Jay Rosen | Page 21

Outstanding customer service My car was not shutting off and was playing elevator music even after turning the car off and going inside. I called and spoke with Jay, the service m My car was not shutting off and was playing elevator music even after turning the car off and going inside. I called and spoke with Jay, the service manager. He came to my house on his way home from work at 7 pm to help me figure out what to do. If he did not do this I am sure my battery would have been dead in the morning and I wouldn't have been able to get my children to school. At the time he arrived it had been doing this for two hours. He truly went out of his way to help and went beyond my expectations. This is what differentiates your dealership. More

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Great Staff, Excellent Service I have now leased two vehicles from Prestige Volvo. They have never employed any high pressure sales tactics. All questions are answered with a transp I have now leased two vehicles from Prestige Volvo. They have never employed any high pressure sales tactics. All questions are answered with a transparency I had not come to expect that from a car dealership. I've learned that there is always a benefit to shopping around and doing your due diligence when making a major purchase, but the level of service and professionalism at this dealership really makes me feel they should be on any local persons' to-visit list when considering purchasing a new or used Volvo. Ron (sales and leasing specialist) and PJ (one of the sales managers) do a phenomenal job making you feel appreciated as a customer. They'll listen to your concerns and address them without any hassle. Craig (the other sales manager and the person responsible for ordering and managing the dealership's stock) was the person I worked with to negotiate pricing and timing of my order. Pat Masone dealt with all the paperwork and financing details. I never felt uncomfortable at any point during my visits when working with these two gentlemen. Their honesty and transparency really made that possible. Bob Knott has been my service advisor for most of my service visits and has always been very easy to work with and very easy to talk to about my service issues. His communication skills have made many service appointments go more smoothly than they could have. Jay Rosen, the service manager, is also very helpful and doesn't just sit in his office "managing" - I often see him getting involved in directly helping customers and actively seeking to keep his department running as smooth as possible, often taking proactive steps to help the service advisors to get things done when they're busy and he has a moment. This is not how all dealership service departments are run, and I found it to be a consistently pleasant surprise for the years I've been taking my Volvos there. In the past, I've had too many experiences where the service manager just "manages" unhappy customers after they're given a reason to complain. More

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Wonderful Experience, Hassle Free I recently purchased a used vehicle at Prestige Volvo. I found the vehicle online which was not a Volvo but a Infiniti, so I took the hike from Long I recently purchased a used vehicle at Prestige Volvo. I found the vehicle online which was not a Volvo but a Infiniti, so I took the hike from Long Island Ny to E hanover Nj. I must say that the experience was wonderful and Steve was excellent. He was very helpful and I didn't feel pressured as I took my time to decide my next move. I would also like to thank Jay & Pat who were also great. I would most definitely recommend this dealership More

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Excellent service solution for issue with Volvo XC90 We had an issue with tires on our XC90. The issue was escalated to the service manager Jay. He promptly addressed the matter to our satisfaction. We f We had an issue with tires on our XC90. The issue was escalated to the service manager Jay. He promptly addressed the matter to our satisfaction. We found it to be an equitable solution and were very pleased with the outcome. More

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First Timers owning a Volvo My experience with the Prestige Family was an amazing car experience. Ron has made this purchase very smooth and very easy. It was our first Volvo exp My experience with the Prestige Family was an amazing car experience. Ron has made this purchase very smooth and very easy. It was our first Volvo experience and the smile on my wife's face made it all Worth it. Thanks Ron More

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Wonderful experience working with staff at Prestige Volvo After reading the reviews online I was encouraged about Prestige Volvo. In need of a good pre-owned car I called and set an appointment with Steve Ba After reading the reviews online I was encouraged about Prestige Volvo. In need of a good pre-owned car I called and set an appointment with Steve Badian. He was on time and had the car ready for me to go. I had some questions of a more technical nature and Steve introduced me to Jay Rosen who was more than happy to sit with me and explain how at Prestige they check all their pre-owned vehicles and assured me this vehicle was in top shape and that if I had any issues to please give him a call directly. There were no high pressure sales tactics from Steve and he was a pleasure to work with. I would recommend Steve Badian as a true professional as well as Jay Rosen and his team in service for a truly excellent car buying experience. More

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No hassle no pressure sale Steve Badian and Jay Rosen, we're more than helpful and informative. They assured me that the certified preowned Volvo that I was purchasing goes th Steve Badian and Jay Rosen, we're more than helpful and informative. They assured me that the certified preowned Volvo that I was purchasing goes through many checks to ensure that the car is in pristine shape. this put my mind at ease since I have never bought a used car before and I felt confident in my purchase. More

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Amazing Service and Work. Thank you!! Brought my Volvo XC 60 in because it was making a whizzing noise in the rear. Jay and Andy diagnosed it perfectly and fixed it in just a day. It runs Brought my Volvo XC 60 in because it was making a whizzing noise in the rear. Jay and Andy diagnosed it perfectly and fixed it in just a day. It runs better than new now! Very professional and cordial. I won't take my Volvo anywhere else! - More

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Fantastic Service! I bought my car from Prestige a year ago and just had it serviced there a week ago. All I can say is that both experiences were phenomenal. Jay Rose I bought my car from Prestige a year ago and just had it serviced there a week ago. All I can say is that both experiences were phenomenal. Jay Rosen, the service director, made sure that my car continues to ride as smoothly as the day I purchased it. I can assure you that at Prestige you will find great customer service and a knowledgeable staff. More

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My volvo Great vehicle. Rides like a new car all the time!!! Service department is accompdating and always exceptional. Reliable and dependable vehicle. Thi Great vehicle. Rides like a new car all the time!!! Service department is accompdating and always exceptional. Reliable and dependable vehicle. This is my second Volvo More

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