Jennifer Kessler | Page 11

My girlfriend wanted a new Subaru XV so I searched TN, KY, GA and AL (we're in Nashville) to find the color and options she wanted. After contacting multiple dealers that had the car she wanted, we ended KY, GA and AL (we're in Nashville) to find the color and options she wanted. After contacting multiple dealers that had the car she wanted, we ended up making the purchase from Subaru of Gwinnett as we got the price we wanted and they were the most responsive and easiet to deal with. The deal was made over the phone/text/email and was very straight-forward, none of the typical back and forth or "come to the lot and we'll see what we can do" or surprise fees. We negotiated the deal with Jennifer, Gary took care of us when we arrive to pick up the car (reviewed the owners manual, explained the car's features and pair our phone), and Mike got us a great financing deal (we came in with financing arranged but he saved us enough with one of his lenders to almost cover teh cost of an extended warranty). The entire team was courteous, professional, and friendly - great experience! We would DEFINATELY recommend Subaru of Gwinnett and we would be back to service the XV there if we lived in Atlanta. More

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We would like to say that everyone in new car sales stepped up to correct all concerns my wife and I had during our vehicle purchase. We are pleased to see the core values Subaru of Gwinnett has stood stepped up to correct all concerns my wife and I had during our vehicle purchase. We are pleased to see the core values Subaru of Gwinnett has stood by are still important to the new car staff and their dedication to customer retention is still as strong as it ever was. We would like to especially thank Jennifer who went above and beyond, working on her day off, to help us close the deal we wanted. Subaru of Gwinnett will always be our place for new vehicle purchases. More

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My beloved 2000 Forester was recently totaled in a hit and run. When I contacted Gwinnett Subaru about my need for a new vehicle Swindia became my go-to gal. She calmed my nerves about the loss of my car and run. When I contacted Gwinnett Subaru about my need for a new vehicle Swindia became my go-to gal. She calmed my nerves about the loss of my car and made the entire process incredibly stress free. She was patient with my indecision about which model and even worked up price specs for 3 different models. I was in a brand new Outback within a week of my accident and I am in love with my new car. Swindia and Jennifer worked hard to find me a financial package that was workable for myself and my partner. I live 20 miles from Gwinnett Subaru and chose them for their service department. SO GLAD I decided to visit sales department as well. More

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Swindia was amazing! In one day we were able to test drive,make a deal,sign the papers, and drive off in a fabulous Subaru Forester! drive,make a deal,sign the papers, and drive off in a fabulous Subaru Forester! More

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I worked primarily with Swindia Matos and from start to finish, from the process of getting a quote to completeing the purchase, this was the most painless car buying experience I've ever had. My purchase finish, from the process of getting a quote to completeing the purchase, this was the most painless car buying experience I've ever had. My purchase was handled primarily over the internet until it came time to finalize everything. Swindia was quick to reply to any questions I had and was nothing but professional and kind throughout the entire process. I also briefly worked with Jennifer Kessler for some of the final paperwork and she was just as pleasant. I drove 150 miles to get to the dealership and would gladly do it again on my next Subaru. I would also highly recommend them to anyone else looking to buy a Subaru at a great price. More

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My husband and I had a great experience buying my new 2013 Subaru Impreza. The process was surprisingly quick and easy--we loved the car, had a great test drive, and bought it and drove it away that day 2013 Subaru Impreza. The process was surprisingly quick and easy--we loved the car, had a great test drive, and bought it and drove it away that day! More

