Jay Cunnigham

I was very disappointed to have came into the shop today and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore More

by MYTWINS3131 Verified Customer Verified Customer

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Advisor Kwan needs a raise for his great work. Thank you southern great customer service. Thank you southern great customer service. More

by Thadude Verified Customer Verified Customer

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Service advisor had to call the day of my service appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded my message to the advisor that was out. Went in the next morning and the on duty manager told me if I was going to raise my voice he was going to walk away. Was promised to hear from the service manager and his boss but shockingly I have not heard from neither since. The most miss managed service center I have ever dealt with, To the point it is not worth my time for even the free oil changes and state inspections. Would give zero stars if possible. More

by CHURCHMT Verified Customer Verified Customer

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Customer service sucks. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. More

by DLAINA.D.SAMPSON Verified Customer Verified Customer

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I really appreciate how efficient, professional and inviting by the entire staff(service reps, mechanics/technicians and parts dept) I wasn’t very happy with the price to install under dashboard lig inviting by the entire staff(service reps, mechanics/technicians and parts dept) I wasn’t very happy with the price to install under dashboard lighting, puddle lamps on side view mirrors and 1 foot pedal. Over $600, make me very leery and think about doing installs or anything else that I can handle, myself. I understand everything has a cost, but that’s a little much! Otherwise Kiudos to all involve, except the folks that determine and set the pricing for service. As a retired United State Air Force member, the price was shocking!!! Dwayne Gladden More

by dgladden1 Verified Customer Verified Customer

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Nice place. Works well with customers and staff. Clean break room and clean bathroom. Thanks Works well with customers and staff. Clean break room and clean bathroom. Thanks More

by Spaz6280 Verified Customer Verified Customer

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Greenbrier Kia is the best! I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the cours I called to schedule an oil change. They answered the phone and was able to get me in the very next day. Also gave me multiple options over the course of the next week. When I arrived, everybody was super friendly. I was in and out in 20 minutes. I was so amazed because I have been dealing with the VA Beach Kia for four years and never once have I gotten an oil change and been in and out in 20 minutes. I have to leave my car there all day. Trying to schedule an appointment is a nightmare no one ever answers the phone or calls you back. Even though Greenbrier is 15 minutes further I do not mind at all to make the drive. Keep up the good work. ! More

by AKARMIKEL80 Verified Customer Verified Customer

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I leased a Kia Soul and had regular service at Southern for 4 years. Now I have had my Kia Telluride and I have have been getting regular service foe 6 years: I have always been totally satisfie Southern for 4 years. Now I have had my Kia Telluride and I have have been getting regular service foe 6 years: I have always been totally satisfied with the work done there. More

by RJ2082431 Verified Customer Verified Customer

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Great fast service, reliable work & everyone has great customer service ! I was excited to see that my vehicle was done as soon as it was. customer service ! I was excited to see that my vehicle was done as soon as it was. More

by LATTIMORE.CHRISTOPHER91 Verified Customer Verified Customer

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Went to get oil change . I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come bac I pulled off and my car was leaking oil smfh . I was there for over 3 hours just for oil change and I had appointment.. to leave and have to come back because my car is leaking oil is ridiculous! More

by Redd390 Verified Customer Verified Customer

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