Jennifer Hess | Page 6

Big thanks to the team at Germain Honda, including Cole Smith, my service representative. Very good at communicating and letting me know how the car repair was progressing. Cole smith also let me know some Smith, my service representative. Very good at communicating and letting me know how the car repair was progressing. Cole smith also let me know some issues that needed addressed and I agreed on a small repair as well. All in all a good, quick experience. More

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Jen Hess was amazing. She took care of us when we brought our car in for service. Super friendly and sweet! Great service! She took care of us when we brought our car in for service. Super friendly and sweet! Great service! More

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I want to thank Jenn Hess and the entire service team at Germain Honda for the wonderful work they’ve put into the best car I’ve ever owned - a 2005 Honda Accord V6 with over 263,000 miles. I trust everyone Germain Honda for the wonderful work they’ve put into the best car I’ve ever owned - a 2005 Honda Accord V6 with over 263,000 miles. I trust everyone at Germain with any advice they give me because regular maintenance on this great automobile proves itself. Jenn is honest, straight-forward and takes great interest in my desire to keep my car running so well for the entire time I’ve owned it. I will never hesitate to recommend the service team at Germain Honda to anyone who is in search of capable and experienced automobile technicians. Here’s to many more years and miles of happy ownership of my prized four-wheel possession! Thank you, Germain Honda! More

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I bought my 2017 HRV from Germain Honda of Dublin. This is my second vehicle purchased there and it has always been a good experience. This is my second vehicle purchased there and it has always been a good experience. More

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Jenn Hess was the person that assisted me…she stayed in contact during the service of my vehicle and made the process stress free and comfortable.. it was done in a timely manner and explained to me thorou contact during the service of my vehicle and made the process stress free and comfortable.. it was done in a timely manner and explained to me thoroughly.. I appreciate the way I was treated and the care that was given to my car More

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I am very happy with my service at Germain. Jen Hess has been especially helpful. Jen Hess has been especially helpful. More

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Jenn Hess was very professional and very friendly during the process of getting my problem resolved. the process of getting my problem resolved. More

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I took my Honda in for service and they didn't fix the problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I wa problem as it continues to stall out. They had my car for three days because my Service Advisor never contacted me by text as arranged. Finally, I was able to reach her by phone on the third day. I had a great deal of difficulty reaching her as she didn't seem to return texts or phone messages. The service invoice I received when I checked out had misinformation in it for unknown reasons and the way it was written, the technician may have thought he was to find or fix a different problem. The problem I took it in for was not fixed. It seemed they neither let the car idle nor did any test drive, as the problem is is obvious! More

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Jen Hess is very professional and a pleasure to work with. Thanks for the service. with. Thanks for the service. More

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Completed my service in a timely fashion. Great customer service with Jen Hess. Thank you! Great customer service with Jen Hess. Thank you! More

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