Jennifer Hess
Jennifer Hess at Germain Honda of Dublin

Jennifer Hess | Page 7

Service Advisor

Germain Honda of Dublin

6715 Sawmill Rd
Dublin, OH 43017

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110 Reviews

My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!

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110 Reviews

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110 Reviews of Jennifer Hess

September 01, 2020

Dealership Rating
Employee Rating

Thank you to Jennifer Hess my service advisor for everything you do ! Jennifer is always looking out for the customer needs and satisfaction of the company’s service! More

by Linda A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2020

Germain Honda of Dublin responded

Linda, Thank you for leaving Jennifer this excellent review! We are pleased to know that she always takes exceptional care of you and your automotive needs! Your safety and satisfaction are our utmost priorities, and we look forward to continuing to provide you and your vehicle with our best care in the future! We wish you the safest of travels until we meet again! Regards, Craig Ferguson - General Manager

August 27, 2020

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Employee Rating

Service was excellent! I wouldn’t want to work with anyone other than Amy Pickens, she kicks xxx and takes names!! Thanks Amy for the great work! More

by Rat tail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kennedy, Amy Pickens , Troy Almanson

Aug 29, 2020

Germain Honda of Dublin responded

Thank you for leaving Amy this excellent review! It is wonderful to know that she has your confidence! We wish you the safest of travels and ask that you do not hesitate to let us know how she and the team may serve you again! Regards, Craig Ferguson - General Manager

August 18, 2020

Dealership Rating
Employee Rating

Went in for oil changeWent in for oil change and tire Went in for oil change Went in for oil change and tire rotation. No wait. Great service fast. Good value friendly staff Highly recommend Gr More

by Gbrose27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Kennedy , Troy Almanson

Aug 19, 2020

Germain Honda of Dublin responded

Thanks for the 5-star rating, Gbrose! We're glad it was a quick, hassle-free service visit for you, and we appreciate your recommendation. We hope to work with you again in the future. Regards, Craig Ferguson - General Manager

July 23, 2020

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Employee Rating

Great service. Jenn is amazing. Calls with updates. Keeps me in loop with issues before taking care of them. Good people. Like doing business with them. More

by SD
Recommend Dealer
Yes

Other Employees Tagged: Derek Barnes

Jul 27, 2020

Germain Honda of Dublin responded

Thanks SD! We're glad that Jenn was so helpful and informative, and kept you updated on your vehicle's status. We appreciate your business and look forward to working with you again in the future. Regards, Craig Ferguson - General Manager

July 21, 2020

Dealership Rating
Employee Rating

Always get such great service at this location. Jenn was very kind and helpful and took the time to explain everything to me! I appreciate the hard work of this dealership. More

by courtneymarie772
Recommend Dealer
Yes
Jul 22, 2020

Germain Honda of Dublin responded

Courtney, Thank you so much for your excellent review! It is our pleasure to serve you in any way possible, and we are overjoyed that our efforts always meet your satisfaction. Providing top-quality service is so important to us, and we will be sure to offer you nothing less in the future!

March 03, 2019

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Employee Rating

Quick, professional and friendly. Jenn is always friendly and professional. I like that she’s honest, quick and treats me like family. It makes me trust her and the company. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 05, 2019

Germain Honda of Dublin responded

Your business and trust in Jheni are greatly appreciated Jheni is dedicated to providing our guests with the quality experience they deserve. Best Regards, Craig Ferguson General Manager

February 27, 2019

Dealership Rating
Employee Rating

Emmisuon light coming out. Jenn is always very helpful. Solves every problem I had with all the civics I have owned.She gets the job done!.i only deal with jenn More

by Mare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Shook , Bri Gingrich, Dan Green, Junice Price, Ralph Udonkuku

Feb 27, 2019

Germain Honda of Dublin responded

Thank you for sharing Jenn's commitment to customer satisfaction. We are thrilled to know you enjoy working with her. Best Regards, Craig Ferguson General Manager

February 23, 2019

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Employee Rating

Fast and efficient They got me in without an appointment. They finished quickly so I could get to a birthday party with time to spare. Thanks for great service! More

by Julsun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: K. Duckwitz

Feb 25, 2019

Germain Honda of Dublin responded

We appreciate your business and are happy to know we were able to accommodate your schedule. See you next time. Best Regards, Craig Ferguson General Manager

February 21, 2019

Dealership Rating
Employee Rating

Amazing service! Everyone at Honda is always so attentive and helpful! I will not go anywhere else to get service done on my car! And I am happy to recommend this grou More

by carsonie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Troy Almanson, Gina Lewis, Eddie Sorrell, Misty White

Feb 25, 2019

Germain Honda of Dublin responded

There is no greater compliment than a referral and we thank you for yours. Your continued business means so much to all of us. See you next visit. Best Regards, Craig Ferguson General Manager

February 21, 2019

Dealership Rating
Employee Rating

Fantastic service! I had my 2018 civic ‘s oil changed, tire rotation, and checking tire pressures. Everyone was super friendly and I didn’t have to wait very long. Great More

by RachelJordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 25, 2019

Germain Honda of Dublin responded

Thank you for allowing our team to provide you with a quality service visit. Best Regards, Craig Ferguson General Manager

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