"An experience more akin to buying groceries than a car."
From the time I found the vehicle on a standard internet search until the time I drove it off the lot 5 hours later the experience couldn't have been easier or more pleasant. Sales expert Jeff Hallenbeck happened to be the voice on the other end of my initial phone call and I feel fortunate that he was. Even though the vehicle I was buying was relatively inexpensive and certainly not glamorous Jeff treated my interest in it seriously and with respect. I'm confident that Jeff took my business as seriously as someone who intended to spend 5 or even ten times as much as I did, and I'm positive CBB sells those vehicles far more often then they sell ones like mine. Dealing with Jeff was as good of an experience that I could ever hope to have buying a vehicle.
Manager Travis was also exceedingly friendly, efficient and professional. He got my deal handled quickly and yet thoroughly while taking the time to mention offers and details that were truly relevant to me without discussing ones that weren't.
Overall, I couldn't recommend Certified Benz and Beemer, Travis or Jeff Hallenbeck more highly. I appreciate them and hope to do business with them again in the future.
"Impressive customer service well beyond my expectations"
I'll freely admit that with this being my first experience with an internet auto purchase, I was extremely skeptical and ready to run away at the slightest misstep. I probably drove Jeff Hallenbeck insane with my constant calls, e-mails and texts as I was incredibly nervous about an acquisition of this size conducted in a way I didn't think I could possibly be comfortable with. After a bombardment of requests for picture after picture, mundane details, nitpicking, etc Jeff put me at ease and I allowed myself to realize this was the car I'd been patiently searching for. It was obvious that there was a lot of effort put behind making every process as easy on the customer as possible. As far as the no haggle pricing, I did plenty of research and I can't testify about any other dealership that practices this method, but I was won over by the no BS approach that doesn't insult your intelligence. The price along with documentation fees, etc were the same from the beginning to the end and from a guy that doesn't mind a little back and forth bargaining, this was easily the best experience purchasing a vehicle I've ever had. This is the antithesis of the sleazeball car buying experience that has worn so many of us out in the past. I couldn't recommend CBB more, and if you get the chance don't pass on the opportunity to work specifically with Jeff.
"Easy car buying experience!"
- Found great InfinitiQX60
Worked with Jeff when inquiring on a car. Enjoyed a no pressure visit. After researching a few other vehicles, we decided to purchase from them due to price and transparency. . Jeff worked with my lender to facilitate a quick and easy exchange - respecting my purchase intention as I came in with a pre-approval from my lender. I would definitely recommend this dealer - worth checking out their inventory and be sure to see Jeff!
Other Employees Tagged:
Santos ? I can’t recall name of finance - very nice - great experience!
"Great experience "
I worked with Jeff who was great! Pleasant, straight forward and it seemed like he really listened. I appreciate his attention to detail and follow up. I would recommend this dealer.
We just purchased a Kia Sedona and had the best experience! Jeff Hallenbeck was super awesome and great to work with! The vehicle was priced very competitively and there was no need to haggle with the price. It was already priced below KBB. Everything was easy and straightforward. We were unable to purchase that day, and wouldn’t have been able to come back for a few days, so Jeff came to us the next day, brought paperwork, and delivered the car to our house! The service all around was like no other dealer I have ever experienced. I will definitely be recommending them to everyone I know that is looking to purchase a vehicle.
"It was fun!"
I had a lot of fun working with Jeff. Everyone was super friendly. It was easy and efficient to purchase my new car. It’s a beauty! Thanks everyone!
"I’m a difficult customer "
I was a salespersons nightmare, indecisive and taking a lot of time. Jeff was patience personified. He was professional and caring. He truly wanted to be sure I was happy with the process and my new car. Everyone at this deals was great. A stress free experience. Thank you.
Other Employees Tagged:
My wife and I had an excellent experience. Jeff made the process smooth and in a timely manner. The vehicle had a dead battery, which meant we had to wait a day to get it to its new home. Jeff offer himself to deliver it and he knew that it was over an hour drive.
Thank You Jeff for your outstanding service!
"Great experience "
We were so pleased with Jeff Hallenbeck, we went in to buy our daughter her first car and Jeff was there for all of our needs. He is a wonderful salesmen and we will definitely recommend him and your dealership to everyone we know looking for a vehicle. Thanks for the great experience!!
"A great experience "
Jeff was very helpful in my decision. He answered all my questions. The entire buying process was the best I had ever had. Thanks to all involved.