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Jennifer Hess
119 Reviews
My name is Jennifer Hess, I’m a Service Advisor here at Germain Honda of Dublin. I’m happy to have joined the Germain team in May of 2015. Prior to working in the automotive industry I supervised over dietary aides and dealt with family members directly. This helped me develop skills that I need to better assist our guest to help provide a quality experience. As long as our guest are happy, I’m happy. Born and raised in Columbus, OH I find that there are many things to do here and places to visit. We are lucky to have the Columbus Zoo not to mention several malls. After graduating from Westerville South HS I graduated from Fortis College. My two-year-old son is my world! My favorite thing is being a mommy! If I am not at work, I'm usually at the nearest park or ice cream spot with my son, Brennan. I love the ocean and warm weather. Making people happy is what I love to do! Putting my customer's needs first is a top priority to me. Come see me! I love meeting new people!
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119 Reviews of Jennifer Hess
February 26, 2023
I rely on Germain’s Service. I couldn’t be without it. Service rep, Jen Hess,, is excellent, and always on top of things. Pleasant and respectful, and most of all helpful to me I couldn’t be without it. Service rep, Jen Hess,, is excellent, and always on top of things. Pleasant and respectful, and most of all helpful to me as I know very little about cars. Jen keeps my car in tiptop shape and I am very thankful to be able to call and work with her. And importantly, great Technicians. More
by Jebryant
April 02, 2021
Jenn Hess was wonderful to work with in service, She noticed a front headlight out, and installed it quickly at minimum cost. Greatest service and highly recommend! noticed a front headlight out, and installed it quickly at minimum cost. Greatest service and highly recommend! More
by Pam
April 02, 2021
Service visit with Jenn Hess was perfect as always. I have a new ridgeline from Germain and she has always provided superior service for me as long as she has been there. have a new ridgeline from Germain and she has always provided superior service for me as long as she has been there. More
by peterfurpar4
Other Employees Tagged: Kirti Vansadia, Winslow Johnson
March 18, 2021
This Honda dealership has always been very forthocoming and helpful with the services they provide when I am there. Service agent Kevin Withers is always very helpful and considerate of my vehicle. and helpful with the services they provide when I am there. Service agent Kevin Withers is always very helpful and considerate of my vehicle. More
by R.Prine
Other Employees Tagged: Kevin Withers
March 11, 2021
Germaine is the absolute best for service. Jenn Hess is fantastic and always exceeds our expectations. We have 5 Honda vehicles in our family, and we don't service them anywhere else. fantastic and always exceeds our expectations. We have 5 Honda vehicles in our family, and we don't service them anywhere else. More
by chrisbare16
March 11, 2021
Love this location, everyone so helpful! My favorite is Love this location, everyone so helpful! My favorite is Jennifer she works at the service part but she amazing! Quick and helpful I appreciate her Love this location, everyone so helpful! My favorite is Jennifer she works at the service part but she amazing! Quick and helpful I appreciate her so much wouldn't want anybody else! More
by Noel smith
February 12, 2021
Service Advisor 2259 Jen Hess was very helpful and was able to answer my questions. She even noticed that I had a heat shield hanging. I was completely unaware of that when I took the car in. able to answer my questions. She even noticed that I had a heat shield hanging. I was completely unaware of that when I took the car in. More
by blueknight1st
February 04, 2021
Ryan Kennedy is a great guy to work with. Whatever service you need he is the man. Highly suggest working with him. Thanks Ryan Kennedy service you need he is the man. Highly suggest working with him. Thanks Ryan Kennedy More
by Joeandwesley
Other Employees Tagged: Kevin Withers, Deborah Mayse, Ryan Kennedy, Amy Pickens , Joseph Lackey, Gina Lewis, Melissa Lucas
January 28, 2021
There's another Honda dealership which is very close to where I live, so naturally I was getting my service done there. But it got to where I couldn't even get through on the phone to *ask* about making an where I live, so naturally I was getting my service done there. But it got to where I couldn't even get through on the phone to *ask* about making an appointment! I decided to check with Germain, even though it's further away, and they were SO helpful! It turned out to be a great experience, and I've continued going back ~ I don't even try to call the other dealership. German is my repair shop of choice! They're all so cheerful and friendly, and willing to take all the time I need to understand their explanations of the work my car needs. This last time, I had trouble entering the phone number Jenn Hess would be using to call me with updates (I wanted to recognize her calls), and she was so patient in repeating the number to me until I got it right. Jenn ~ and others in the past ~ did not pressure me at all on agreeing to the work to be done. She did emphasize why it was so important in a very clear explanation, and because I trust all of the staff at Germain, of course I agreed to it-- I know it was a wise decision. Can't recommend Germain highly enough! Hope I'll have the opportunity to deal with Jenn again, too. More
by Satisfied Customer
