to drop off a lease. All you simply need to do is bring the car in and sign a return form with odometer reading (call Chevy or GM financial and they will confirm). This dealer only states to make an appointment so they can try to work a deal for a new vehicle (my opinion, not factual). It is very sad to see they are continuing to give poor customer service. April 01, 2019 Hello Jack. I hope all is well. Yesterday, was extremely busy as it was the last day of the month. The General Motors Lease Return system was down. We cannot do a manual return, which I apologize that GM told you this. Also, our store does lease returns by appointment only. Paperwork must be signed by the lessee at the time of lease return and that paperwork can only be generated from the GM System. Our lease lot is full right now. I apologize for your experience, but returning a lease vehicle is not as simple as dropping it off at a local dealership. If you live locally we can shuttle you home after the lease drop with advance notice. I actually attempted to do your return yesterday, but was greeted by this message. Thank you again for your understanding. If you contact me directly I can assist you with the return appointment and shuttle. Jason Pappas / General Manager - 508-586-7900 - Option # 1. More

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Awesome, Honest and great follow up My car sales met me months before he even tried to sell me a car!!! We spoke several times over that period and when it came time for me to trade up My car sales met me months before he even tried to sell me a car!!! We spoke several times over that period and when it came time for me to trade up he was knowledgeable and friendly! His patience was unmatched and his follow up since the sale has been impeccable! I would recommend Robert Fuller for all my friends and family! More

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Great experience! Robert, Max, Nikolas, and Jason were wonderful to work with. Robert was the salesman that I directly engaged with--he was not pushy in any way and was Robert, Max, Nikolas, and Jason were wonderful to work with. Robert was the salesman that I directly engaged with--he was not pushy in any way and was incredibly knowledgeable in regards to the vehicle. His communication was clear and his follow-ups were polite and respectful. I would recommend working with him for a purchase of a new car. More

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Great customer service So far I can't question the Copeland Chevrolet on pearl st, Brockton for any reason. They were happy to serve. It's definitely a place I could recomme So far I can't question the Copeland Chevrolet on pearl st, Brockton for any reason. They were happy to serve. It's definitely a place I could recommend to others. . . . . . . More

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Purchased a 2018 Chevy Cruze LT on 8-4-18 I was very pleased with Carlos Cabral today. He was very pleasant, obliging and gave me a very good deal with my trade in on my 2016 Chevy Cruze LT. I was very pleased with Carlos Cabral today. He was very pleasant, obliging and gave me a very good deal with my trade in on my 2016 Chevy Cruze LT. I love the 2018 Cajun tint coat red color of the 2018. ,I will definitely go thrust Carlos again to purchase. My Dad, Bud Lakin, knows Todd Copeland as well. He is very nice. Very happy customer! Best, Debra J. Lakin More

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Extremely professional and enjoyable car buying experience. A+ Purchase. Excellent buying experience from start to finish. All are a pleasure to work with. I am and will continue to be a returning customer. A+ Purchase. Excellent buying experience from start to finish. All are a pleasure to work with. I am and will continue to be a returning customer. Thank you Robert and all. More

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