Jeffrey Pasenkoff | Page 12

I leased a 21 passport with my husband last month the sales team was great ,price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer I blame the maker (Honda sales team was great ,price was good and team was friendly -unfortunately this car has some issues! I don’t blame the dealer I blame the maker (Honda). Since we bought the car I have been driving it back and forth to work and with my son. After a car wash one day I had noticed rust behind the wheels. I told my husband about it he said it wasn’t like this when we bought it. About week later I started to notice a weird feeling when driving so I gave my husband the car to drive . After him driving it he feels it has some transmission issues. Between that and the rust he was super pissed. He contacted Honda hq and brought it for service. Jeff the manager was super helpful and nice my husband said but unfortunately after the visit the rep that came from hq told us the car is normal! I’m sorry rusty/ not proper functioning transmission is not normal I am very unhappy that I do not feel safe to drive this car and now every month I have to pay for something I can’t even get behind the wheel . My husbands friend has the 20 passport no issues no rust no transmission problems why is this the issue with the 2021? More

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Jeff Pasenkoff was very helpful in seeing that my service visit was completed in a professional manner. I'm always satisfied with in service I receive at Honda. Walter Vines visit was completed in a professional manner. I'm always satisfied with in service I receive at Honda. Walter Vines More

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Tariq Mahmoud was very receptive to our specific needs. Not pushy, just very helpful and accommodating.. it was a pleasant experience all around, one which I must confess, I wasn’t expecting from a car dea Not pushy, just very helpful and accommodating.. it was a pleasant experience all around, one which I must confess, I wasn’t expecting from a car dealership. More

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This a 5 star dealership friendly and accommodating my service advisor was Robert D’aloia and my mechanic Was Luis avalaya ,jeff pasenoff Is excellent he gets 5 stars service advisor was Robert D’aloia and my mechanic Was Luis avalaya ,jeff pasenoff Is excellent he gets 5 stars More

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Honda of Staten Island is hands down the best dealership around! I’ve visited plenty of Honda dealerships for service over the years and I must say Honda of Staten Island delivers an outstanding service exp around! I’ve visited plenty of Honda dealerships for service over the years and I must say Honda of Staten Island delivers an outstanding service experience! The manager Jeff and his staff are extremely professional! Jeff is always friendly and welcoming! I will never go anywhere else. Service is always quick and easy. When I bring my bmw in for service I wait hours if not days to receive my car. When I go to Honda it’s always done within 45 mins! 5 stars across the board! More

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It a true pleasure going to get my suv service at SI Honda. Everything was done to perfection from price to amount of time it took to complete. The mrg Mr Pasenkoff greeted us and ask how everything wen Honda. Everything was done to perfection from price to amount of time it took to complete. The mrg Mr Pasenkoff greeted us and ask how everything went to make sure it was 100% More

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I’ve used a few dealerships around the NYC are to service my Honda’s and SI Honda has the best team. I can always get an appointment, and they are always very upfront and fair in their assessments and their my Honda’s and SI Honda has the best team. I can always get an appointment, and they are always very upfront and fair in their assessments and their rates are fair. I never feel taken advantage of, and everyone I have interacted with has been great and very professional. You can use this shop with confidence. More

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Durning these very trying times, SI Honda service department not only gave me great service they also walked me thru the whole process before I drop the car off. They were 100% on everything and the department not only gave me great service they also walked me thru the whole process before I drop the car off. They were 100% on everything and the service manger Mr Pasenkoff even made time to ask about the service. I was truly impressed with the whole process More

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SI Honda fixed a problem that I’ve had for over a year with my infotainment system !! Thank you I am finally extremely happy with my Passport !! with my infotainment system !! Thank you I am finally extremely happy with my Passport !! More

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Irresponsible and unbelievably bad if not criminal behavior of Staten Island Honda management staff. I will never go to that service ever again. I made an appointment for Monday to bring my Honda Ody behavior of Staten Island Honda management staff. I will never go to that service ever again. I made an appointment for Monday to bring my Honda Odyssey in because there was some strange banging coming from the front of my car and I have a warranty . They looked at it and said we have to order some parts, you have to bring your car tomorrow - the next day - which I did. When I brought my car in the next day they told me, OH, it is a big job (two hours job) and they cannot do it the same day and I have to leave the car there and they will call me when ready, so I did. I left the car there and waited that day, and the next, day, and the next day and they never called me. On third day I went there (around 10am) to see what is going on and they said: "ok you car will be fixed today, the next car to be fixed will be yours." Nothing happened. After hours and hours of begging they they finally took my car inside at 3pm. I was so excited and happy thinking my car will finally be fixed but it never happened. After removing my car's front wheels and waiting for about an hour they told me that they ordered the wrong parts. I told them to put the wheels back and I left. After waiting for three days and night my car never got fixed. More

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