Jason Warehime

Our experience at Heritage Honda of Westminster was atrocious. What should have been an exciting evening shopping for a Civic Hybrid with my daughter became nearly an hour of frustration and disappoint atrocious. What should have been an exciting evening shopping for a Civic Hybrid with my daughter became nearly an hour of frustration and disappointment. We arrived around 7:45 p.m. and found an Urban Gray Civic Hybrid in the rear lot that she loved. No one greeted us outside, so we entered the showroom and stood there for at least 10 minutes before anyone acknowledged us. Eventually, a very kind salesman offered to help. He was the one bright spot of the evening. We told him we wanted to sit in the Civic and test-drive it. He returned about five minutes later with a dealer tag but said he could not find the keys. We then waited another 15 to 20 minutes with virtually no explanation. When he finally returned, he asked us to come back another day because two other salespeople had leads on the car and no one could locate its keys. How does a dealership display a vehicle for sale, have an interested customer ready to test-drive it, and become incapable of producing the keys? I do not blame this salesman. He appeared to be genuinely trying to help, but seemed to receive no support from management or his colleagues. He was the only Black salesman I saw working that evening. I cannot know or prove what was happening behind the scenes, but the apparent lack of cooperation he received left us with a deeply uncomfortable impression. At minimum, management should examine whether he was receiving the same support as everyone else. We went back inside with my wife and specifically asked for a manager. We waited at least another 10 minutes while managers remained seated at computers in their offices. Not one came out to greet us, acknowledge the problem, apologize, or offer an explanation. We eventually left. The salesman said they were checking key logs to see who last removed the keys. If that was truly happening, a manager could have taken two minutes to introduce themselves, apologize, and explain. Instead, they ignored us and left the salesman to handle a management failure alone. This follows a similarly poor service experience. During a recent visit, we repeatedly called, texted, and left voicemails asking whether our vehicle was ready. It was apparently completed and sat there overnight. We finally returned the next day and discovered it was ready, still without meaningful communication from the dealership. Our family has owned Honda vehicles for roughly a decade. After this experience, I am no longer sure our next vehicle will be a Honda, and we certainly will not return to Heritage Honda of Westminster. I cannot recommend its sales or service departments until management gets its act together and starts prioritizing customers. This is exactly why direct-to-consumer brands such as Tesla and Rivian appeal to so many buyers. Consumers in 2026 should not have to waste an evening dealing with missing keys, dealership politics, managers who refuse to acknowledge them, or service departments that cannot provide basic updates. Dealerships operating this way damage the Honda brand and destroy customer loyalty. Again, this review is not a criticism of the salesman who tried to help us. He showed the courtesy and concern this dealership should expect from every employee. Unfortunately, management failed him just as badly as it failed us. More

Print

I am a Special Education English teacher and case manager for MCPS with a masters degree, and am currently pursuing my doctorate in Educational Leadership. For 30 years, I worked in the restaurant business for MCPS with a masters degree, and am currently pursuing my doctorate in Educational Leadership. For 30 years, I worked in the restaurant business as a server and manager. I am also a mother of four grown children. For me, customer service with a truly caring heart and mind, integrity, and hard work are essential in everything I do. I recently purchased a 2017 Honda CRV from Heritage Honda in Westminster, and my experience with your staff has been nothing but STELLAR! You all truly epitomize the characteristics of integrity, knowledge, and care. From the General Manager to the Service Manager and everyone in between, I have received outstanding service and have had a great experience. I was at your service department today to have the knick in my windshield repaired and to have a safety recall inspection. The service Manager, Laura, and the service attendant, Mike, provided exceptional service and care. They are knowledgeable, professional, and extremely friendly. They went above and beyond. I wasn't sure how to use my Cruise Control, and when I asked Mike about it, he literally drove me, in my car, to show me how to operate the Cruise Control. Wow! That is going above and beyond. I have spoken several times on the phone with your service manager, Laura, and she is always available to answer my questions and to ensure me that she and the Honda Service Department are there for me. She is so sweet, very genuine, and extremely knowledgeable about Honda vehicles. I have a 2013 Honda Odyssey (my third one) that needs repair, and I have entrusted my van with your service department. I had it towed in today, and Mike called me to confirm that my van arrived safely. He explained in detail what they will do in how they will diagnose my van. I am completely confident that I will get the same exceptional care with my van that I have gotten with my CRV. I want to personally thank you for having such an outstanding dealership that has proven to me you all are not only professionals, but you are also experts in your field who truly care about customer satisfaction. From a mother, a teacher, and a scholar, who has worked hard her entire life with integrity and genuine care for the other person, it is refreshing to meet and experience those values that you all have demonstrated in every one of my encounters with Heritage Honda of Westminster. Keep up the good work! You have earned this rave review, and I can't thank you enough for allowing me to have an incredibly great experience in purchasing my Honda CRV. Sincerely, Kathy Vall More

Print

Absolutely great service. Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! More

Print

Chloe is absolutely awesome! Eight months ago, we purchased our 2023 Honda Accord Touring Hybrid from her and were very impressed with her knowledge and professionalism, as well Eight months ago, we purchased our 2023 Honda Accord Touring Hybrid from her and were very impressed with her knowledge and professionalism, as well as sincere kindness. When this car was totaled in an accident on April 29, 2024 we went the very next day to Heritage Honda and met with Chloe. She was just as personable and helpful as we had experienced last year. We asked for an identical 2024 model and we got it! She was able to secure it from a sister dealer. Just one day after the accident, we were driving a brand new 2024 Honda Accord Touring Hybrid! Chloe goes above and beyond to assist her customers. They become family to her! More

Print

Very good customer service and honor was excellent answered all my questions and made everything go smoothly answered all my questions and made everything go smoothly More

Print

From our first meeting to the final sale with Chloe Ford we felt like she had a very personal interest in us. She explained everything in detail and made this experience so easy. Chloe is truly professional we felt like she had a very personal interest in us. She explained everything in detail and made this experience so easy. Chloe is truly professional and fun…our type of salesperson! More

Print

Laura Kramer did a great job made the process super easy and seamless. Thanks for the great service and seamless. Thanks for the great service More

Print

Fair pricing. Great customer service Good experience. Smooth transaction with trade. Showroom is very good. Great customer service Good experience. Smooth transaction with trade. Showroom is very good. More

Print

Just purchased a 2023 Honda CRV - Elijah Wingate our salesman and there entire team were excellent - providing a welcoming sales experience! Will definitely recommend to family and friends. Elijah Winga salesman and there entire team were excellent - providing a welcoming sales experience! Will definitely recommend to family and friends. Elijah Wingate is professional, friendly, and extremely knowledgeable and will provide anyone with a simple pleasurable car buying experience! More

Print

Kaleb Crawford was the most helpful salesperson I have had the pleasure of meeting. He was friendly, suggestive, and helpful in my selection of my Honda Accord Hybrid. Anything I wanted on the car he was had the pleasure of meeting. He was friendly, suggestive, and helpful in my selection of my Honda Accord Hybrid. Anything I wanted on the car he was there to guide me on the selection. If anyone would want a car form Heritage Honda, I will send them to Kaleb Crawford because I know they will be treated with both respect and dignity and be given a great deal on a car. If I ever buy another car form Heritage Honda, I will look for Kaleb to sell me one. More

Print