Jay Cunnigham

This is where I purchased my car in Spring 2023. Every single time I have come in for service/routine maintenance there has been a problem. Can’t find my appointment that I have a confirmation for. Every single time I have come in for service/routine maintenance there has been a problem. Can’t find my appointment that I have a confirmation for. Can’t find the part they ordered for me. Only completed half of the requested services. Rude employees. It got so bad that the General Manager Jay Cunningham reached out to me personally to apologize and gave me his cell in case I needed anything in the future. This last appointment was no exception. I got an email that I was due for a big maintenance. When I called to set up an appointment I asked if I could do it as a walk in like my other scheduled maintenance. I was told no so I set an appointment but asked to speak with a service manager so I could figure out everything that was being done and how much time it would take so I could arrange transportation. The service manager was busy so I requested a call back. Never got one. I called a few days later, again the manager was busy and again I asked for a call back. Never got one. I texted the General Manager asking for the info and to let him know I hadn’t gotten a call back twice. He said he’d taken care of it. However, I still never got a call back. When I showed up for my appointment that I had taken the day off work for I was told I wasn’t technically due for an oil change just needed a tire rotation and filter change but they’d do the oil change anyway. I was upset because those are things that don’t take as long and I could have done it another time and not taken an entire day off work for. If I had gotten the call back as I requested 3 TIMES this could have been avoided. They had me done in less than an hour. Of course I had to remind them to take the oil change charge off my bill as I get those free (because I purchased my car there). I also questioned why they had listed needing my windshield wiper blades changed since I had actually changed them myself less than 2 weeks ago. I suppose it’s because they wanted to change me over $80 for it. Did the technician even actually look at them? The receptionist got pretty defensive of that. This was the last straw. I will never purchase another Kia and I will happily drive 45 min through the tunnel to another Kia dealership so I don’t have to return here or to the other location nearby as they are owned by the same company. I did some research and found that is a local, family-owned dealership that is part of the Southern Auto Group. I wonder if they know how mismanaged this location is. More

by JENNIFER.SUSANNE17 Verified Customer Verified Customer

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Worked with Robert and Jay From Kia and they were magnificent definitely on my referral list magnificent definitely on my referral list More

by LAKEISHA.DAWSEY Verified Customer Verified Customer

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Trey'von is great, he made sure I knew everything I needed to protect my car in the future! needed to protect my car in the future! More

by LSERBIN0407 Verified Customer Verified Customer

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My car has been at your shop waiting to here from Kia on how to fix. 30 days is to long. how to fix. 30 days is to long. More

by sinbad456 Verified Customer Verified Customer

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Your service is not very good matter of fact it is the worst I ever deal with worst I ever deal with More

by noemail789 Verified Customer Verified Customer

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I was very disappointed to have came into the shop today and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore and I was notified since someone else knew had taken over that they were not going to honor the free oil changes anymore More

by MYTWINS3131 Verified Customer Verified Customer

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Advisor Kwan needs a raise for his great work. Thank you southern great customer service. Thank you southern great customer service. More

by Thadude Verified Customer Verified Customer

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Service advisor had to call the day of my service appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded appointment, nobody did anything with my truck while he was out. Could not get a hold of anyone since they use an offsite call center that forwarded my message to the advisor that was out. Went in the next morning and the on duty manager told me if I was going to raise my voice he was going to walk away. Was promised to hear from the service manager and his boss but shockingly I have not heard from neither since. The most miss managed service center I have ever dealt with, To the point it is not worth my time for even the free oil changes and state inspections. Would give zero stars if possible. More

by CHURCHMT Verified Customer Verified Customer

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Customer service sucks. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. They do not communicate well with customers. My car was given back to me with stains in the paint. Lastly, they kept my car almost a month. More

by DLAINA.D.SAMPSON Verified Customer Verified Customer

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I really appreciate how efficient, professional and inviting by the entire staff(service reps, mechanics/technicians and parts dept) I wasn’t very happy with the price to install under dashboard lig inviting by the entire staff(service reps, mechanics/technicians and parts dept) I wasn’t very happy with the price to install under dashboard lighting, puddle lamps on side view mirrors and 1 foot pedal. Over $600, make me very leery and think about doing installs or anything else that I can handle, myself. I understand everything has a cost, but that’s a little much! Otherwise Kiudos to all involve, except the folks that determine and set the pricing for service. As a retired United State Air Force member, the price was shocking!!! Dwayne Gladden More

by dgladden1 Verified Customer Verified Customer

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