Jeff Rosen | Page 16

Best Ever VW Dealership TEAM!!!2018 Over a number of years, I have experienced truecustomer service excellence, “The Gold Standard”, at Dirito Brothers VW Dealership in Walnut Creek. My Over a number of years, I have experienced truecustomer service excellence, “The Gold Standard”, at Dirito Brothers VW Dealership in Walnut Creek. My former Salesman retired, but Oscar oferred me yet another friendly and knowledgeable Customer Experience!!! Thank You!! More

by JTRAVISDSM Verified Customer Verified Customer

Report | Print

Excellent, efficient service. For what is usually a stressful experience, it was wonderful. Jeff Rosen was extremely helpful as was our service provider, Jim Cord. I would defini For what is usually a stressful experience, it was wonderful. Jeff Rosen was extremely helpful as was our service provider, Jim Cord. I would definitely recommend this dealership, as I will return for my next car! More

by GSTEPHENS1 Verified Customer Verified Customer

Report | Print

No hassle experience Starting from the initial Internet contact with Diego, to the moment we stepped foot on the lot and met Jim Cord and his sincere warmth and friendline Starting from the initial Internet contact with Diego, to the moment we stepped foot on the lot and met Jim Cord and his sincere warmth and friendliness, to the efficiency of Jeff Rosen, thoroughly explaining and matching a comparative offer from another dealer, to finally wrap finances around with Ed, we could have not been more satisfied the ease, friendliness and no pressure attitude of the entire staff. There is always the stress of playing games when you get ready to purchase a vehicle, and we truly felt that this group did not do that with us. The entire experience maybe lasted 2-3 hours, and we are now owners of a beautiful vehicle More

by Ario Verified Customer Verified Customer

Report | Print

2019 Volkswagen Atlas Derik thoroughly explained the advantages of this family SUV. My wife and I enjoyed the test drive and were sold on the vehicle. Both Derik and Jeff Derik thoroughly explained the advantages of this family SUV. My wife and I enjoyed the test drive and were sold on the vehicle. Both Derik and Jeff took great care of us during the purchase experience, and Sterling handled the financing part very quickly, efficiently and with care. We look forward to driving the Atlas (and servicing it with Dirito Brothers) for years to come. More

by SLGARDNER2000 Verified Customer Verified Customer

Report | Print

I’ve been a customer for 4 years now, in 2015 I leased a Passat and now bought a CC, with Nanika! Nanika is the best, always helpful and professional I really love her!:) Passat and now bought a CC, with Nanika! Nanika is the best, always helpful and professional I really love her!:) More

Report | Print

We’ve stayed loyal customers for YEARS!! Dirito ALWAYS takes care of us -and continues to do an AMAZING job! My Family has been long-time customers, since I was a kid -and now my Husband is Dirito ALWAYS takes care of us -and continues to do an AMAZING job! My Family has been long-time customers, since I was a kid -and now my Husband is a fan as well. More

by BAYBEETLE18 Verified Customer Verified Customer

Report | Print

Great Staff I was greeted by Gerard. I appreciated his laid back style and no pressure attitude. He made the whole experience easy and enjoyable to buy a new ca I was greeted by Gerard. I appreciated his laid back style and no pressure attitude. He made the whole experience easy and enjoyable to buy a new car. Also Ed in Finance was very diligent and speedy with the document/financing paperwork. The only thing that took a long time was deciding on the purchase. Thank you Gerard and Ed. More

by NGUYENBEE Verified Customer Verified Customer

Report | Print

Great service, advice, not the typical dealership Received great internet pricing from ANDRES GARCIA and went down to the dealership to test drive a VW ATLAS. This is my 5th car and have met some Received great internet pricing from ANDRES GARCIA and went down to the dealership to test drive a VW ATLAS. This is my 5th car and have met some really good and bad dealerships too before. So was skeptical wrt the whole process until I met Andres. He laid out the details and pricing options - lease vs buy, provided advice, but not pushy at all. Upto the customer to decide what’s best for their situation. While we worked out the deal, test drove and waiting in the lobby for the paperwork to be done, I noticed a couple walk in and say upfront that we are here only to check out the cars and will not be buying until next month. However, another VW specialist took the time to explain and provided all the info of the car they were looking at and ensured they had all the details to make an informed decision- not that day but another day or month or year - whenever they were ready to purchase. This shows enough that they really value their customers- current and potential as well. My suggestion to all car buyers is to look at the dealer ratings and choose the dealership you wish to do business with. Even if you get a lower price elsewhere, great dealerships will try and match the pricing and at the same time leave you with a good feel/ experience vs a bitter one. If you ever want to buy a VW, reach out to ANDRES GARCIA and he will ensure you have a great experience overall. More

by HARRY1122 Verified Customer Verified Customer

Report | Print

Great friendly service Shannon was a pleasure to deal with. Made the process simple and seamless They even cleaned my vehicle, that was such a big surprise. Thanks to the w Shannon was a pleasure to deal with. Made the process simple and seamless They even cleaned my vehicle, that was such a big surprise. Thanks to the whole team More

by ROSENMOM2002 Verified Customer Verified Customer

Report | Print

Car Buying has changed...for the better What can I say...car buying shouldn’t be avoided any longer. By far, this was my most enjoyable car buying experience ever (and I have purchased a lo What can I say...car buying shouldn’t be avoided any longer. By far, this was my most enjoyable car buying experience ever (and I have purchased a lot of vehicles). My wife and I were interested in a 2018 VW Tiguan. We were first greeted by Brien Dirito (Internet Marketing) out on the lot. It wasn’t creepy or pushy, he happened to be walking by and saw us so he thought he’d stop and say hello. Once he knew we were interested in a vehicle, he offered to get a salesperson to help us. Brien was great, told it as it was, and we had a great conversation. Once our salesperson came, Oscar Dryden, he was upfront and no-nonsense as well. He offered for us to take a test drive and let my wife and I go by ourselves. Like I said...car buying has changed. No more sitting in the back and breathing down our necks. No more talking loud so you can’t hear the engine. It was a great approach. After we made the decision to purchase the vehicle, there was no back and forth from the manager’s office. It was all upfront and they made the decision easy. The closing/finance was simple and straight forward. Got us in and out quickly. They even threw in a little perk for us at the end, a nice surprise and gesture. Overall, couldn’t be more happy with the vehicle, the employees, the process, and most importantly, th approach. Not pushy or annoying. Five Stars all the way. More

Report | Print