Jay Malkowski
Jay Malkowski at Russ Darrow Honda

Jay Malkowski | Page 8

Service Manager

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
154 Reviews

I started working at Russ Darrow back in 2013 which is where I got my start in the automotive industry. When I'm not helping service customers I enjoy spending time with my family and I play softball two nights a week. I'm a huge Wisconsin sports fan and enjoy watching all of them. When you're ready for service, I'm here to help and look forward to working with you.

Dealership Experience

12 yrs, 9 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

English English

4.7

154 Reviews

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154 Reviews of Jay Malkowski

August 16, 2021

Dealership Rating
Employee Rating

Excellent service. Fast and efficient. No issues! Good visit. Very pleased More

by Klbinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

July 02, 2021

Dealership Rating
Employee Rating

Service center is quick, efficient, and very knowledgeable. I have always been happy with my service. More

by mdharrison99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 11, 2021

Dealership Rating
Employee Rating

Very friendly customer service, fast and accurate. I’ve been a Russ Darrow customer for 20 years and it just keeps getting better. Thank you More

by UMPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Stein , Christopher Berger, Angela David, Eric Nelson, Alondra Sandoval

June 11, 2021

Dealership Rating
Employee Rating

I appreciate the online service model. The team was professional, efficient, and customer focused. More importantly, Jay was able to adjust service appointment for today More

by LC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Matthews , Jennifer Hodge, Jonathan Patrick, Shauna Smith, Lisa Matthis

May 17, 2021

Dealership Rating
Employee Rating

Jay was very "courteous and knowledgeable" .. Jay serves the dealership and Honda product well!! I would recommend Russ Darrow Honda for service and anyone looking for a car.Thank You! More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Berger, Angela David, Eric Nelson

March 20, 2021

Dealership Rating
Employee Rating

There was a miscommunication regarding when my vehicle would be ready resulting in a small wait but that was okay. My vehicle smells like grease though which I don’t appreciate it. Hopefully it will fade More

by Joycezirtzlaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Tuler

March 10, 2021

Dealership Rating
Employee Rating

Clean, courteous. Good work. No long waiting period. Only came in for an oil change so nothing too complicated, but had some questions and tech was very helpful. Note to management: stop forcing your employe More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 27, 2021

Dealership Rating
Employee Rating

Great new facility, location is convenient and service staff are always efficient and pleasant. I appreciate the car wash as well after receiving car service. More

by wendt_laura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 27, 2021

Dealership Rating
Employee Rating

I had a great experience at Russ Darrow Honda. Jay Malkowski of the Service department was very knowledgeable, professional and customer friendly. The waiting area was very clean and socially distan More

by S. Covill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 02, 2021

Dealership Rating
Employee Rating

Jay was amazing. He went to bat for us and got Honda to cover most of our repair even though it’s out of warranty. Much appreciated! More

by nickzupke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Zembrosky

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