Jason Parish | Page 6

Poor Service Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on th Crews Subaru had our outback for over a week making a repair. We felt we were left out of the loop in terms of communication. To get any updates on the process of the initial repair, we had to reach out ourselves. Some of the staff we spoke with were unable to give us updates or cost estimates. We were never offered a loaner type car. None of the necessary parts were in stock at the dealership which added time to the repair. Once we finally had it home, our vehicle wouldn't start less than 2 hours later. We paid to have it towed back to the Dealership. They replaced the battery. When we arrived to pick up the vehicle - a 45 minute drive from our home - the car still wouldn't start. Because they didn't have the necessary parts in stock, once again we had to leave our car there for additional repairs. The service staff were condescending in their communication with us. And while admittedly our initial repair was quite complicated (the main break line had rusted through and cracked) it is highly ironic that the very same day we brought the car home it suddenly had problems with the battery and starter. I am not implying that they caused this issue, rather, I find it odd that they wouldn't catch this issue during their full vehicle diagnostic testing before sending it home with us. Only then did the manager agree to send us home with a loaner, which we appreciated. He also did take off some of the labor fees. However, this was only done after expressing our frustration with the entire process and the lack of communication with the service staff. Because Crews is the only Subaru Dealership within 2 hours of our house, we had no other option once our normal mechanic explained that he couldn't make the repair himself and that it would need to be done at a dealership. This is the one and only time we've ever dealt with Crews Dealership and while they have several positive reviews online, our experience was not the best. If we can avoid Crews in the future, we most certainly will. At this time we still do not have our vehicle, but once we do, I'm hoping we will be able to update this review and that all the issues will be resolved. More

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Stay away from this place worst experience in my life with my purchase from this dealership. they sold me a piece of crap, then didn't want to fix it, and then put crap parts o worst experience in my life with my purchase from this dealership. they sold me a piece of crap, then didn't want to fix it, and then put crap parts on it so It broke...........biggest mistake of my life More

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Brought our Impreza in for an oil change and left in a 2017 On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful On our visit to the service center we went into the show room and fell in love with the Outback. Ralph Hunt introduced himself and showed us beautiful car answered our questions and took us for a test drive. He was very down to earth and helpful. He gave us a great offer on our Impreza and we decided it was time. We drove our new Outback out of the show room. What an awesome experience More

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Best car buying experience! I just purchased my 3rd vehicle from Crews Subaru. I couldn't be more pleased with the whole experience. They are the most professional team and their I just purchased my 3rd vehicle from Crews Subaru. I couldn't be more pleased with the whole experience. They are the most professional team and their love and knowledge of the vehicles is refreshing. I would recommend Trey Norwood as a salesman to anyone wanting a great experience. More

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Good Shopping and Buying Experience Coming from other Japanese cars, my expectations are high. Acquaintances and consumer ratings recommended the Subarus so I visited to try them out. J Coming from other Japanese cars, my expectations are high. Acquaintances and consumer ratings recommended the Subarus so I visited to try them out. Jeremy patiently showed features, took my son and I on test drives, taught us how to operate new features, etc. I was particularly interested in the collision avoidance (Eyesight) feature. Jeremy showed us that it will truly slow and stop the car, if the driver doesn't. Josh, Linda. and Pam also were helpful and professional in helping me through the business end of price and features negotiations and the business of selling the car and putting my license plate on it before I was ready to leave. Service consisted of hitch installation and recall evaluation, which was well done. Even parts was involved in coming up with a missing plug for the hitch. More

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A pleasure to do business with Crews Subaru! It is nice to shop at dealership that treats you like a valued customer, from their sales force who are outstanding and go above and beyond to make yo It is nice to shop at dealership that treats you like a valued customer, from their sales force who are outstanding and go above and beyond to make you feel good about your car shopping experience to their amazing service department that keeps that good feeling going as long as you own your car.I have experienced this with my first Subaru from Crews and I am sure I will with my new Outback too! My thanks to the Crews Subaru team for a pleasurable buying experience! More

