Jennifer Martinez
Jennifer Martinez at Covert Cadillac
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Jennifer Martinez

Service Advisor

Covert Cadillac

11750 Research Blvd
Austin, TX 78759

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15 Reviews
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15 Reviews

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15 Reviews of Jennifer Martinez

January 30, 2022

Dealership Rating
Employee Rating

As always Covert Cadillac and Chris my sales representative did not disappoint me with there excellent customer service and friendly helpful assistance with my car buying experience. More

by Will3134
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 03, 2022

Covert Cadillac responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We do hope we can be of assistance in the future. Take care!

October 26, 2021

Dealership Rating
Employee Rating

A Very rude person worst customer service this has been the worst experience car purchase More

by libbytraylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Mark Peeler, Nathan Mackey

Oct 27, 2021

Covert Cadillac responded

Libby, We are very sorry for your experience...Please reach out to our Assistant General Manager, Jason to resolve any of your concerns. 512-583-3415 Best Regards

June 29, 2021

Dealership Rating
Employee Rating

Gavin very nice and really appreciate explaining to me all the details! He really worked with me on getting the car I wanted!!! Very truthful and honest!!! More

by elizabethspratte
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gavin Baker

December 09, 2019

Dealership Rating
Employee Rating

Great experience - Cory and the Covert team really stepped up and made the car buying experience a memorable one. Even when my car had a few issues after the purchase, they fixed it right away without More

by tarzac1
Recommend Dealer
Yes

Other Employees Tagged: Jerry Duran , Cory Rutherford

October 12, 2019

Dealership Rating
Employee Rating

Worst experience ever. Do not come here I had to have my car towed in for electrical. No loaners available seems to be the company motto at this dealership. After getting the battery replace More

by Chefdrew15
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Oct 25, 2019

Covert Cadillac responded

Hi, it is disappointing to hear that your experience was anything less than great. Please reach out to Nathan, our Service Manager, at 512-583-3476 so we can work towards a resolution. We hope to hear from you, soon!

January 19, 2019

Dealership Rating

By far the best choice I have ever made for a car purchase. Covert Cadillac stands by their product and their customer service is outstanding. The service department is hands down the best in seeing that you a More

by Tina Hayes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 10, 2018

Dealership Rating
Employee Rating

My experience with Covert Cadillac and Jennifer R The customer service at Covert Cadillac is excellent. I always feel as if my service representatives Jennifer Martinez is solely there for me. I have More

by Will3134
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Armen Khachatryan, Al Matthews

May 23, 2017

Dealership Rating
Employee Rating

Great experience... vehicle was in and out in a shirt amount of time and and maintenance was all taking care of. The vehicle was also washed and vacuumed w More

by Jenn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 23, 2017

Covert Cadillac responded

Thank you Jenn for the 5 star review! We are so pleased to hear that you were well taken care of. We look forward to assisting you in the future.

May 23, 2017

Dealership Rating
Employee Rating

Experience Jennifer is a very knowledgeable person ..always made me feel like I was part of the Covert family, treated me with excellent communication keeping m More

by Dan Torres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 23, 2017

Covert Cadillac responded

Thank you for the 5 star review Dan! We are so pleased to hear that our team has taken such great care of you. We look forward to assisting you and your friends and family in the future.

May 04, 2017

Dealership Rating
Employee Rating

Thank you! I had a recent experience with Cadillac and gave a poor survey response that was actually a complete misunderstanding on MY PART. Cadillac actually d More

by Elizabeth Whitbread
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Brad Elliott , Jacob Watson

May 04, 2017

Covert Cadillac responded

Thank you Elizabeth for the great review. It is our pleasure to assist you with your vehicle needs and we look forward to working with you again in the future.

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