Jeff Defonseka

Darrell Hoag is the service manager at this dealership. He has always been great. His team is thorough and they all ensure a white glove experience. Rarely do I struggle to find some issue with a servic He has always been great. His team is thorough and they all ensure a white glove experience. Rarely do I struggle to find some issue with a service team at a brand dealership. However, in this case I have nothing but good things to say. There were some manufacturer recalls with my model. Even in the one situation where their initial work had to be revisited and expanded, because of the specific nature of the recall, Darrell and the whole service team were thoughtful and accommodating in their care for me, and in ensuring they went above and beyond to address the underlying factory design error. I highly recommend Darrell and the service team at BMW of Bridgewater More

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BMW of Bridgewater was very nice to deal with. I was given a loaner car, even had it over the weekend, since my car was not ready after dropping it off on a Friday. I was advised of other issues t I was given a loaner car, even had it over the weekend, since my car was not ready after dropping it off on a Friday. I was advised of other issues through a video of what needed further attention. They were very courteous, professional and friendly to deal with! More

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We had an excellent service experience at BMW of Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly Bridgewater for a new car urgent maintenance visit same day without waiting for an appointment in 2 weeks. New car faulty battery problem was quickly proactively identified and resolved. This put our car on the road again without any delays. Work has been done efficiently and professionally. Thank you our service advisor Andrew Kleczynski and everyone in staff, who serviced our car. More

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Very reputable dealer/service department. You can trust the work that they perform. High quality service. You can trust the work that they perform. High quality service. More

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Honest, prompt and fair pricing is the experience that we’ve had with this dealership. we’ve had with this dealership. More

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Responsive; effective and flexible. Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appo Jose is great to work. He not only fixed issue, he was flexible enough to send the car. Given the situation I was in, they accepted without an appointment More

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Provided great maintenance service while I waited. On time delivery, no issues and convenient customer waiting area. On time delivery, no issues and convenient customer waiting area. More

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*5/5 Stars* "Exceptional Service from Andrew at BMW of Bridgewater! I recently brought my car to BMW of Bridgewater for repairs, and Andrew took care of me like family. His professionalism, expe BMW of Bridgewater! I recently brought my car to BMW of Bridgewater for repairs, and Andrew took care of me like family. His professionalism, expertise, and dedication to customer satisfaction made the experience truly outstanding. *Standout qualities:* 1. Clear communication: Andrew explained the issues and repairs in detail. 2. Prompt service: My car was completed ahead of schedule. 3. Transparency: Andrew provided regular updates and kept me informed. 4. Attention to detail: He ensured everything was perfect before returning my vehicle. *What impressed me most:* Andrew's willingness to listen and address my concerns. He made sure I understood the repairs and provided guidance on maintaining my vehicle. *Recommendation:* If you need reliable, trustworthy, and expert service, look no further than Andrew at BMW of Bridgewater. He's the best! *Rating Breakdown:* - Service Experience: 5/5 - Communication: 5/5 - Expertise: 5/5 - Timeliness: 5/5 - Overall Experience: 5/5 *Will I return?* Absolutely! Andrew has earned my loyalty. *Will I recommend always ask for Andrew More

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Best BMW dealership in New Jersey! Service department is first class! Great job! Way better than freehold! Service department is first class! Great job! Way better than freehold! More

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The dealer is super friendly, and make every efforts to provide loaner while the vehicle Is in service provide loaner while the vehicle Is in service More

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