Jeff Wessels | Page 3

Nate went over and above with customer service . Price was right. Car was as advertised Price was right. Car was as advertised More

Report | Print

I will never go back. Absolute worst car buying experience. The communication was terrible. Zero professionalism. We were lied to multiple times. We were even threatened. Absolute worst car buying experience. The communication was terrible. Zero professionalism. We were lied to multiple times. We were even threatened. More

by erikwalls2572 Verified Customer Verified Customer

Report | Print

Great service felt like someone listened and cared about what I was in the market for. what I was in the market for. More

by arelymichellemedina Verified Customer Verified Customer

Report | Print

MOG service has always been excellent. We are senors. MOG Ford has come to our door and picked up and delivered back our fixed vehicles with out us getting out of our hose.. thank you KOG We are senors. MOG Ford has come to our door and picked up and delivered back our fixed vehicles with out us getting out of our hose.. thank you KOG Forf. More

by ORDWAYJV Verified Customer Verified Customer

Report | Print

Very rude the manager Ron he do not care about customer. I will never buy a car from them again I I will never buy a car from them again I More

Report | Print

Would not have vehicles serviced at this dealership. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. Very poor communication by service writer. Would not keep customer updated on progress or return calls from customer. More

by Snealy531 Verified Customer Verified Customer

Report | Print

very pleased with the service. everyone was nice and helpful with any questions we had. everyone was nice and helpful with any questions we had. More

by kimberly.michelle99 Verified Customer Verified Customer

Report | Print

If I could give this 0 stars I would. Service rep never once reached out to me as to how long it would take to get the vehicle back. They never give you status updates and never return ph Service rep never once reached out to me as to how long it would take to get the vehicle back. They never give you status updates and never return phone calls when you leave a message. Also had to schedule a drop off 3 days before they could even get to my vehicle to diagnose it. With it being a work vehicle it’s very hard to make commitments to my customers not knowing what’s going on with the vehicle and having to leave with them for multiple days before even having a diagnosis More

by Matt Verified Customer Verified Customer

Report | Print

Good service and quick. Being at the dealer service since got my truck 2years already Being at the dealer service since got my truck 2years already More

by TANGKONG80 Verified Customer Verified Customer

Report | Print

I would give zero stars if I could. From start to finish, the experience with Mall of Georgia Ford has been nothing but frustrating and unprofessional. We purchased a brand-new vehic From start to finish, the experience with Mall of Georgia Ford has been nothing but frustrating and unprofessional. We purchased a brand-new vehicle in January 2024, and it has been nothing but problems ever since. The car has been in the shop almost continuously since the week after we drove it off the lot. Instead of working with us to resolve the situation, the salesman, sales manager, finance manager, and even the general manager have all shown a complete lack of customer service. At one point, they agreed to swap the vehicle for an even trade, so we drove three hours to the dealership, only to be told upon arrival that we would actually owe $9,000. This bait-and-switch approach is completely unacceptable and shows a total disregard for honesty and professionalism. To make matters worse, they have since refused to work on the vehicle at all, leaving us with a brand-new car that has been nothing but a headache and financial burden. This dealership does not stand behind their word or their vehicles. I would strongly warn anyone considering doing business here to look elsewhere. More

by KTHIGPEN1316 Verified Customer Verified Customer

Report | Print