Jason Zapfel | Page 5

First Subaru/ Great Car We had been looking to replace a 2009 car for several years. We knew that Subaru cars had an excellent safety record/reliability as today there are m We had been looking to replace a 2009 car for several years. We knew that Subaru cars had an excellent safety record/reliability as today there are many distracted drivers on the road. We stopped by Grand Subaru and test drove an Outback and Ascent. Mr Schade was very knowledgeable with Subaru's engines, and the advantages of the Outback and Ascent. Jeff included Costco's Auto Program price along with Grand Subaru's price. The proposal was straightforward, no haggling, and listed the accessories included in the price and the accessories we wanted to add with prices. Jeff gave us several coupons that offered savings on the additional accessories we wanted to purchase. He explained the safety technology (EyeSight Assist & Blind-Spot Detector), Starlink's Safety & Security features, went over the airbags in car. Gave us tips how to clean tinted windows, how front windshield & safety technology are connected, and how to drive the car & check oil the first 1,000 miles. He introduced us to their post delivery specialist who helped us enter a number code on the back gate so we could unlock a door if key fob was lost. We will meet with this specialist in the future. We have a well built high tech car with safety features for a good price and financing. We feel Jeff reflects Subaru's quality and reliability. More

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Nealy, Brandon, Jason and anyone else behind the scenes contributed to the best car buying experience in my 54 years of driving and owning cars. The first time my wife Christine and I did not have those pu contributed to the best car buying experience in my 54 years of driving and owning cars. The first time my wife Christine and I did not have those purchase doubts. Everyone was not only friendly but genuinely pleasant to talk with, even non car related conversations. We will definitely recommend Grand Subaru. Can't promise, but when we purchased our 2015 Forester, we were directly involved in family & neighbors purchasing 4 Foresters after viewing ours. More

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Love my Subaru AND sales rep Aura Soberanis I have driven a Toyota since 1980 until I fell in love with the Subaru Outback. My experience at Grand Subaru was outstanding. Aura Soberanis was my I have driven a Toyota since 1980 until I fell in love with the Subaru Outback. My experience at Grand Subaru was outstanding. Aura Soberanis was my sales woman and I was overwhelmed at her knowledge of the car and her ability to not push anything on me. Not only is Aura respectful and informative, she was able to gently guide me in the purchase of my 2020 Subaru Outback Onyx. Aura was recommended to me by my best friend and former cps principal who also loved the experience she had when she bought her 2019 Subaru from Aura and Grand Subaru. I am extremely grateful for the experience I had at Grand Subaru and specifically Aura Soberanis. The entire organization is top shelf as exemplified by their program of having their tech expert, Jason Zapfel, contact you to answer any questions while providing a $25 gas card to come out to Grand Subaru to make sure you know how to use all the bells and whistles on the Subaru so you're getting the most you can from your Subaru. More

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2020 Forester Premium - out fifth Subaru in four years! Jeff Schade was great to work with. Keeping the entire purchase process under two hours was impressive and appreciated. Seeing Jason again was good. Jeff Schade was great to work with. Keeping the entire purchase process under two hours was impressive and appreciated. Seeing Jason again was good. Chris Czaja is always a pleasure to work with, a true professional who understands the customer's needs and expectations and really tries hard to be my advocate. I like that. That's why I keep coming back. More

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GREAT EXPERIENCE Nealy Anderson is a very friendly and knowledgeable salesperson. I highly recommend her and the dealership. You get good pricing without the hassle. Nealy Anderson is a very friendly and knowledgeable salesperson. I highly recommend her and the dealership. You get good pricing without the hassle. The service department is also very good. A few months after purchasing my Forester I had door guards installed and a small dent repaired. All personnel very friendly, work was done in a timely manner and they provided me with a free loaner car. Jason Zapfel provided after sale help with how things worked and Conrad Swiatkowski helped in the service department. Both were very friendly and knowledgeable . More

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Friendly Accommodating No Hassle Atmosphere Wonderful car buying experience. Worked around our schedule and let us test drive by ourselves and did not push for the hard sell. Upfront about the Wonderful car buying experience. Worked around our schedule and let us test drive by ourselves and did not push for the hard sell. Upfront about the availability of our car and when finally was ready walked us through all the closing steps of buying the car. Follow up visit to discuss the car and options was fantastic. Very nice feature and service to have with all the gadgets on new cars. I would recommend this dealership to family and friends. More

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Fantastic service and dealership. Our sales professional was outstanding. He took time, answered numerous questions, and was super knowledgeable. We felt very confident and appreciated Will Mojica’s experti was outstanding. He took time, answered numerous questions, and was super knowledgeable. We felt very confident and appreciated Will Mojica’s expertise. Great experience and will refer family and friends. More

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Excellent from start to finish! When we first came to Subaru we were treated so good . That treatment made us want to test drive an outback. We love our outback. Then we needed anoth When we first came to Subaru we were treated so good . That treatment made us want to test drive an outback. We love our outback. Then we needed another car so we went back to Subaru and bought an ascent. Got the same great treatment. We are now sold on Subaru. More

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Matt was great!! I went to this dealership because it was closest to my house. Matt was so professional, courteous and knowledgeable. He patiently answered all my ques I went to this dealership because it was closest to my house. Matt was so professional, courteous and knowledgeable. He patiently answered all my questions and gave me the best price of the 3 dealerships I contacted. And as a woman, he didn’t pressure me or give me a higher price. My husband contacted the other 2 dealerships and he got 2 higher prices. He answered all my calls, emails and text promptly and was a pleasure to work with. More

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Best experience I've had with a car dealership My experience at Grand Subaru was smooth, quick, and painless! Nealy Anderson, in particular, was a delight to work with. She was extremely accommodat My experience at Grand Subaru was smooth, quick, and painless! Nealy Anderson, in particular, was a delight to work with. She was extremely accommodating and easily reachable. She answered all of my questions and made my lease experience the best I've had with any dealership. She helped me every step of the way through the process of leasing my new Outback and I couldn't be happier. I would highly recommend working with her and this dealership to anyone looking to purchase a new vehicle. The environment at Grand Subaru is very friendly and welcoming as well, and everyone I had come into contact with there has been extremely helpful and informative. More

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