Jeff Newell | Page 5

Got all the features I wanted! Everyone was easy to work with, patient and helpful. The guys worked really hard to get the car for me that had all the features I was looking for. I Everyone was easy to work with, patient and helpful. The guys worked really hard to get the car for me that had all the features I was looking for. I never felt pressure from any one. Thanks guys for an easy car shopping experience. More

Helpful 0

Report | Print

Professional Dealership with an Awesome Teamwork Spirit! I recently helped my elderly parents (84 and 86) purchase a vehicle at Village Volkswagen of Chattanooga. Absolutely everyone at the dealership was e I recently helped my elderly parents (84 and 86) purchase a vehicle at Village Volkswagen of Chattanooga. Absolutely everyone at the dealership was extremely courteous, gracious, and most patient when fielding our numerous questions. My parents are thrilled with their SUV. I will be purchasing a vehicle for my daughter in the very near future, and our sales agent Larry Keown is already watching for the perfect vehicle for her. I am telling everyone how wonderful it was working with professionals who exhibit such great teamwork. I cannot begin to express my gratitude to Brad Cobb (President Bowers Automotive Group), Jeff Newell (General Sales Manager), Brian Johnson (Used Car Manager), Robert Rumfelt (Finance Manager), Nick Mullins (Service Advisor), and Larry Keown (Sales and Leasing) for working with my parents to ensure that they purchased the right vehicle. Sincerely, Lisa Hardy More

Helpful 2

Report | Print

IT WAS WELL WORTH THE TRIP AND MORE It is seldom that you can feel comfortable to venture 200 miles to inquire about a particular vehicle you wish to purchase based upon one telephone. It is seldom that you can feel comfortable to venture 200 miles to inquire about a particular vehicle you wish to purchase based upon one telephone. A second follow up call was even more convincing that the Village Volkswagen of Chattanooga was worth driving there to talk them about purchasing a vehicle. After a two week back and forth with a dealership in Knoxville, I was quite disappointed in their lack of professionalism and (take it or leave it) attitude. So, my expectations were not the best when I ventured to Chattanooga. To my disbelief, I could not have expected a more pleasant, generous atmosphere from the moment I drove onto their lot. It felt that is was apparent that someone (namely Jeff) had advised his sales associates to roll out the red carpet for me. It was not a dog and pony show, but a genuine attempt to work with me and provide all the information possible. Jody is to be commended for his patience and knowledge that made for a such a pleasant experience in purchasing my Passat. This was accomplished in less that two hours where I had spent two useless weeks with the dealership in Knoxville. More

Helpful 0

Report | Print

Awesome Experience Buying First Car I graduated from college two years ago and have been driving the same car since I was a junior in high school. I've been looking to buy my first car f I graduated from college two years ago and have been driving the same car since I was a junior in high school. I've been looking to buy my first car for a while now and decided to check out Village VW. Upon walking in the door, my family and I were introduced to Smitty. Everyone that we met that evening including Jeff Newell and Jonathan Logan were super nice and helpful. These men, including Smitty, helped make my first car buying experience go smoothly and stress-free. Smitty was a huge help along the way, even helping my sync my phone and all the other functions my car has I love River, my new Silk Blue 2016 Jetta and I don't think I've quit smiling yet! . I would definitely recommend Vilage VW to anyone looking for a car; The employees are friendly and knowledgeable, they help break down information so it doesn't become overwhelming, and they become like family! More

Helpful 0

Report | Print

2016 VW Tiguan We love our new Tiguan! I called VVW Jeff Newell to test drive a Tiguan and they had it ready for me when I got there! James Sherlin was our salesm We love our new Tiguan! I called VVW Jeff Newell to test drive a Tiguan and they had it ready for me when I got there! James Sherlin was our salesman. James took his time with me & went over every detail of the car. James is very informative. We bought the car for our daughter so when we went to pick it up - the Tiguan had been detailed & fueled. He set all the electronics for us. When he met our daughter - he went over everything with her about the car and answered all of our questions. He told her to keep a pen and paper with her to write down any questions she may have later on & feel free to call him. James has already called and checked on us! We had a great experience at VVW and wont hesitate to go back there! Also, if we have any questions in the future we will contact James! We feel confident that he is sincere and wants to help! More

