Jelian Alop

What happened to Elk Grove Dealership? It's gone downhill so fast. I've been taking my Toyotas to this dealership's service center (and bought cars here too) for 25 years. They were so It's gone downhill so fast. I've been taking my Toyotas to this dealership's service center (and bought cars here too) for 25 years. They were so good and really cared about their customers. I just took my Toyota in and was told it would take almost three hours. NOPE. Then they said an hour-and-a-half. Okay, I'll do it. Simple, simple thing to get done, especially for a long-time customer of both my husband and me. Anyway, after 2-and-a-half hours, I was told 40 more minutes, which turned into another hour. It wasn't even busy. The waiting area was empty. The place where I pulled in to get checked in, I was the FIRST IN LINE mid-morning!! If it wasn't for the nice gal who checked me in, I'd give it a ZERO for customer service. I have to find a new place to take my Toyotas and buy a new one soon. Honestly, steer clear of this place. They also try to scare you and up-sell you parts, which they NEVER used to do. What happened to this place? Bad, bad business. (I rarely write reviews but I wanted people to see this before taking their autos there. More

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I always go to this dealership. They have always done a good job on my car. They have always done a good job on my car. More

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Service agent was friendly and helpful when describing work that needed to be performed and work completed in a timely manner work that needed to be performed and work completed in a timely manner More

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I have one poor star for very poor work of while my My Toyota Fj Cruiser is been service, The hub cap was broken by your mechanic while checking my Wheel alignment in Elk Grove Toyota Dealership, my Truc Toyota Fj Cruiser is been service, The hub cap was broken by your mechanic while checking my Wheel alignment in Elk Grove Toyota Dealership, my Truck is been bare looking promised to replace but until this moment I never heard from the Toyota Services. More

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Waited almost 5 hours for an oil change when the advisor say 2 to 3 hour say 2 to 3 hour More

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Great customer service and care. I appreciate the team taking time to explain things to me! I appreciate the team taking time to explain things to me! More

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Besides the wait, service was great (oil change). Was able to get an appointment that day. Was able to get an appointment that day. More

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They are very kind and help me in my process with my truck thanks a lot and keep up the good work work. truck thanks a lot and keep up the good work work. More

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Well managed, good manners, clean and helpful with all repair aspects. I found the customer attendance well done and courteous repair aspects. I found the customer attendance well done and courteous More

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I like this dealership because it is near my place. My advisor at the service department is awesome and client oriented as well as the other advisors if Ping Yang is off. The dealership itself is fast, My advisor at the service department is awesome and client oriented as well as the other advisors if Ping Yang is off. The dealership itself is fast, efficient, reliable, dependable when it comes to taking care my 2022 Toyota Venza Hybrid as well as to the other customers they help with as I noticed. More

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