Jay Rosen | Page 7

Our multigenerational family has owned many Volvos from this dealership. We have been purchasing, leasing and enjoying Volvos from here for almost 20 years. Our cars are not new. 2011, 2011, and a 2006. Th this dealership. We have been purchasing, leasing and enjoying Volvos from here for almost 20 years. Our cars are not new. 2011, 2011, and a 2006. This review at this moment is really for the service department. Special commendation goes directly to JAY Rosen, chief of service. He has demonstrated repeated and sustained substantial effort every time we have needed service. Our cars are old and have upwards of 160,000 miles on 2 of them. Jay has made it possible to get my car in there immediately to help get me back driving again. When there was ever a slight recurrence of a problem, Jay makes sure to get to the root of it-he is on site and actually looks at the car for me. Photos when needed. He is so very fair. He did not charge me last time and I really appreciated that extension of his courtesy. He makes things happen. He is a DO-ER. He is transparent-no wasted time or words-exactly what I want in someone taking care of my car. He also takes care of us as people. He cares, truly. He asks about our family, our kid, and he has helped me when in a bind-even helped empty my car out in the rain because I was alone. I hope he is recognized for all he does for loyal customers. I do wish that corporate would give more loaners to this dealership -used to always have one easily-since COVID, they are few and far between, but this is all over the nation I believe. Let’s see….he also is very present at the desk. I was trying to explain a problem to someone-I was having a bad day -he shows up like a knight to rescue me-and rescue the girl at the desk-just leave me the key-I will handle it. And he did. Just couldn’t ask for a better person to help us with our old but everlasting Volvos! Oh and they even do an amazing inside detail-who knew you could get that done too and it wasn’t so much. Jay is just a solid good guy. The dealership has courteous people. They work with you until you are happy. Customer service in service is truly their total mission (well along with fixing cars of course). However if you have to get a car, may as well get it at a place that has people you can trust and who look out for you. Once around 2012 I thought I would try a cheaper car and got a Nissan. What a disaster. Got rid of it so fast…not because of the car-the car was just ok. It was the service department. I dropped them like a hot Nissan and went right back to Volvo. I am always happy with them. Bob in service and Andy as well are always helpful -high ratings for Prestige in East Hanover! More

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Jay Rosen is the epitome of professionalism, friendliness, compassion (when you hit your own car), and provides excellent customer service. Jay was my Service Consultant while my car was being f friendliness, compassion (when you hit your own car), and provides excellent customer service. Jay was my Service Consultant while my car was being fixed at Volvo. He ALWAYS answered the phone when I called and provided timely progress on the state of my vehicle. You can just tell that Jay cares about his customers and that can honestly make all the difference as to whether a customer will return for service. At Prestige, I always will! Thanks Jay!! More

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Prestige Volvo continues to provide me with excellent service. My 2018 Volvo XC90 had developed a sunroof leak. Initial estimate to correct it was nearly $1300. I met with their service manager, Jay R service. My 2018 Volvo XC90 had developed a sunroof leak. Initial estimate to correct it was nearly $1300. I met with their service manager, Jay Rosen, and asked he he could look into the unusual leak problem and see if anything could be done (my car was just a few months out of warranty). Mr Rosen did just that and covered the entire cost of the repair under warranty. I could not ask for anything more. Prestige Volvo continues to exceed my expectations. They are a pleasure to work with. Jay Rosen and his repair team and fantastic to work with! More

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The dealer promptly took care of an AC problem with our 2018 XC90 that was just past the warranty. They treated us very fairly. 2018 XC90 that was just past the warranty. They treated us very fairly. More

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Excellent Customer Service! Jay and Danny went above and beyond to ensure my 5G software was installed and working before I left the dealership. They gave me updates while work Jay and Danny went above and beyond to ensure my 5G software was installed and working before I left the dealership. They gave me updates while working on my Volvo from start to finish. They made my visit an easy and stress free experience. More

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Everyone at this dealership was professional and courteous. Definitely going to do business here again. Thank you all! courteous. Definitely going to do business here again. Thank you all! More

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The service dept at prestige is top notch! I can always depend on them getting the job done right and then driving away knowing my vehicle is safe. Thank you Jay and Bob! I can always depend on them getting the job done right and then driving away knowing my vehicle is safe. Thank you Jay and Bob! More

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Ron makes the entire car-buying process as seamless as possible for the buyer. This is our second Volvo with him and Prestige. He is honest, ethical and extremely knowledgeable. Ron focuses on the rela possible for the buyer. This is our second Volvo with him and Prestige. He is honest, ethical and extremely knowledgeable. Ron focuses on the relationship and treats you like family. He is quick to respond and goes the extra mile in every way. Prestige has an incredible staff of professionals and make you feel at home. More

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I left the service department with a smile on my face, my car looks & drives like the day I bought it off their lot. 100% recommend. Jay the service manager is the kindest, & most genuine members of the staf car looks & drives like the day I bought it off their lot. 100% recommend. Jay the service manager is the kindest, & most genuine members of the staff I have ever met. He always takes care of me & provides amazing customer service. I would put 10 stars for this dealership if I could. More

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Jay, the service director, is absolutely WONDERFUL! ! He really knows how to take care of customers and ensure quality service. I appreciate everything he did to go the extra mile for me. I would have g ! He really knows how to take care of customers and ensure quality service. I appreciate everything he did to go the extra mile for me. I would have given 5 stars, except that, the reason Jay was taking care of me was after a negative experience with one of the service advisors, Tami. Thankfully, Jay was there to make the experience a positive one and I know I can continue to count on Prestige Volvo! More

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