Helpful 0

Report | Print

Best Buying Experience I've Ever Had Thanks to James Sherlin If anyone has ever been to Village Volkswagen they know why I gave it 5 star rating. James Sherlin along with all the other salesmen could not have be If anyone has ever been to Village Volkswagen they know why I gave it 5 star rating. James Sherlin along with all the other salesmen could not have been nicer or more helpful. The environment was one of a family get together. I drove over an hour one way and was so glad I did, because it was well worth the drive. The finance manager Jonathon Logan was up front and respectful to keeping the payments were I wanted them going above and beyond. However the best part of the whole car buying experience that I had dreaded with the games and gimmicks that Salesman are known for. James Sherlin our Salesman was Super. His quick wit and truthful answers put me right at ease. I felt like I have known him my whole life and he took care of us, me and my sister, as if we were his family members. If you are going to buy a car new or used please do yourself a favor and check out Village Volkswagen in Chattanooga first and ask for James Sherlin, it is worth the drive and you really will not regret it. More

Helpful 0

Report | Print

I WILL ALWAYS CHECK WITH THEM BEFORE A PURCHASE I HAD A MONTH LONG OF SEARCHING FOR THE VEHICLE I WANTED IN THE PRICE RANGE I NEEDED. COURTEOUS, PROFESSIONAL, POLITE, PROMPT, AND THE BEST PRICE AROU I HAD A MONTH LONG OF SEARCHING FOR THE VEHICLE I WANTED IN THE PRICE RANGE I NEEDED. COURTEOUS, PROFESSIONAL, POLITE, PROMPT, AND THE BEST PRICE AROUND. TRUST ME, I SEARCHED. I GOT A WONDERFUL DEAL, AND CAN YOU IMAGINE THEY BROUGHT THE CAR TO ME! 3 AND A HALF HOURS AWAY! THIS WAS THE BEST CAR BUYING ORDEAL I HAVE EVER EXPERIENCED OR EVEN IMAGINED. KAYLA CONVINGTON, JEFF NEWELL, AND ROBERT THE FINANCE MANAGER ARE A STELLAR TEAM! More

Helpful 0

Report | Print

Great experience! We had a great experience at Village VW. Every staff member was extremely helpful, they went above and beyond to make sure we were taken care of. Wh We had a great experience at Village VW. Every staff member was extremely helpful, they went above and beyond to make sure we were taken care of. When it came time to make an offer, the process was quick, painless and easy. Highly recommend Village VW More

Helpful 0

Report | Print

Top notch service Scott Hile provided a great experience today while I was searching for a used vehicle. He was patient and understanding and demonstrated true profess Scott Hile provided a great experience today while I was searching for a used vehicle. He was patient and understanding and demonstrated true professionalism. I would recommend him to others. More

Helpful 0

Report | Print

Easy and Painless Let's face it, no one really likes dealing with sales persons. I personally have walked out of businesses many times because I'm not one to play games Let's face it, no one really likes dealing with sales persons. I personally have walked out of businesses many times because I'm not one to play games and feeling like "fresh meat" as soon as you enter an establishment is just not my thing. Having said all that, I had mentally prepared myself for such an event as I entered Village Volkswagen. However, It was not necessary. I had found the vehicle I wanted online, contacted Village Volkswagen and the rest was a piece of cake. The staff was friendly and helpful. Scott Hile was great. Really. He was available for any questions I might have had, but he gave me space, which is important to me. I am not one to be pushed or pressured, and there was none of that with Scott. Negotiations were simple and easy. At the end of the day, I drove away in a great car with a great price and felt great about it. More

Helpful 0

Report | Print