Jeff Jones
Jeff Jones at Westside Lexus

Jeff Jones | Page 10

Sales Consultant

Westside Lexus

12000 Katy Fwy
Houston, TX 77079

5.0
157 Reviews
5.0

157 Reviews

Write a Review

Dealership Experience

11 yrs, 3 mos

157 Reviews of Jeff Jones

August 29, 2021

Dealership Rating
Employee Rating

Jeff was very helpful in taking the time to go over the vehicle features with me. He has great customer service. The transaction was smooth and efficient. More

by miarn04
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sam Chau

Aug 29, 2021

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that Jeff and the team delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Westside Lexus down the road!

August 21, 2021

Dealership Rating
Employee Rating

The professionalism of Jeff Jones and JT was second to none. They were thorough in their explanations about the vehicles and financing options. I look forward to working with Westside Lexus for all our n More

by rhilltra641
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JT Teodoro

Aug 23, 2021

Westside Lexus responded

We're ecstatic to hear we're delivering the top-tier service and care we aim for. Thank you for trusting the Westside Lexus team with your business - we look forward to seeing you back again down the road!

July 28, 2021

Dealership Rating
Employee Rating

I observed scratch on the rear bumper next day morning after buying new NX300 and called the sales person Jeff Jones. He advised me to come and look at with Sales Manage Mr. Bishop. Finally they said they More

by Jogen
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 11, 2021

Westside Lexus responded

Jogen - I'm sorry to hear about the damage you observed and apologize we couldn't do more to assist. I also apologize for the trouble you've had getting in touch with our team regarding your other outstanding items. I will look for your contact information and have a staff member get in touch as soon as possible to discuss this, but in case I can't locate it, would you please call me directly? I am eager to assist. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

Jul 28, 2021

Jogen responded

Why can't you post now, so public can know.

Jul 28, 2021

Jogen responded

I was promised by Jeff Jones that he will email, how to set up the garage door opener and other items thru email but never happen. I called to remind him too. He also promised that I will get 5 free car service from Lexus but not given anything in writing, hence they may turnaround and won't do it. Just like 30 days warranty.

July 20, 2021

Dealership Rating
Employee Rating

Very knowledgable people and great customer service.They Very knowledgable people and great customer service. They helped me find the new car I wanted And did not push a different one just to get A sale More

by JRVAUTHRIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Laura Brown , John Parish

Jul 20, 2021

Westside Lexus responded

Thank you so much for leaving us 5 stars! There's nothing we love more than hearing you received great customer service! At Westside Lexus it's not about the sale for us, it's about getting you the vehicle you're seeking. We're happy to hear that we succeed there for you, and we thank you for your recommendation of the service department as well! Thank you for your business and we hope to assist you again down the road!

July 17, 2021

Dealership Rating
Employee Rating

Modern and clean. Jeff was very helpful and is knowledgeable. He gave effective guidance on my test drive. His cost estimates were spot on. Friendly and available. Nam was quick and efficient on s More

by stormyzambo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shawn An

Jul 19, 2021

Westside Lexus responded

It is terrific to hear that you were so well taken care of by Jeff, Nam, and the team! Thank you from all of us at Westside Lexus and safe travels ahead!

July 14, 2021

Dealership Rating
Employee Rating

Very helpful sales people but upper Mgt didn’t have all the answers. Tried to buy by phone but had to wait a while on paperwork More

by thgai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Westside Lexus responded

I'm sorry to hear about the delay in completing your deal by phone. I will make a note of this feedback, but I also invite you to give me a call so I can look into this directly and see what I can do to help. Thank you, James Breaux - General Sales Manager - 1 (281) 558-3030

July 01, 2021

Dealership Rating
Employee Rating

Jeff was responsive and helpful. I love my new RX! Jeff was responsive and helpful. I love my new RX! More

by WARNER239
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2021

Westside Lexus responded

Congratulations on your new Lexus RX! We are thrilled Jeff could demonstrate the Westside Lexus gold standard of service. Enjoy the ride!

July 01, 2021

Dealership Rating
Employee Rating

This was a very positive experience for us. Jeff Jones was wonderful to work with and so were the finance people. This is the second time we have gotten a car at West side and we are very pleased with the More

by maryduf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 01, 2021

Westside Lexus responded

We couldn't be happier to have you as a returning customer, Mary! Thank you for choosing Westside Lexus and for taking the time to mention Jeff's great work. Safe travels in your new car!

June 29, 2021

Dealership Rating
Employee Rating

Jeff Jones is polite, professional and excellent to deal with. Very pleased that I worked with him. Finance team are also professional and not pushy at all. Only improvement I see is that accounting needs t More

by MOHAMMED ALALOU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Jun 29, 2021

Westside Lexus responded

Mohammed - Thank you for the great review! We strive to deliver a seamless purchase experience for our guests, and hearing that this was reflected in your time working with Jeff and the Westside Lexus team made our day. We appreciate this feedback and hope to earn your business again down the road!

June 21, 2021

Dealership Rating
Employee Rating

Simply Jeff is the best, just go there and he will do his best to help you out More

by Dr. Omar Ismael
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nam Pham

Jun 21, 2021

Westside Lexus responded

Thank you for taking the time to leave us a review! Jeff is an excellent member of our team at Westside Lexus, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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