Jeff Gray

Overall, the dealership is and always has been great for working with sales personnel and service. We have leased/purchased 4 cars from this dealership. All went well with the sales again this time and our working with sales personnel and service. We have leased/purchased 4 cars from this dealership. All went well with the sales again this time and our price point was being met. However, when we went back to seal the deal with a basic service contract things got very frustrating. Matt Parnell offered us a huge contract package which we did not want. It also raised the price of the monthly lease payment considerably. I said I wanted a very basic contract which didn’t seem to exist. Matt seemed unwilling to taylor the service contract to what we wanted and could afford. Finally, after we almost walked out of deal, we decided on a number which was still much higher than what we had been told with our salesman and other gentleman who had to approve it on the floor. Unfortunately, Matt almost soured us on the entire deal. What we were being told out front did not hold when we went back to Matt. If we continue with your dealership at the end of this lease, we will not deal with Matt Parnell again if he is still there. More

by pkclark46 Verified Customer Verified Customer

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Easy process No price haggle Clean cars Sales people with patience What Else do you want with patience What Else do you want More

by JIGNESH7743 Verified Customer Verified Customer

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The dealership did an awesome job of representing themselves professionally and not trying to hide anything like I’ve seen with so many other dealerships. Honest, professional, courteous and willing themselves professionally and not trying to hide anything like I’ve seen with so many other dealerships. Honest, professional, courteous and willing to get the deal closed. More

by Goehring Verified Customer Verified Customer

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Our sales person Jeff was very knowledgeable and fair in our price negotiations. We are very satisfied customers. our price negotiations. We are very satisfied customers. More

by Brian Verified Customer Verified Customer

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Very professional and knowledgeable. The process took some time, but every person I spoke with was very pleasant. The process took some time, but every person I spoke with was very pleasant. More

by barbaraannrobinson625 Verified Customer Verified Customer

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Very courteous and helpful staff. Great service, on plan as committed. Will be state of art facility when construction is completed Great service, on plan as committed. Will be state of art facility when construction is completed More

by jgehron22 Verified Customer Verified Customer

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Glad i shopped at lexus of sarasota. Everyone is nice and helpfull No pressure to buy anything just let me make my own decision and showed me all their car choices. Thanks guys. Everyone is nice and helpfull No pressure to buy anything just let me make my own decision and showed me all their car choices. Thanks guys. More

by pietro52p Verified Customer Verified Customer

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Jamie was very professional and easy to work with. He answered all our questions with no hesitation. Will recommend him and Lexus of Sarasota to people in the future. He answered all our questions with no hesitation. Will recommend him and Lexus of Sarasota to people in the future. More

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Overbearing noisy, put wrong new plate on my car, took over an hour to pay by check, got paper title when I requested e title. Got overcharged for doc fees and another$1495 for item not identified on stic over an hour to pay by check, got paper title when I requested e title. Got overcharged for doc fees and another$1495 for item not identified on sticker More

by Ac2quire Verified Customer Verified Customer

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when i needed to replace my 20 yr old lexus i met jeff gray. he was most helpful in helping me . i requested an nx300 which he found for me with low mileage, im very pleased gray. he was most helpful in helping me . i requested an nx300 which he found for me with low mileage, im very pleased More

by hoppies8680 Verified Customer Verified Customer

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