Jason Zapfel | Page 3

I ordered a new car through Subaru this summer through Cameron. He kept me updated throughout the waiting process and the car came right when I was told. When we came in to pick up the car, Cameron kept t Cameron. He kept me updated throughout the waiting process and the car came right when I was told. When we came in to pick up the car, Cameron kept things quick while giving us a very detailed lesson about the car. I've had my car for a month now and love it. I also came in a few weeks later with Jason for the Love Encore Program to go over everything again after having the car. That helped to get everything to really set in. Jason was so knowledgeable and it was a great experience. I took advantage of the free car wash while I was there too! I recommend this dealership, and will be back! More

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This was our second Outback from grand Subaru! Ramon was very helpful in the buying process and got us the outback we were looking for. Ramon was very helpful in the buying process and got us the outback we were looking for. More

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The staff is as awesome as the vehicles! TOP NOTCH! Cameron's the BEST! I purchased an Outback and sent my daughter over and she bought her very first real car - the Crosstrek! TOP NOTCH! Cameron's the BEST! I purchased an Outback and sent my daughter over and she bought her very first real car - the Crosstrek! More

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Grand Subaru lives up to it's name, Jason Smith was top notch all the way. He understood what we needed and took care of us. Andrew was also superb and went over all the options available. And a big thank notch all the way. He understood what we needed and took care of us. Andrew was also superb and went over all the options available. And a big thank you to Jason Z. for setting up our new Subie settings. Fantastic teamwork gentlemen!!! More

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Due to a previous bad experience with a local auto group, me and my wife chose this location based on reviews found online. So glad that we did! Sharlene Titre helped us find a car that we loved even with th me and my wife chose this location based on reviews found online. So glad that we did! Sharlene Titre helped us find a car that we loved even with the limited availability going on. She was patient, knowledgeable and very pleasant to work with. Thanks again Sharlene. More

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Great treatment and service. Fair dealing, and exceptional post sales help and explanations. We worked both with an in office test drive and phone negotiations. Both experiences were very good. exceptional post sales help and explanations. We worked both with an in office test drive and phone negotiations. Both experiences were very good. Price was OK considering the difficult COVID circumstances. The sales and service space is pleasant. More

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I am very pleased with my experience of purchasing an Outback with Joe Lewicki at Grand Subaru. He is honest and real; something nice to see in an automobile salesman. He helped me get the exact auto and Outback with Joe Lewicki at Grand Subaru. He is honest and real; something nice to see in an automobile salesman. He helped me get the exact auto and extras I wanted plus worked hard to get me the best price. Everyone at Grand Subaru was professional , courteous, and very helpful. I highly recommend both Joe Lewicki and Grand Subaru. More

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Gabriel is a good sales person. Shortly after contacting the dealership about a specific Outback, he responded with very good pricing. It was the best in the Chicago area. I had a really good test drive. the dealership about a specific Outback, he responded with very good pricing. It was the best in the Chicago area. I had a really good test drive. I had done some research on the trade-in value of my car and we came to a good number for the both of us. I took advantage of the Tech training that they offer and Jason made it well worth the time. We took a test drive to make sure I understood in real world conditions. More

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Will was one of the best sales people that we have ever had when purchasing a new car, our second one with him. Will is super knowledgable, friendly, honest, and made the process extremely easy. We were had when purchasing a new car, our second one with him. Will is super knowledgable, friendly, honest, and made the process extremely easy. We were able to get our questions answered without ever feeling pressured. We would totally recommend him and this dealership to friends and family. Love Subaru and we love Will. More

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As a teacher I do much research before making a decision. For months I spoke to and texted various salespeople. I test drove used and new Subarus. I learned quite a bit by asking many people the same questio For months I spoke to and texted various salespeople. I test drove used and new Subarus. I learned quite a bit by asking many people the same question. I felt as I spoke to Lou Scapellato that I was speaking with a consummate professional! Lou truly is fabulous!! On a Thursday evening I spoke to Lou about my car needs. I had some final questions that were very important before I could make a smart decision. Not only did Lou answer all my questions with great patience but he educated me on some things that I hadn’t considered. I was so impressed by Lou that I made an appointment to visit him the next day. Though the dealership is far from my home I knew I had to meet him & see this Grand Subaru dealership in Bensenville. Another reason in addition to a great salesman was that I was offered the best out the door price of the many dealerships I had reached out to. It really was win win. The icing on the cake was that on the following Monday Lou had the car of my dreams! I am so pleased to recommend Lou for his kindness, professionalism, and his dedication!! Lou has gone above and beyond. Thanks Lou for a phenomenal car buying experience! I must also give thanks to two more fabulous employees at Grand Subaru. Afiza Abaihanova and Jason Zapfel. These two wonderful people helped me learn many things about the car. I am truly grateful for their assistance, patience, and professionalism!! Afiza gave me so much help and was so sweet and kind that I returned to have her educate me further. Jason is an excellent teacher! He knew what I needed to learn about the new Outback technology but also let me lead the discussion as to what I wanted to learn. I know that these three wonderful individuals are a great asset to Grand Subaru in Bensenville. Please accept my gratitude for wonderful car buying experience and know I will be a repeat customer. Sincerely, Mary P More

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