Jean Jajou | Page 22

was able to get in right away I like the costumer service that was given ,they were able to get me in right away I had no problem every one was friendly. I like the costumer service that was given ,they were able to get me in right away I had no problem every one was friendly. More

by ELIZCARRILLO3 Verified Customer Verified Customer

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Evacuation and refill of R134 Service Advisor Jean (Surpise ) is friendly and very helpful! I will have work done with her again. She has dealt fairly and honestly with me in the Service Advisor Jean (Surpise ) is friendly and very helpful! I will have work done with her again. She has dealt fairly and honestly with me in the past. More

by JSKONHOVDPE Verified Customer Verified Customer

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First Service ever. This was my first vehicle servicing at a dealership and Jean in the service center was really nice and helpful with what was due for my truck. Quentin This was my first vehicle servicing at a dealership and Jean in the service center was really nice and helpful with what was due for my truck. Quentin in sales was also really helpful and understanding. More

by OxG1992 Verified Customer Verified Customer

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Another GREAT window tinting experience! Once again, Jean and the Sands/Surprise Team really hit it out of the park! They did such a fantastic job on one car, I had to take another in just t Once again, Jean and the Sands/Surprise Team really hit it out of the park! They did such a fantastic job on one car, I had to take another in just to make sure I wasn't dreaming! Ha! They had everything set up and shuttle waiting to get a ride home. I would highly recommend using their specials and services for tinting. I may find a way to get a third vehicle in before too long! More

by SHANE76 Verified Customer Verified Customer

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A/C System replaced. I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service I'm giving my experience at Sands Chevy service dept. a 5 star rating due to the hassle free, smooth, and probably most important in customer service these days, 'friendly & caring' process from start to finish. I brought my Tahoe in for a regular oil change service and 'estimate' on replacing my complete a/c system due to recent failure of the compressor. I was skeptical at first, this being a 'dealership' and all the negative experiences you hear about these days. Jean Jajou was the service rep that helped me and I have to say, this lady is one of the best service advisors I've ever worked with. She reminded me of the regularly scheduled maintenance that my vehicle was due for and the fact that living in Arizona makes it more critical to have it done on time etc. Making perfect sense, she gave me options to choose from. She said she'd also have the technicians check the a/c system and give an estimate on repairs or replacement if needed. Needing my car for at least a day, maybe longer, she provided a loaner car for the time and that process was equally as hassle free and smooth, thank you to 'Heather' helping with that! Jean called me later in the day to give me the diagnosis on the a/c system, and as expected, it needed to be replaced. She gave me a VERY competitive estimate as I had two other estimates from local repair shops. Sands was not the cheapest, or the most expensive, but they were hands down, the BEST 'value' for the money. The part they used were the best quality, best warrantied, and being a Chevy repair facility, I'm sure the technicians were the best choice to do the work. So, overall, I feel I received the 'best' value for the money I spent! More

by INSPROS4U Verified Customer Verified Customer

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Great Service Sands did a transmission fluid exchange, nitrogen tire service and wash on my vehicle all in just 65 minutes from when I hit the service drive. So al Sands did a transmission fluid exchange, nitrogen tire service and wash on my vehicle all in just 65 minutes from when I hit the service drive. So all of that work was done in under 1 hour! The cost for the work was very good and all of the staff very friendly. More

by RHANNEMAN Verified Customer Verified Customer

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Great service Jean made my trip to Sands friendly and fast. She went over everything that the service center was going to work on in detail. I was called when my c Jean made my trip to Sands friendly and fast. She went over everything that the service center was going to work on in detail. I was called when my car was ready and Jean went over everything again and answered all of my questions. The service center did a great job because my car is running perfectly now. Thanks More

by DBANKS12 Verified Customer Verified Customer

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Oil Change and compass issue I had an appt for an oil change and tire rotation. That went just fine. Also, the compass was not working and they looked at that but were unable to I had an appt for an oil change and tire rotation. That went just fine. Also, the compass was not working and they looked at that but were unable to figure out the reason so they had to download the computer info and send to GM. That took awhile, but despite the delay, the service was good. More

by NOONEY0 Verified Customer Verified Customer

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Dealer experience This is the last time I'm ripped off by the dealer. Twice now I've been charged for more than I need. This time I was talked into changing my transmis This is the last time I'm ripped off by the dealer. Twice now I've been charged for more than I need. This time I was talked into changing my transmission fluid. I have 11000+ miles on a 2 year old car. I understand transmission fluid should last til 60000 miles! I know it's preventative maintenance but I'm tired of paying 375 to 500 when I am serviced for an oil change and filter. I will now go to jiffy lube where they will also check out everything. I will use the dealer when I need something on warranty or I'm told I need to. More

by marye7292 Verified Customer Verified Customer

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"Trading in for New Car" We worked with David Gonzales again and had great experience . Treated us with warmth and respect. Our sales advisor was great too. Explained all ques We worked with David Gonzales again and had great experience . Treated us with warmth and respect. Our sales advisor was great too. Explained all questions. More

by 32SKADOO Verified Customer Verified Customer

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