Javid Zahir | Page 5

Had a terrible experience with Jim he is a advisor, he was very rude whit me, not the customer service that I was looking for with Toyota. Good thing Toyota has some good people working for them so big Th was very rude whit me, not the customer service that I was looking for with Toyota. Good thing Toyota has some good people working for them so big Thank you to Javid Zahir for taking care of my situation very very good customer service every body should be like him, that’s why I trust Toyota service More

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Lauren was very helpful. She addressed all my concerns quickly and efficiently. Also, the technician (Luke) was very thorough, and knowledgable. I will be back for sure! quickly and efficiently. Also, the technician (Luke) was very thorough, and knowledgable. I will be back for sure! More

by jh932w Verified Customer Verified Customer

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Trey Lawton is exceptional! He goes above & beyond, uses common sense and is a pleasure to work with. Trey is top-notch and a key reason why I am a return customer to MyAuto Imports. common sense and is a pleasure to work with. Trey is top-notch and a key reason why I am a return customer to MyAuto Imports. More

by JenR Verified Customer Verified Customer

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My son brought the car for service and was in and out quick Always have excellent service. Only downside is cost. When I purchased vehicle it came with free oil changes but despite this an oil change and tire r Always have excellent service. Only downside is cost. When I purchased vehicle it came with free oil changes but despite this an oil change and tire rotation was still $ 90. More

by jcooney261930 Verified Customer Verified Customer

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I have trusted many of my automobiles to My Auto Imports, and upon a recent visit, with my 1998 BMW Z3, the oil was changed, the tires rotated, but when it came to resetting my vehicles oil life indicator, I and upon a recent visit, with my 1998 BMW Z3, the oil was changed, the tires rotated, but when it came to resetting my vehicles oil life indicator, I was told that the computer that is used to complete this task is out of commission, and has been for over three months. Now if you are familiar with older BMW's, you will know that there is only one way to reset the oil life meter, and that is through a computer. I was told that I will be informed once this is completed, but have a feeling that I will never hear from anyone regarding this. Too my surprise, I was contacted by the service manager Javid, and he explained that the computer had been repaired and asked if I would be able to stop in to have this issue corrected. I must say that working with Javid has restored my confidence and trust in the service department. Thank you Javid Zahir!!! More

by frantz1 Verified Customer Verified Customer

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My service was excellent! But Charlie the manager of used cars was very disrespectful to me and I am still waiting for a phone call from Scott the owner..!! cars was very disrespectful to me and I am still waiting for a phone call from Scott the owner..!! More

by TerrieReyes68 Verified Customer Verified Customer

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When my CVT failed on my Subaru Outback I was shocked to learn replacing it would cost nearly $8,000! This is my 3rd Subaru because they have been reliable, rugged vehicles. I bought it new and kept up on a learn replacing it would cost nearly $8,000! This is my 3rd Subaru because they have been reliable, rugged vehicles. I bought it new and kept up on all the maintenance. I went to the dealership in Grand Rapids, where I bought it, they and their service department tried to help but could not. I was directed to Subaru corporate level and they offered to give me $1,500.00 toward a new CVT or a new Subaru! I told them it was my 3rd Subaru, that their commercials advertise the longevity of their vehicles but they would not budge. So I told them it would be my last Subaru. I was furious and disappointed with a company I was so loyal to and had recommended to so many people. Javid Zahir at My Auto Service department is the last person I talked to about the issue and he proved customers, and customer loyalty really do matter. He had my CVT replaced at a price I felt was more than fair and he had to work hard to get things straightened out. In a time when everything is automated and quality customer service is getting scarce, Javid is an asset to his company and his customers. More

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Cost of business I know how easy it is to change the oil on my car!!!! Come 98 dollars???? I go because of the warranty. You take advantage I know how easy it is to change the oil on my car!!!! Come 98 dollars???? I go because of the warranty. You take advantage More

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No Covid 19 consideration I was extremely disappointed in the lack of concern for my safety as a customer in your service department in regards to Covid 19. No employees were w I was extremely disappointed in the lack of concern for my safety as a customer in your service department in regards to Covid 19. No employees were wearing masks and no mention was made that the touch points in my vehicle were sanitized. I will not be back to Toyota for service in the future. More

by svuyst Verified Customer Verified Customer

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Please call I had an issue following an oil change on 4/30 with the engine splash shield not being properly reattached and falling off 10 minutes after I left the I had an issue following an oil change on 4/30 with the engine splash shield not being properly reattached and falling off 10 minutes after I left the dealership. One of your reps called and said a new part would be ordered but I have not heard anything else regarding the issue. Please call me at 313-732-7433. John Hahn More

by John Hahn Verified Customer Verified Customer

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