Jenna Clancy | Page 13

Even with an “as is” car there should be a minimum to fix everything to working order. There’s no way to find all the small problems before buying, that should be left on the dealership to explain all issues everything to working order. There’s no way to find all the small problems before buying, that should be left on the dealership to explain all issues they are not willing to fix before sale, left a sour taste in my mouth. Charged me for issues already known and told to them by me and they come back with basically nothing done and a bill for 1 hour worth of work for $160. Took forever for management to come talk to me while car was being put in service while I was possibly thinking the service will be free. After service was completed where I was told I have to pay for the labor for nothing done except 1 screw put in for 1 hour worth of work, management came and talked to me about something they could do, which was nothing in terms of labor cost. Really bad look from my side dealing with Morries 2x now, first time I bought another Audi from the Morries Ford I also got the run around and told lies to my face at the beginning just so I would be happy and get me out the door. A good example of good service is a place called Samaritan Tire Minnetonka, they only charge me for actual work done when you’re a returning customer. Had a weird sound and flapping noise under the previous car and they took it in, drove it around, lifted it up, and told me it was just a plastic piece that was flapping around and they tied it down, then gave me back my car free of charge and told me it was no big deal so they charged me nothing. Morrie’s is so bad in comparison. I will not be coming back and of course will be telling everyone of these stories years to come. More

by MICLIU Verified Customer Verified Customer

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Jenna is the BEST! She was able to keep me up to speed while the car was in the shop getting worked on. She was able to keep me up to speed while the car was in the shop getting worked on. More

by MCSHORT Verified Customer Verified Customer

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Dropped car off night before to avoid getting up early on day off. Was called 7:30 AM, to sell me addional services before they even looked at car. Air filter removed, declined new filter, was reinstalled day off. Was called 7:30 AM, to sell me addional services before they even looked at car. Air filter removed, declined new filter, was reinstalled upside down so debris wa blower into the fan motor, causing loud rattle when turn on, necessary to return on another day to have it cleaned out. When checking out person next to me was having service issues as well, service advisor didn't seem to listening to her. More

by krissod Verified Customer Verified Customer

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Always great service. Friendly staff. Love the new building. Very sleek. Very modern. A nice upgrade. Would love to buy my next car there. However I'm looking at a Genes Friendly staff. Love the new building. Very sleek. Very modern. A nice upgrade. Would love to buy my next car there. However I'm looking at a Genesis. More

by BEKAHJOHNSTON Verified Customer Verified Customer

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Very happy with the service and entire experience. Enjoyed my ride to work also. I feel good driving my car knowing it has been fully checked out. Thank you! Enjoyed my ride to work also. I feel good driving my car knowing it has been fully checked out. Thank you! More

by Imcorbin Verified Customer Verified Customer

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I had purchased car wash with my last visit. Vehicle was not washed at all. Vehicle was not washed at all. More

by ABDULAZIZ_UGAS Verified Customer Verified Customer

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Kind and knowledgable employees. Fast service. I would definitely use them again. Thank you ! Okay Fast service. I would definitely use them again. Thank you ! Okay More

by laursheats Verified Customer Verified Customer

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overall experience has been Wonderful I absolutely love the car. Have a great deal of Trust in the dealership and its people. love the car. Have a great deal of Trust in the dealership and its people. More

by CCRSMITHH Verified Customer Verified Customer

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Took care of several recalls on my vehicle and provided a clean loaner. Jena was very helpful and informative. clean loaner. Jena was very helpful and informative. More

by Skates15 Verified Customer Verified Customer

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Had the best service at Morris’s Honda. Excellent team to work with and happy to refer to others Excellent team to work with and happy to refer to others More

by RINIKAPULUPUDI Verified Customer Verified Customer

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