Jeff Price | Page 14

Poor service bought it brand-new Subaru the sales department the was great the service department was horrible. Replace engine after 7000 mile ML have to replace a bought it brand-new Subaru the sales department the was great the service department was horrible. Replace engine after 7000 mile ML have to replace again after 26,000 apparently no oil in the engine. Even the car was in the shop 4 months ago. More

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Done so soon? I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten car I normally wait for my car to be serviced, taking work or a book to pass the time. This morning when I arrived for a 7:40 appointment and saw ten cars in line before me, I just thought it was going to be a long wait. No problem, I brought plenty of work to keep me busy for hours. Even before I finished my first cup of coffee, I was called over by Christina to "settle" up at the service desk at 9:10. Very nice surprise to be on my way a lot sooner than I thought I would be today. Thank you Dean Team service department! More

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Very good Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was inf Visited Dean Team for 3000 mile service on a new Subaru Forester purchased 2 months previous. Had questions for my salesman, Steve Strausser,. Was informed that Steve was no longer working there. Jason Moore then came over to help me. He was very polite, took time to answer all questions. Now that Steve is gone I will search out Jason for future purchases and questions. Glad I happened to run into Jason. I was impressed. More

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Great Salesperson (Man) Dean Team made Leasing my new VW a pleasant experience. Carl Schaeffer was great to work with. He answered any questions I had and fully explained my Dean Team made Leasing my new VW a pleasant experience. Carl Schaeffer was great to work with. He answered any questions I had and fully explained my new car. Highly recommend Dean Team. More

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Just bad customer service We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it We have bought 2 cars from here in the last 2 years we drive them both a lot, my 2015 lego has been great, until the window cracked and they blamed it on hail damage that I bought car with (hail sale), I also bought a service plan to the tune of 2200$ I think. For the cars first service all was fine. Now the last 2 services they claim they can't find it. I have a slight vibration at 21k miles and they are trying to charge me $50 to get it fixed (tire balance). Another dealership near 44 did this on my wifes 2014 last year no questions asked, exact same isue vibration at 15k miles . We will not be back to this dealer for anything from now on, tried of getting jerked around over something we paid for already. Hopefully someone in the dean family sees this, but they are probably to busy thing to start a rap and sound affects career to care. Just another stealer ship here I spoke to Matt THE Manager AND While He Was Able To REMOVE THE CHARGE, He Was Very CONDISENDING, Was Saying From Driving On Dirt RoadS We Do NOT Live On A Dirt road, Really Dude YOU Been To My House Before AND Know It's A Dirt Road ??? It's not look at Google maps.... Eric has been nice in the past but today he was not, don't bother talking to Jeff his job is make you pay as much as possible. Everyone there treats me like a dumb customer, I made a v6 camaro run low 11s in the drag race 1/4 mile I know a thing or to about every area of a car. More

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Complete trust in Dean Team service team Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she co Thank you Annie for your wonderful service. Annie is so friendly and responsive to the customer. She is very attentive and knowledgeable, and she communicates very well with the customer. We are so grateful for the honest and reliable Dean Team service group. We know we can always count on them, no matter the size of our service need. We maintain multiple cars at this facility, and each time I go in, I can have a very productive conversation with them about our service goals. On our newer vehicle I appreciate their efficient, reliable service and advising. In addition to that, on our older vehicle, I especially appreciate their patient and competent troubleshooting. They really listen to the customer and understand how to work with the customer as part of the service team. We wouldn't service our vehicles anywhere else. More

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Avoid this shady dealership's service center at all costs! I brought my 2013 Jetta in because the key would get stuck in the ignition while its running and for routine maintenance. After it was ran through the I brought my 2013 Jetta in because the key would get stuck in the ignition while its running and for routine maintenance. After it was ran through the car wash I discovered that both headlights would fog up. They agreed to replace both headlights but when I got the car back they scratched up the leather steering wheel. They agreed to replace the steering wheel and when I got it back I noticed a very deep scratch in the driver door and that both headlights are fogging up again. I'm suspecting they are intentionally damaging my car because they think these issues are too minor. I brought this to Eric Harrelson's attention and he said it is always something with me and he is not going to fix it because VW will charge them for the parts if they don't find a defect. He said I have to take it up with the service director Tom Gould. I have contacted VW which contacted Tom and they said they are not going to help me. I'm selling the VW and never buying a VW product again. I suggest nobody buy a cheap unreliable VW and if you do, definitely do not buy it from this dealership. More

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We have been researching the Forrester for several years and decided it was time. We got ore-approved from our Credit Union and made the mistake of going to three other Subaru dealerships before going to t and decided it was time. We got ore-approved from our Credit Union and made the mistake of going to three other Subaru dealerships before going to the Dean Team. Keep in mind we had researched the car wanted to buy and had the money in hand. These three dealerships was a tragic comedy, mean spirited, rude to the point that we were considering not buying the car any longer. We called and Dave Liss put us in contact with Carl Schaeffer. It could not have been a better experience, respectful, patient, through, and professional. We are grateful for the respectful treatment we received. This dealership and Carl in particular are highly recommended to our friends. Thank you Dean Team!!! More

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My Sweet Bride and I walked into the dealership not expecting much. We spoke with Mr Jeff Price, who is an excellent and very honest man, and he referred us to Mr Dustin Westhoff. From start to finis expecting much. We spoke with Mr Jeff Price, who is an excellent and very honest man, and he referred us to Mr Dustin Westhoff. From start to finish Dustin was the epitome of a professionalism. He showed a caring attitude toward our situation and went to work to resolve it as quick as possible. When it was all said and done we walked out with a very nice and dependable car for a very fair price. I would without hesitation and have already recommended Dustin and the Dean Team Ballwin to all my friends and associates. Thank you Dustin and God Bless You. More

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We brought our 2007 VW Jetta in for it's 100,000 maintenance. We also asked them to check the AC and give it the state emissions and safety inspection. They were ready for us when we dropped it of maintenance. We also asked them to check the AC and give it the state emissions and safety inspection. They were ready for us when we dropped it off early in the morning, called promptly after locating the AC problem and were willing to work with the Car Warranty company that we had an extended contract with. The car was ready by the end of the day. Jeff was willing to accept and apply a VW coupon which we had received in the mail and that saved us $93.00. Our only minor disappointment was that the printer in the shop was not working that day for us to get the emissions inspection report, so we will need to bring the car back another day to complete the inspection. That is a minor inconvenience when you are treated so well in every other way. More

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