"Kept her word & made it simple, fast, & easy!!!"
Jenn was personable, I spoke with her shortly over the phone & she beat Hardin Honda’s price and managed to get me a low down!
Other Employees Tagged:
Her finance manager was amazing too!
"Thank you alot "
I want to thank u alot for taking my 2015 accord and I got a 2019 accord very happy thank you JENN!! She hook it up got me a good ARP on my new 2019 honda accord sport
"Great car dealership! "
Very friendly and helpful. Was patient when I was indecisive. Worked out a wonderful deal. I would definitely recommend her to any future car buyer.
My lease was up for my old Honda, and I had no idea what was best moving forward but my salesperson was amazing,provided fast and friendly service. I couldn’t be anymore satisfied. Thank you so much. I love my new Honda.
"Jenn is the ONLY reason I will keep coming back! "
A very big thank you to Dan and Jenn. Dan was very helpful and showed me multiple models and years of the different cars because I am very indecisive. He was very knowledgeable of vehicles.
I was first directed to a salesman named Ray. With multiple awards on his desk, you would think Ray would be great. Wrong. He came off very black and white and not friendly AT ALL. He asked me what was my current car payment, what type of payment would I like and how much did I finance my current car for. After answering all his questions, he said "You need to look at a less expensive vehicle". When I called him on being rude, he then stated "well I'm just trying to make this quick for you." I told them that this is turning me off from purchasing and I would leave.
He then escorted me to Jenn's desk and rudely said "Apparently I said some that offended her so maybe you can help her".
I must say, Jenn Guzman deserves 1000000000 million stars. Her calm demeanor and empathy really turned around my entire experience. I went to her feeling not only anger and frustrated but also defeated. She calmly asked me questions and started working on my profile. Then asked me what is my budget. I told her I wasn't confident that things would work due to my first experience but she asked me to trust her. Not only was she able to get my appraised price matched to what I had from Car Max but she also got my $1 UNDER my ideal monthly payment. She went through everything slow and answered all my questions.
Usually buying a car is intimidating due to fast talkers and sales goals but Jenn was very personable and honest.
Even afterwards, I left my garage door open in my old car. I called Jenn and she met me back at the dealership after she was already off to help me retrieve it. Jenn is the ONLY REASON why I am happy to give my business to Norm Reeves and will be the ONLY SALES PERSON I deal with.
If you want your car buying experience to be calming and reassuring without all the fast talk and pressure, go to Jenn!
Thank you Jenn!!!
"ASK FOR JENN GUZMAN!!"
I went online to look for a specific Honda that I wanted; color and all. The minute I knew where it will be (in transit) I hopped on the phone and spoke to Jenn Guzman. From that moment she made it happen. Made sure on the day it arrived to the moment of signing, she made sure that I walked out with the vehicle. There were others there wanting that ONE and she fought for me to be the one to take it home. THANK YOU JENN. YOU MADE IT HAPPEN!! YOU ARE AWESOME!!
Other Employees Tagged:
"Fantastic car-buying experience"
I spent a week trying to get in touch with Honda dealerships via email, looking for the best quote on a new 2018 CR-V because I had a very limited amount of time to spend at a dealership. Most dealerships didn't seem all that interested in making a sale, and wouldn't answer simple questions when they did send a quote, like what fees their quote included. I didn't want to go in and discover I had to continue to haggle over a price I thought was agreed on. When Jenn contacted me from Norm Reeves, I asked for a quote before I came in, and she sent it promptly - it already listed the fees that were and weren't included, and when I called her, she answered even more of my questions without dodging or trying to get me to come in first. She stayed late to meet with me and show me the car, and the price she'd originally quoted me was the price I got the car for - no haggling, no pressure (and the best quote I'd received all week). She was straightforward, polite, and personable. This was the best car-buying experience I've had, hands down.
"Friendly, honest, and amazing experience!"
- Family of Ten
Jenn Guzman made our Odyssey purchase a happy, memorable one! She was upfront, direct, honest, and respectful. Thoroughly satisfied with the dealer’s reputable standing.
- Michael Castillo
Jenn helped me when I leased my car then a year later she helped me purchase my car I was satisfied with everything she helped me out with. She is great I would recommend anyone who goes to the Cerritos Honda dealership and ask for her so she can help you out you will be satisfied as well.
"Great friendly, efficient: Sale date 6/18/18"
Jenn was very helpful in helping me find the features I wanted and helping me choose a car. She was very easy to reach at anytime, even the weekends or off hours. She, along with the rest of employees at this location, was super friendly and overall provided me a great experience buying the car I wanted. I would definitely recommend her if you are looking for a new car to suit your needs. Great customer service, great price, and fast and efficient.... I was in an out very quickly while covering all the bases and with the test drive.