Jayson Newell | Page 7

Keeps contacting me but I live in Florida. I’ve called dealer to correct but NOPE. I’ve called dealer to correct but NOPE. More

by Hudson Verified Customer Verified Customer

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I can't say enough great things about my entire experience! Josh Halse is a top-notch professional who not only knows his product line inside & out but knows how to treat people! I'm not sure who w experience! Josh Halse is a top-notch professional who not only knows his product line inside & out but knows how to treat people! I'm not sure who was more excited amount me getting into my truck… Me, or Josh? Jay Newell working with Josh on my deal and made me feel like I wasn't just another sale. Qasim "Q" was great explaining the terms of the deal and not just trying to sell me. If you're looking for a Ford, I highly recommend this team! I appreciate your guys!!! More

by RedSox2015 Verified Customer Verified Customer

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I would not recommend this dealership to anyone, I leased a 2019 Ranger for 3 yrs, when I first got the lease the finance guy suggested that I add rim an tire insurance to my lease. An when the 3 yr lease wa a 2019 Ranger for 3 yrs, when I first got the lease the finance guy suggested that I add rim an tire insurance to my lease. An when the 3 yr lease was up I decided to purchase the truck. I had damaged 3 of the rims which I tried getting fixed, It was then I was told they couldn't not repair my rims, do to the fact chrome rims CAN NOT be repaired, I was then told it would cost me 3000K out of pocket if I wanted new rims... So after a month I decided to trade it in for a SUV. An that's when the nightmare began. When I purchased the car I paid about 1700Kfor the full package detail for the car.. I would love for someone to explain how DePaula Ford Mazda was able to Undercoat/rustproof, wash/detail, emissions inspection, emissions or safety inspection on the same day I picked up my car which I picked up at 9:30am. Then on the 11th of September have DePaula Chevrolet apply the undercoating/rustproofing again.. I would of never known about all this if I was given a copy of the CarFax report... I know for a fact my vehicle was never undercoated, rustproofed, detailed or washed... I was told that they use a different company for the undercoat which is total xx.. I was told the undercoating is now clear just for the record there is no such thing... So therefore I was charged again for a service that I didn't not get.. I believe putting info that is incorrect is considered falsify an document which is illegal... So with all that being said. I'm gonna end this by saying I WILL NEVER RETURN OR RECOMMEND ANYONE TO DePaula Ford. I please hope this matter gets handled properly.. P.S. just one more thing, I called the GM of DePaula Ford several times an left voicemails stating my concerns every time an I never once gotten a call back, I even emailed also with them an again go no reply... More

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John was extremely helpful and very professional. He answered all of my questions and made the transition into a new car very smooth. He answered all of my questions and made the transition into a new car very smooth. More

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The staff at DePaula Ford is friendly and professional. I wouldn’t go anywhere else to buy a vehicle. I wouldn’t go anywhere else to buy a vehicle. More

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My experience was very easy, fast and personable. Definitely go back there and buy another car. Definitely go back there and buy another car. More

by mudstain1968 Verified Customer Verified Customer

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They found me the exact car I wanted at a price I was comfortable with. Everyone was helpful, understanding and great to work with. comfortable with. Everyone was helpful, understanding and great to work with. More

by mr.mcgraw Verified Customer Verified Customer

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Start to finish was no nonsense. The dealership was willing to listen to my thoughts, and brought out cars immediately I could test drive. Salesman was professional and low key. The dealership was willing to listen to my thoughts, and brought out cars immediately I could test drive. Salesman was professional and low key. More

by Living on the Edge Verified Customer Verified Customer

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This was the slowest repair I have ever seen with the most confusion and lack of communication. My vehicle was held hostage for two months for a simple front end cosmetic repair. most confusion and lack of communication. My vehicle was held hostage for two months for a simple front end cosmetic repair. More

by 96fxdl1340 Verified Customer Verified Customer

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The best Ford dealership in our area for great customer service ! I highly recommend Depaula for all of your service & sales needs. Lenny Farham in service & Jay Newell in Managent set the standard that service ! I highly recommend Depaula for all of your service & sales needs. Lenny Farham in service & Jay Newell in Managent set the standard that every dealership should provide ! More

by Michael G Verified Customer Verified Customer

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