Jennifer Kessler | Page 9

New car Our experience was wonderful. We are new to the area and we felt comfortable with Gwinnett Subaru and definitely would recommend this dealership We Our experience was wonderful. We are new to the area and we felt comfortable with Gwinnett Subaru and definitely would recommend this dealership We Love our Outback More

by lorivalentine Verified Customer Verified Customer

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Awesome place very personable This dealer is great. You feel right at home when you pull in and enter the premises. Everyone treats you as VIP. Love coming here for a few years now This dealer is great. You feel right at home when you pull in and enter the premises. Everyone treats you as VIP. Love coming here for a few years now. On my 3rd Outback. More

by SCIZZORHAND Verified Customer Verified Customer

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Friendly, courteous, patient The salesman was very helpful, patient inn answering myriad of questions, helpful and friendly. Went to extra length to answer questions, and the mana The salesman was very helpful, patient inn answering myriad of questions, helpful and friendly. Went to extra length to answer questions, and the manager helped with answering questions about seating for babies and small children. More

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They made car shopping & buying fun! I can't begin to tell you how much I appreciate the team at Subaru of Gwinnett during my first Subaru purchase. It was easy, fun, and stress-free. How I can't begin to tell you how much I appreciate the team at Subaru of Gwinnett during my first Subaru purchase. It was easy, fun, and stress-free. How many times can you say that's happened to you while car shopping? Thank you guys! I'm telling my friends! More

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Worst experience ever. Horrible dealership. Sales manager is rude and abusive. Must be related to the owner because anyone else would be fired. Save your time and go anywhe Horrible dealership. Sales manager is rude and abusive. Must be related to the owner because anyone else would be fired. Save your time and go anywhere else. Customer service is non existent. More

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Amazing Dealership Ever aspect of the buying experience was great! The service staff is also the best! I have owned 7 seven Subaru's and most of them I have purchased at Ever aspect of the buying experience was great! The service staff is also the best! I have owned 7 seven Subaru's and most of them I have purchased at Subaru of Gwinnett and I already have ordered my 8th. More

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minimal hassle. Nelson was helpful, informative, and not pushy. He and Jennifer responded promptly to my email and getting to yes was easy. Only complication was un Nelson was helpful, informative, and not pushy. He and Jennifer responded promptly to my email and getting to yes was easy. Only complication was unexpected customer taking delilvery at the time I was scheduled. More

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Second Experience Just as Good - if not Better - than First Delighted to report on a second, outstanding encounter with Subaru of Gwinnett. Had a truck that was being woefully underutilized. Envisioned switch Delighted to report on a second, outstanding encounter with Subaru of Gwinnett. Had a truck that was being woefully underutilized. Envisioned switching down to the SUV level. My first notion was to see if Jennifer, Sebastian and Lance would be interested in exploring the possibility. Not only were they interested, but within 24 hours we solidified a deal to get me into a 2017 Forester. As with the Outback experience, the approach, attitude, professionalism and overall "working together" atmosphere made the transition as seamless as possible. Just when I thought these folks could not outdo themselves...they most certainly did. I could have opted for an SUV from a galaxy of non-Subaru dealers but the performance of the Outback, blended with the creative thinking and "priority is the customer" from Subaru of Gwinnett made this an easy decision. When you are on to a good thing you stay with it. Lance, Sebastian and Jennifer, you can be assured all of my car business going forward will be conducted with you. Highest recommendation! More

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Accommodating I ask Jim to reduce the time I had to spend at the dealership. He did that. Jim had to dealer trade for the car I wanted. I needed the car on Friday n I ask Jim to reduce the time I had to spend at the dealership. He did that. Jim had to dealer trade for the car I wanted. I needed the car on Friday night for a trip I had scheduled for Saturday morning. He made it happen. I wanted a couple of accessories that were not in stock. Jim got them ordered called me when they came in, set up the service appointment and schedule me for a loaner vehicle for the time I requested. I'm impressed. It's hard to find customer service like that. More

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Extraordinary Experience From first contact with the dealership GM, all the way through to vehicle purchase, delivery and pickup, the experience was the most pleasant, profess From first contact with the dealership GM, all the way through to vehicle purchase, delivery and pickup, the experience was the most pleasant, professional, attentive and thorough I have ever had. Specifically, Ms. Kessler, Ms. Lewallen and Mr. Wilhite presented the truest expression of "team concept" when it came to handling my initial query, all the way through to purchase. This is the second Subaru purchased through Subaru of Gwinnett, and I am quite certain it will not be the last. I would be happy to go into greater detail about the overall OUTSTANDING experience via email or by calling me at 973 271 8815. JOB WELL DONE, Ms. Kessler and Team. Keep doing what you are doing! :-) Joe Donohue April 3, 2017 More

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