Jay Escobar | Page 223

From Hot to Not Been coming to this dealer (where I also bought my car) for quite a long time... The service has simply gotten worse I believe due to them being ov Been coming to this dealer (where I also bought my car) for quite a long time... The service has simply gotten worse I believe due to them being overwhelmed. I had to take car back over 5 times from the period of Dec. 2017 to Mar. 2018. In Feb. they find the alternator is bad...had it replaced, spent all the money and then 2 weeks later back in the shop with other major issues... why was I not told of them when they fixed the alternator etc. I have always given them an excellent review but I cannot any more. Sorry but you now get a failing grade. Since I bought the car there has been nothing but issues and each time your solution is get a new one. I am very saddened by this all. More

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Check engine light on Brought in my car. Easy processing. Left for the day to go to work. Service department kept me informed throughout the day. Car was done and available Brought in my car. Easy processing. Left for the day to go to work. Service department kept me informed throughout the day. Car was done and available for pickup after work. Like the ability to pick up my car till 10pm. More

by BANGELOS1980 Verified Customer Verified Customer

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They new problem and fix with no complcatiobs Jay my service rep. Help me out . I told him about needing car for up coming surgery And my job was done and I got car back same day Only proble Jay my service rep. Help me out . I told him about needing car for up coming surgery And my job was done and I got car back same day Only problem cost was high Part only cost about $300 My bill was $800.00 More

by asich27207 Verified Customer Verified Customer

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Great experience. Made my car run back to how it did onday1 They performed all necessary work. Cr was making all kinds of sounds and popping noises. I have an extended warranty and they made sure to get everyt They performed all necessary work. Cr was making all kinds of sounds and popping noises. I have an extended warranty and they made sure to get everything they could fixed and covered. A++ More

by Jordanfinest Verified Customer Verified Customer

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awful Jay is just plain awful If I were to act like he does I would be fired from my job. I really wish he cared rather than did nothing in his chai Jay is just plain awful If I were to act like he does I would be fired from my job. I really wish he cared rather than did nothing in his chair. More

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Jay is the man! Every time I get my car serviced, Jay Escobar makes the experience A1. He makes sure that all of my concerns are met and serviced. Excellent customer Every time I get my car serviced, Jay Escobar makes the experience A1. He makes sure that all of my concerns are met and serviced. Excellent customer service. More

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Always horrible Avoid at all cost....everytime i go for a recall they find something wrong with the car....never even try to get inspection done here.I failed inspect Avoid at all cost....everytime i go for a recall they find something wrong with the car....never even try to get inspection done here.I failed inspection here went directly to pep boys and passed...Warrenty a total ripoff. More

by raulcolon343 Verified Customer Verified Customer

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Great Experience! Terrence is very professional organized and Helpful. I wold recommend him to anybody. Jay Esco bar is very professional organized and very Helpful. I Terrence is very professional organized and Helpful. I wold recommend him to anybody. Jay Esco bar is very professional organized and very Helpful. I recommend him to anybody. Arnold Tetsoshvili is very professional, organized and Helpful. I would recommend him to anybody. More

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Worst service I drop the car off and they said there gonn be done in a week. I call a week later asking about the state of my car see if it’s done they said ther g I drop the car off and they said there gonn be done in a week. I call a week later asking about the state of my car see if it’s done they said ther gonna call me right back in 30 min... never called back. Called the next day and still same thing happened never got a phone call back. I called again the next few day same thing, sometimes they would put me on hold for 30 min and then they would hang up. This happened to me twice. Finally when i got in touch with them they had the car ready because they would have never called. Then I drive back to my home I check for my sunglasses and they were missing along with my phone case. They stole my brand new sunglasses I have the receipt and glasses case in the car. I call to let them know and they did the same thing they said they wer going to call me back never did, called the next day and they put me on hold for 20min then hung up on me. I don’t know what’s going on but honestly the worst service I have ever gotten. As soon as the lease is up I probably will never deal with a dodge again.... More

by SEFI.ZITI Verified Customer Verified Customer

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I am please with the continued professional service Mr. Jay Escobar Who is the Service Advisor who works at the front desk continues to provide professional service and is accommodating. Mr. Danny Sharp Mr. Jay Escobar Who is the Service Advisor who works at the front desk continues to provide professional service and is accommodating. Mr. Danny Sharp is the only Mechanic I request to work on my vehicle due to the professional work he performs. Both Are assets to the Company . More

by RENEEGOMEZ1958 Verified Customer Verified Customer

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