Jeff Hughes
Jeff Hughes at BMW of Westlake

Jeff Hughes | Page 12

Marketing

BMW of Westlake

24690 Sperry Dr
Westlake, OH 44145

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4.8
144 Reviews
4.8

144 Reviews

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144 Reviews of Jeff Hughes

March 24, 2021

Dealership Rating
Employee Rating

Had a passenger rear flat for about a month now. It was irritating as all get out. One morning I woke up and was on my way to work and the low tire light came on. Frustrated, I pulled into BMW of Middlebur More

by AustinYellowM3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus, Carl Whelpley

Mar 24, 2021

BMW of Westlake responded

Thanks for letting us know about your great experience stopping at BMW of Middleburg Heights!

March 03, 2021

Dealership Rating
Employee Rating

Good service. I always go to this service center and never get disappointed. Friendly staff. Always recommends serving on a need to basis. Would recommend. More

by KARTHEEK811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Mar 03, 2021

BMW of Westlake responded

Thanks for letting the team know about your positive experience at BMW of Middleburg Heights!

February 13, 2021

Dealership Rating
Employee Rating

I greatly appreciate the service my car got last time my car was at BMW of Middleburgh Heights, excellent service, fast, reliable, efficient. Thank you More

by MARCOMAURTUA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, John Cordell , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus, Carl Whelpley

Feb 20, 2021

BMW of Westlake responded

Marcomaurtua, we're happy to hear you had such a positive experience with our team!

February 12, 2021

Dealership Rating
Employee Rating

As always, service department did an amazing job on my M3. Never have a complaint when I have to take my car in to them. More

by CORY.OSADCIW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Feb 20, 2021

BMW of Westlake responded

Cory.osadciw, we are very happy we could provide you with a positive experience!

February 03, 2021

Dealership Rating
Employee Rating

Got a screw in the tire, they had one in stock. Also changed my brake fluid and washed my car. All in about an hour and a half More

by cedarhank
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Mar 26, 2021

BMW of Westlake responded

Cedarhank, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Westlake.

January 18, 2021

Dealership Rating
Employee Rating

Friendly helpful staff. I was well informed every step of the way. It was an easy and enjoyable experience. I will continue to use them for all my BMW needs. More

by BRIANJDRESSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassie Thadeus

Jan 18, 2021

BMW of Westlake responded

Brian, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance with your BMW needs.

January 11, 2021

Dealership Rating
Employee Rating

Fast and no worries simply good thanks for you help I be back soon I will need tires soon just waiting to safe some money More

by JACAS68
Price
Recommend Dealer
Yes

Other Employees Tagged: Don Cepek, Brittaney Quick, John Cordell, Chris Czaplenski , Christian Gufreda, Nate Lieb, Jim Strunk, Cassie Thadeus

Jan 12, 2021

BMW of Westlake responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing BMW of Westlake, we look forward to having you as one of our valued customers for many more years to come!

November 26, 2020

Dealership Rating
Employee Rating

I always get competent service at a fair price from BMW Middleburg Heights. I send my BMW friends there for pre-owned vehicles and repairs and maintenance More

by cedarhank
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Nov 29, 2020

BMW of Westlake responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 24, 2020

Dealership Rating
Employee Rating

They really take the time to lister to the situation. A complete diagnostic is done and thorough explanation is given. All is done with respect for customer situation. I have a great deal of trust in the More

by SFOSTER522620
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Christian Gufreda, Cassie Thadeus

Nov 24, 2020

BMW of Westlake responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing BMW of Westlake! We appreciate your business. Thank you, for this five-star review!

October 10, 2020

Dealership Rating
Employee Rating

Following some online issues with making the appointment. Cassie and Jeff were very supportive with getting me in doing their best to make it a good experience. Will call directly in the future. More

by jekuch
Recommend Dealer
Yes
Oct 11, 2020

BMW of Westlake responded

Thank you so much for your excellent review! We are so glad that Cassie and Jeff had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at BMW of Westlake. Please don't hesitate to reach out if you need anything else.

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