Jeff Donovan | Page 3

Jeff was a delight to work with. Jorge was very accommodating in being generous with letting me use a loaner to grab something to eat—I had not had time for breakfast or lunch and wa Jorge was very accommodating in being generous with letting me use a loaner to grab something to eat—I had not had time for breakfast or lunch and was famished by time I arrived for service. He even recommended a great nearby rest. The people who are supposed to wash and vacuum, do a poor job. In my time getting serviced, it is always an issue. Thankfully, Jeff went above and beyond and vacuumed it for me. More

by RUTHDERAS Verified Customer Verified Customer

Report | Print

I have had several Escalades over the years from multiple dealers, and this Norwood Ma. dealer is by far my favorite. Their sales team and service department is second to none, and I am looking forward to p dealers, and this Norwood Ma. dealer is by far my favorite. Their sales team and service department is second to none, and I am looking forward to purchasing my next Escalade from them. More

by johnnyb Verified Customer Verified Customer

Report | Print

George Touma is always friendly ,courteous and straightforward. I know I’m in good hands. Additionally all the other service department associates are always friendly and helpful as well. It’s alw straightforward. I know I’m in good hands. Additionally all the other service department associates are always friendly and helpful as well. It’s always a positive experience when I go to Cadillac Norwood. More

by esnun Verified Customer Verified Customer

Report | Print

George is amazing and Norwood Cadillac Service department is the best! Great job service department!! is the best! Great job service department!! More

by lisapadula311 Verified Customer Verified Customer

Report | Print

They were easy to work with, honest and trustworthy. They fixed everything in a timely manner. They fixed everything in a timely manner. More

by VEZDJ Verified Customer Verified Customer

Report | Print

The service staff are always extremely helpful and are concerned with my needs. They do what they can to meet my needs especially when an unscheduled visit happens. concerned with my needs. They do what they can to meet my needs especially when an unscheduled visit happens. More

by S3SSY65 Verified Customer Verified Customer

Report | Print

Timely service and exact pricing on work done, appreciate car wash and comfortable, clean customer lounge car wash and comfortable, clean customer lounge More

Report | Print

Terrible customer service my card was there for 10 days warranty was not covered for what was needed even though Cadillac sold me the warranty when I bought the vehicle they wouldn’t even meet me halfway o warranty was not covered for what was needed even though Cadillac sold me the warranty when I bought the vehicle they wouldn’t even meet me halfway on price when warranty declined coverage. Have our purchased 3 vehicles there now and service has gotten worse each time I go in. Plan to take my car elsewhere when I trade in next year for a new vehicle More

by dgould2044 Verified Customer Verified Customer

Report | Print

Scheduled to work we took the car in as soon as I arrived and started working on it right away and completed the car and less time than they actually told me it would take excellent job and started working on it right away and completed the car and less time than they actually told me it would take excellent job More

by wje3 Verified Customer Verified Customer

Report | Print

The service department at Norwood Cadillac is second to none! Jeff and George are stellar and always raise the bar with customer service. none! Jeff and George are stellar and always raise the bar with customer service. More

by ANNIE8 Verified Customer Verified Customer

Report | Print