Jennifer Kessler | Page 10

Accommodating I ask Jim to reduce the time I had to spend at the dealership. He did that. Jim had to dealer trade for the car I wanted. I needed the car on Friday n I ask Jim to reduce the time I had to spend at the dealership. He did that. Jim had to dealer trade for the car I wanted. I needed the car on Friday night for a trip I had scheduled for Saturday morning. He made it happen. I wanted a couple of accessories that were not in stock. Jim got them ordered called me when they came in, set up the service appointment and schedule me for a loaner vehicle for the time I requested. I'm impressed. It's hard to find customer service like that. More

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Extraordinary Experience From first contact with the dealership GM, all the way through to vehicle purchase, delivery and pickup, the experience was the most pleasant, profess From first contact with the dealership GM, all the way through to vehicle purchase, delivery and pickup, the experience was the most pleasant, professional, attentive and thorough I have ever had. Specifically, Ms. Kessler, Ms. Lewallen and Mr. Wilhite presented the truest expression of "team concept" when it came to handling my initial query, all the way through to purchase. This is the second Subaru purchased through Subaru of Gwinnett, and I am quite certain it will not be the last. I would be happy to go into greater detail about the overall OUTSTANDING experience via email or by calling me at 973 271 8815. JOB WELL DONE, Ms. Kessler and Team. Keep doing what you are doing! :-) Joe Donohue April 3, 2017 More

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I absolutely love this dealership! They are the best! I went on Friday to get my oil changed on my forester and left many hours later with a new outback!! I LOVE it!! Elizabeth Puckett is very patient, ki I went on Friday to get my oil changed on my forester and left many hours later with a new outback!! I LOVE it!! Elizabeth Puckett is very patient, kind, knowledgeable, and she genuinely cares about her customers! It was a great experience all the way around! I have never had a bad experience at this dealership from sales to service they are all amazing! Thank you all! More

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An absolutely bizarre experience I noticed that this dealership had the specific model and package that I was looking for, so I made the haul up to their showroom to check everything I noticed that this dealership had the specific model and package that I was looking for, so I made the haul up to their showroom to check everything out and hopefully close in the near future. When I got there, they told me that they wouldn't even consider letting me in the car to test drive it until I agreed to buy it from them and settled on terms. A waste of time and the epitome of a slimy, shady car dealership. If they treat you like that while you're trying to give them money, how do they treat people after the sale? More

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Great Experience We did our homework online. Trina took us for a test ride. The whole sales process went smoothly and quickly. By mid afternoon we were in our new For We did our homework online. Trina took us for a test ride. The whole sales process went smoothly and quickly. By mid afternoon we were in our new Forester. We had not purchased a car in ten years. She made it easy for us. Everyone at the dealership was friendly and efficient, Thanks Subaru of Gwinnett! More

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I did some internet research at Subaru of Gwinnett's website and a response from Jennifer was received. Further searching at their wbsite allowed me to select a n Outback Premium model for further stud website and a response from Jennifer was received. Further searching at their wbsite allowed me to select a n Outback Premium model for further study. After getting all the details I was offered an eprice from Alessa. Edmonds.com indicated it was close to what people were paying. Gary Sykes stepped up on the internet to arrange a test drive and offered drive out pricing over the internet as well as warranty options and financing. When my wife and I arrived for the test drive the Outback was parked out front ready to go and Trina pleasantly greeted us. After the test drive we spoke with Trina and made the purchase. From initial internet contact to test drive, to financing everything was professional and pleasant. What is more, Trina took the time to make my I phone hook up to the bluetooth system in the Outback. I cannot speak to the service department because the Outback but I imagine it is top notch. Thanks, Ron and Leticia February 2014 More

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I cannot say enough about my experience with Subaru of Gwinnett. Lance Willhite made new car shopping a pleasure when I expected to be a nightmare. Friendly, informative and knowledgeable. He followed Gwinnett. Lance Willhite made new car shopping a pleasure when I expected to be a nightmare. Friendly, informative and knowledgeable. He followed up on everything I requested timely and accurately. He had the cars heated up and ready for me to test drive during my lunch hour each time respecting my limited time and providing excellent customer service. The sales price negotiation with Jennifer and Lance was fair, quick and I never felt pressured. I would recommend anyone interested in buying a Subaru or any car to buy one from Lance and from Subaru of Gwinnett. More

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I worked with this dealership via email. Jennifer was very helpful and laid all the numbers out clearly. Since the car I had been working a deal on had sold the day before I was coming in, Jennifer was a very helpful and laid all the numbers out clearly. Since the car I had been working a deal on had sold the day before I was coming in, Jennifer was able to get the same car with a few extras on it (that I wasn't charged for) ready to go for my visit the next day. When I got to the dealership, the car I was looking at was all ready to go and parked up front. Trina Mack helped with with all my questions about the car. The paperwork was smooth and fast and everyone including the finance guy was super nice. When everything was complete, Trina came out and helped me figure out my new car and even set up my Bluetooth. Even when the sale was complete, I still had questions regarding registration and my trade in loan they paid off. Trina was always quick to respond to my emails even when they were outside of normal business hours. My experience at Subaru of Gwinnett was great. They made everything fast and easy and you can tell that they work hard to make their customers happy. I would definitely recommend this dealership. More

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Not your typical car buying experience. No pressure, no haggling, no doubt. This was not only the absolute best car buying experience I have ever had (And I have many close friends that own dealerships wh haggling, no doubt. This was not only the absolute best car buying experience I have ever had (And I have many close friends that own dealerships whom I have bought cars from), but probably the best consumer experience I have had buying anything . . . ever. They did what I asked. They did what they said they would do. Marvelous! Love the staff. Love the dealership. Love the Subaru CrossTrek. Subaru Gwinnett - you're doing it right! Keep it up! More

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Coming into the dealership, I had aims in looking at a Impreza WRX. The employees within the dealership were super friendly and very patient to work with. The employees I worked with were very thorough in Impreza WRX. The employees within the dealership were super friendly and very patient to work with. The employees I worked with were very thorough in explaining the details regarding the sale and provided me with options that worked in my case. More

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