Jeff Donovan | Page 4

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience didn’t meet your expectations. We understand how frustrating warranty delays can be, especially when your vehicle is in the shop longer than anticipated. In this case, the extended warranty company required additional steps, including photos, approvals, and a third-party inspection, which unfortunately extended the timeline beyond our control. Your vehicle arrived on a Thursday, and we moved as quickly as possible through the diagnosis and communication with the warranty provider. The decision to send out an inspector added several days to the process, and we appreciate your patience during that time. Out of respect for the inconvenience, we waived the diagnostic fee and also covered the cost of your oil change and tire rotation - at no cost to you. Once the warranty company declined coverage and you picked up the vehicle, we didn’t have the opportunity to explore other options with you or work toward a resolution. We genuinely value your business and the trust you've placed in us over the years, and we’d welcome the chance to make things right. Please feel free to reach out to me directly if you'd be open to continuing the conversation.

Cadillac of Norwood responded

Thank you for sharing your experience! We’re glad to hear that we were able to start work on your car promptly and finish even ahead of schedule. Providing efficient and excellent service is our priority, and it’s great to know we hit the mark. We appreciate your trust in Cadillac of Norwood and look forward to helping you again!

Cadillac of Norwood responded

Thank you for your fantastic feedback! We’re proud to hear that Jeff and George continue to raise the bar with their outstanding customer service. The service department at Cadillac of Norwood strives to be second to none, and it’s wonderful to know our efforts are making a difference. We appreciate your support and look forward to serving you again soon!

Cadillac of Norwood responded

Thank you for your kind words! We’re glad Paul Treseler provided you with friendly, knowledgeable, and courteous service from the moment you arrived. Our team at Cadillac of Norwood strives to deliver exceptional experiences every time, and your feedback means a lot to us. We look forward to serving you again!

Cadillac of Norwood responded

Thank you for your wonderful review! We’re glad the service timing met your expectations and that you appreciated the extra touch of having your car washed and vacuumed. At Cadillac of Norwood, we aim to provide excellent service from start to finish. We look forward to assisting you again soon!

Cadillac of Norwood responded

Thank you for choosing Cadillac of Norwood and for your kind words! We're more than happy to hear that our wide selection and exceptional service, especially from Frank and our service department, keep you coming all the way from Scituate. We truly appreciate your loyalty and look forward to continuing to provide you with the best experience possible!

Cadillac of Norwood responded

Thank you for sharing your experience with us. We're glad to hear that overall things went well, but we truly understand how inconvenient the unexpected wait and need to rent a car must have been. Please know that we do offer loaner vehicles; however, in this case, they were all reserved at the time of your visit. We certainly understand how frustrating that can be, especially when unplanned repairs arise. Your feedback is incredibly valuable, and we’ll be reviewing our loaner availability and communication to see how we can improve in situations like this. We appreciate your understanding and your continued trust in us. If there’s anything we can do to assist you further, please don’t hesitate to reach out.

Cadillac of Norwood responded

Thank you so much for the kind words! We're happy to hear your car is back to normal and that Paul provided great service. We truly appreciate your recommendation and look forward to seeing you at your next visit. Thanks again for choosing us!