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Jennifer Hess
110 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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110 Reviews of Jennifer Hess
January 28, 2021
There's another Honda dealership which is very close to where I live, so naturally I was getting my service done there. But it got to where I couldn't even get through on the phone to *ask* about making an where I live, so naturally I was getting my service done there. But it got to where I couldn't even get through on the phone to *ask* about making an appointment! I decided to check with Germain, even though it's further away, and they were SO helpful! It turned out to be a great experience, and I've continued going back ~ I don't even try to call the other dealership. German is my repair shop of choice! They're all so cheerful and friendly, and willing to take all the time I need to understand their explanations of the work my car needs. This last time, I had trouble entering the phone number Jenn Hess would be using to call me with updates (I wanted to recognize her calls), and she was so patient in repeating the number to me until I got it right. Jenn ~ and others in the past ~ did not pressure me at all on agreeing to the work to be done. She did emphasize why it was so important in a very clear explanation, and because I trust all of the staff at Germain, of course I agreed to it-- I know it was a wise decision. Can't recommend Germain highly enough! Hope I'll have the opportunity to deal with Jenn again, too. More
by Satisfied Customer
January 15, 2021
Jennifer Hess always does a fantastic job of making sure my vehicle concerns are taken care of, and does a thorough job of going over my vehicle diagnostics and letting me know what's going on with my car, my vehicle concerns are taken care of, and does a thorough job of going over my vehicle diagnostics and letting me know what's going on with my car, without ever making me feel pressured to purchase services for my vehicle that may not be needed. More
by mike_waclo
December 26, 2020
Our service advisor Jenn Hess was very friendly, courteous, and knowledgeable and provided us with excellent customer service. She advised, she would call when finished and did so. Also, our work w courteous, and knowledgeable and provided us with excellent customer service. She advised, she would call when finished and did so. Also, our work was finished earlier than expected. More
by Richard Apicella
November 26, 2020
The Germain staff (especially Joe Lackey) always takes great care of me. Shout out to the Citrin employees (Collin) for being kind when greeting me and giving me proper instructions! great care of me. Shout out to the Citrin employees (Collin) for being kind when greeting me and giving me proper instructions! More
by gbhtiger
Other Employees Tagged: Joseph Lackey
November 21, 2020
Due to COVID-19 and our age, the service department picked up and returned our car to us , keeping us safe. The customer service in the service department provided by all the people I spoke with was picked up and returned our car to us , keeping us safe. The customer service in the service department provided by all the people I spoke with was fabulous!!! Thank you More
by gfreisner
Other Employees Tagged: Kevin Withers, Deborah Mayse, Ryan Kennedy, Amy Pickens , Joseph Lackey, Gina Lewis, Melissa Lucas, Chris Robinson
October 28, 2020
Jenn Hess was spectacular in taking care of our service needs. She contacted me during each step of the maintenance process. She is the most professional and courteous person. needs. She contacted me during each step of the maintenance process. She is the most professional and courteous person. More
by chrisbare16
October 26, 2020
Jenn Hess was a terrific service representative. She represents Germain Honda very professionally, and with a nice personal touch. She probably deserves a promotion, but I hope she stays at this locatio represents Germain Honda very professionally, and with a nice personal touch. She probably deserves a promotion, but I hope she stays at this location. More
by Andy
October 21, 2020
Brought Pilot in for recall so decided to have first oil change and tire rotation . Cost $80. That’s twice what I could have had it done here. We live an hour away. We took extended warranty when we purc change and tire rotation . Cost $80. That’s twice what I could have had it done here. We live an hour away. We took extended warranty when we purchased so I wanted no one servicing but you. More
by Maryjo.looney
October 10, 2020
Excellent and fast service. Friendly staff. Easy pick up and drop services. Special thanks to Ryan Kennedy. Will be back for any required service needs. and drop services. Special thanks to Ryan Kennedy. Will be back for any required service needs. More
by itssabari
Other Employees Tagged: Ryan Kennedy
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