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We would like to say thank you to Gary Sikes, Jennifer Hamilton, and Jill Thurston for continuing to offer a rewarding experience at Subaru of Gwinnett (SOG). Yesterday, we purchased our third Subaru fro Hamilton, and Jill Thurston for continuing to offer a rewarding experience at Subaru of Gwinnett (SOG). Yesterday, we purchased our third Subaru from SOG, and needless to say, we are very excited about our purchase. Each time, Gary and Jennifer have helped us with our purchases. The process has always been hassle free, and we have always received a friendly reception. We have dealt with Gary and Jennifer so much, that it was so easy to handle the preliminaries on the telephone for this purchase before traveling the distance to SOG. We live in Columbus, GA, which ia about 1 hour and 45 minutes away from SOG. We have continued to use SOG for the scheduled service of our past vehicles. Why do we drive so far? Well, the local Subaru dealer has not offered a very courteous experience. Metro Atlanta is not that far away. We travel there so much for leisure, which makes sense for us to schedule our SOG service visits when we are in the area. As a result of our continuous great experience at SOG, we will continue to drive the distance to care for our vehicle. Jill Thurston was not present yesterday during our third purchase, but we have relied on her in the past, and we will continue to rely on her for service related issues. The drive home yesterday was wonderful! Our 2012 Subaru Legacy 2.5i Limited rode smoothly, and we constantly noticed people looking at our new vehicle as they passed us on the expressway. As an avid Subaru owners, this new vehicle and its options surpassed our expectations. We are very happy with our experience at SOG. Also, we are excited about our new purchase. More

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I would recommend this dealership to anyone looking for a new car. In dealing with other dealerships, even ones that give good service, I have always had to have my guard up against being charged too much. H new car. In dealing with other dealerships, even ones that give good service, I have always had to have my guard up against being charged too much. However, at Subaru of Gwinnett both Jennifer and Lance were on *my* team to help me into a new car. My husband and I had a relaxed buying experience...from getting a good amount for my trade to negotiating a reasonable price and finding good financing. More

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For some time, our family has been in the market for a safe, fuel-efficient, affordable SUV, and after reading numerous reviews, we were attracted to both the Toyota Highlander and the Subaru Outback. We safe, fuel-efficient, affordable SUV, and after reading numerous reviews, we were attracted to both the Toyota Highlander and the Subaru Outback. We had a terrific experience with a Toyota dealership and salesperson, so we were fairly certain that we’d go with the Highlander. But we decided to go to a Subaru dealership and check out the Outback before making our decision. At this first dealership, we learned a fair amount about the car and we liked it after driving it; however, the overall experience at that dealership, was nightmarish, or at best bizarre. The salesman started pressuring us only minutes after we’d driven a car. In discussing money and payment options, we felt that he was attempting to psychologically corner us. In a surreal scene straight out of comic books, we sat through a lengthy game of switcheroo from salesman to manager. By the end of the good cop/bad cop session, we were exhausted and incredulous at the way we'd been treated. When we left that first Subaru dealership, we started doubting whether we even wanted a Subaru! But we renewed our determination and decided to email several other dealerships in the Atlanta area, just to see what kind of response we’d get. From the beginning, one dealership, Subaru of Gwinnett, got our attention. The salesman who responded to our list of questions answered each one with directness and politeness—and with absolutely no pressure. We asked more questions. We got more straightforward, considerate answers. So we contacted the salesman, Gary Sikes, and had a good talk with him. We decided to go in for a visit and, again, Gary treated us well. He listened to everything we said and understood that we were exploring options. He made us feel comfortable about taking our time, answered every question we had, and explained various technical features of the car in clear layman’s terms. After learning about prices, we took a short break, went to lunch so we could discuss what we’d learned from Gary, and returned that afternoon to buy the Outback. Again, Gary took us through the paperwork with ease, introduced us to the great manager, Jennifer, and we had a completely pleasant experience . Now that we’re new Subaru owners, we’re like kids wanting to drive our beautiful car! Largely because of Gary Sikes’s great listening and his respectful, low-key, direct manner of talking about the cars he sells, we became comfortable and convinced we were making the best decision to go with a Subaru from Subaru of Gwinnett. We’re deeply grateful to Gary and will recommend him and Subaru of Gwinnett to our friends. More

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My experience with Subaru of Gwinnett was exceptional. Lance was incredibly helpful and made custom ordering my Forester XT Touring smooth and easy. Although there was a glitch in the ordering process wh Lance was incredibly helpful and made custom ordering my Forester XT Touring smooth and easy. Although there was a glitch in the ordering process when Subaru of America missed the promised delivery window by several weeks, Lance, Jennifer and SOG stepped up on my behalf to make everything right. The extra weeks of waiting were worth it - and I absolutely love my Forester! I would highly recommend buying your next vehicle from Subaru of Gwinnett! Thank you again Lance and Jennifer! More

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