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Went in with tire losing air - left with tire losing air I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first app I took my 2016 Subaru WRX into Crews Subaru December 30. I was loosing air in two of my four tires. They took my car back quickly (I was the first appointment of the day). After looking at the car they told me I needed a new tire because the nail was to close to the sidewall to patch. I said ok and gave them the go ahead to order the new tire for me car. The service center guy said the new tire would arrive around 10 AM the next day and they would call me immediately to come in the next day and have the tire replaced. The day comes and no phone call. I call around 3PM to give them time and ask what the status is of the tire. One of the service counter employees told me that the guy handling my car would call me back immediately and that he left a note on his desk. It is now January 20th, over 3 weeks later and no call. This dealership is a complete joke. After two weeks and no call I took my car to another tire center who found that TWO of my tires were damaged and NEITHER of them needed to be replaced. I ended up purchasing 4 new all season tires anyways because we were moving north and I had summer tires. Crews Subaru is the worst dealer and service center I have ever dealt with, and I recommend anyone considering their services to look elsewhere. More

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2016 WRX bought at Crews Subaru I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experi I bought a 2016 WRX Limited in Ice Silver from Crews Subaru in North Charleston, South Carolina on 10/30/15. We paid for the car out right. The experience was nothing short of excellent. During the two months before buying the car I visited the dealership twice. Before I came to the dealership in person I corresponded with Linda Breedlove via email. She was wonderful and helpful and she arranged for me to test drive a Forester the next day. My salesperson that day was Trey Norwood. He was polite, knowledgeable, and personable. There was no pressure applied to us to buy the car after the test drive. We left the dealership because I had more research to do about the car we wanted. Linda was in contact with me through reasonably frequent email communication and was available to help us when I needed it. I came to test drive a WRX about 2 weeks before my purchase and again Trey was so friendly and did not apply any pressure to purchase when I said I needed a couple more weeks to decide. On the day of purchase my wife and I again test drove the WRX I ended up buying. Trey was patient with us, allowing my wife and I to converse between ourselves before entering the show-room to work out the numbers. During the actual sale process there was the usual back and forth but the staff at Crews Subaru was reasonable and respectful. Jerry Peters the Used Sales Manager got involved because he was acting as sales manager that day. Jerry was cordial and bright. When we finally got to the number everyone was happy with the rest of the process was fast. Several staff at the dealership (whose names I didn’t catch) came by and shook my hand and congratulated me, stating “The WRX is such a cool car, you’re going to love it!” We met the service manager Jason Parish who gave me the rundown on the first necessary services as well as the break-in procedure for the WRX. He also told me the no-no's that would void my warranty (flashing the ECU). This makes the second car in my life I’ve bought new. This experience at Crews Subaru was outstanding. Each staff member was kind, respectful, and knowledgeable. I don’t ever plan on selling my WRX, but if I do I know there will be another great experience buying the next one at Crews Subaru. More

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Real Good Good stuff for a car dealership. I love Subarus and although I wanted a 2015 and they were sold out, so I leased a new one and that's working out for Good stuff for a car dealership. I love Subarus and although I wanted a 2015 and they were sold out, so I leased a new one and that's working out for me. More

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2015 WRX I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was v I recently came in to look at and price a new WRX. I was paired with Ralph and let me tell you, he is a easy going and easy to talk to guy. He was very knowlegable about the vehicle and was not pushy at all to sell the car. I test drove it and during the 15-20 minutes test drive he knew every detail about the vehicle. When we got back to the dealership we went over the buying details of the vehicle and I feel I received the best deal and out on top. At no point did he say No we won't or can't do that and I even expressed that I wasn't ready to buy it that day. I walked in the next day ready to buy and the deal stayed the same. There were no hidden agendas and I feel Ralph had my best interests in mine not his own! I will recommend this dealership to anyone and if I find myself buying another vehicle down the road these guys will be my first and only stop! More

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