Jennifer Hall
Jennifer Hall at Sunset Ford
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Jennifer Hall | Page 2

Service Director

Sunset Ford

11700 Gravois Rd
St. Louis, MO 63127

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4.8
104 Reviews

I love being a team member here at Sunset Ford and you can find me running around the service department. I was born and raised in St. Clair and now live in High Ridge with my husband Jason and our children, Millie and Wyatt. Outside of the dealership I enjoy spending time outside. I like to fish, hunt, camp and spend time at Table Rock Lake.

Dealership Experience

9 yrs, 9 mos

4.8

104 Reviews

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104 Reviews of Jennifer Hall

March 01, 2023

Dealership Rating
Employee Rating

I have been going to this service center for five years and I always have a good experience More

by Brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hummell , Danny Schwartz

Mar 02, 2023

Sunset Ford responded

We appreciate the outstanding review and your repeat business. Working with you is always a pleasure, and we look forward to your next visit!

January 14, 2023

Dealership Rating
Employee Rating

The Heutel Team and staff doing outstanding job. Excellent service, professional, thorough with great communication lines. Jen and Justin continue to excel with Brett doing a great job! More

by VGILLIAM02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Heutel , Brett Mathis

Jan 16, 2023

Sunset Ford responded

Thank you so much for the outstanding review and your kind words! We appreciate your business and look forward to your next visit!

January 11, 2023

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Employee Rating

My experience with the service department at Sunset Ford was very good very satisfied Jennifer and Brett were extremely helpful and took care of me More

by fmeyer18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis

Jan 12, 2023

Sunset Ford responded

Thank you so much for the outstanding review! Our team truly appreciated the chance to work with you, and we will see you next time!

December 26, 2022

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I brought my vehicle in for a simple test and the outcome was very positive I’d recommend Sunset Ford to anyone who needs service work even in times when they are short staffed they do good work. More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 27, 2022

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team truly enjoyed working with you, and we wish you all the best. We are here for any future needs!

December 10, 2022

Dealership Rating
Employee Rating

Repair took almost 3 months. Upon return ALL 4 tires lugs were a full 2 turns loose- and ONE lug was completely off. A safety issue that could have resulted in a fatal accident. More

by Evelyn.roehr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Justin Heutel

Dec 13, 2022

Sunset Ford responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss your situation further, you are welcome to reach out to me. - Justin Heutel, Fixed Operations Manager. 314-467-1120 or jtheutel@sunsetford.com

Dec 19, 2022

Sunset Ford responded

Hi Evelyn. Thank you for reaching out. I wanted to apologize as I was under the impression that Jim did not want to meet with Justin since the deductible for the body repairs at the other facility were not refundable. I'm so very sorry for your experience and I do want you to know that I take all feedback from our guests very seriously and while I did not have the opportunity to inspect and/or correct your concerns, they are not taken lightly. Should something change in the future, Jim has my direct information, but you may also reach out at any time. Jenn Hall, Service Director

Dec 19, 2022

Evelyn.roehr responded

Final point: The vehicle was brought in for a wheel replacement - due to lug nut failure. The vehicle was given back to us with ALL 4 wheels 2 turns loose, and one lug nut laying in the housing. Thats the unacceptable component, that is a large safety risk. To me, it seemed like that was not addressed, or understood. stating, " gee, I'm sorry" doesn't match the magnitude of the error. Justin is a business owner. He should have picked up the phone and spoken to Jim. A little late now. Ive already shared the story with 5 people. Evelyn.

November 04, 2022

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Jenn and Neil are the reasons why I choose to continue coming back to sunset ford. These two are hands down the backbone to keeping this operation going strong! More

by astratma91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Sunset Ford responded

Thank you so much for the outstanding review! Our team enjoyed working with you, and we appreciated the chance to earn your business. See you next time!

October 11, 2022

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Employee Rating

Great customer service with salesmen that actually want to sell you a vehicle and help through the process! Hard to go to other dealer ships when sunset is so pro customer More

by BrockBarnett
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Lombard , Blake Balkenbush

Oct 11, 2022

Sunset Ford responded

Thank you for taking the time to share your experience with us! We wish you many happy, safe miles and hope you enjoy your vehicle for years to come. Come back and see us!

October 09, 2022

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Neal is a wonderful technician. He provides fast service and is very detail oriented. Highly recommend More

by Ashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Antonio Bernal

Oct 10, 2022

Sunset Ford responded

Thank you so much for the kind words and recommendation! Our team enjoyed working with you, and we will see you next time!

September 22, 2022

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Employee Rating

I had to find a new dealer to take my car to and after calling a few and talking with Brett I felt good taking my car here. I was in the loop the whole time and when an issue came up (not Bretts fault lol More

by Mrswoensdregt@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brett Mathis

Sep 23, 2022

Sunset Ford responded

Thank you so much for taking the time to share this with us! We are so happy to hear that our team took great care of you, and we appreciate the chance to earn your business. Our team is here for any future needs, come back and see us!

August 03, 2022

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Employee Rating

Jennifer Hall, Danielle Jansen, and the rest of the team are amazing at what they do! More

by Nick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Danielle Jansen

Aug 04, 2022

Sunset Ford responded

Thank you for the outstanding review and rating! Our team truly enjoyed working with you, and we hope to see you again!

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