Jennifer Martinez | Page 2

Praise I can see why there are so many 5Star reviews. As a customer myself with a 2014 CTS. I had to wait for a factory part that took over a month to be del I can see why there are so many 5Star reviews. As a customer myself with a 2014 CTS. I had to wait for a factory part that took over a month to be delivered. Once delivered it took no time to repair. "Jennifer Martinez" my Customer Service Advisor took such good care of me. She made sure I had a loaner vehicle from the time I brought the car in until I got to pick it up. I even requested I get an Esclade for the remaining days of my wait. She did what was necessary to get me in the brand new 2017 Esclade. What a nice car that is. She called me once a week to keep me updated on my car. The service alone will keep me coming back to a Cadillac. If you want just the very best in service request "Jennifer". What a blessing. More

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Awesome I am extremely pleased with new XTS Cadillac, and my purchase experience with Cadillac of Covert and was excellent, from start to finish. Chris Tropia I am extremely pleased with new XTS Cadillac, and my purchase experience with Cadillac of Covert and was excellent, from start to finish. Chris Tropiano was my first contact, and I could not ask for better treatment, assistance, and guidance through this entire experience. I set up an appointment Chis and he responded promptly. Chris was personable, very knowledgeable, and professional, and worked to make (an experience I usually dread), very comfortable and productive. I give him my highest recommendations. I also want to acknowledge the great job Chris Tropiano did, in finding and securing the specific vehicle I was requesting. He was knowledgeable, responsive, and focused, which was reassuring. I have been looking for a new vehicle, to replace my 2014 XTS Cadillac, for a couple months. Being a pass customer of Covert Cadillac I knew that I would get the best treatment and wanted to be a loyal return customer. Covet did not let me down, they responded to the call.. I came to the dealership, pretty certain about what I wanted, and just needed to get a closer look and a test drive to be certain. Armen Khachatryan made the completion of required paperwork, a painless and efficient experience. He was prepared and highly knowledgeable. I was very impressed with all of your team, including those I met and those who assisted me, at different points in the process. Armen was very efficient in providing instructions on various benefits and reviews that we could take advantage of on my new XTS Cadillac, and I am very grateful. Finally, I had to return a couple days later with my 2014 XTS tradein, pick up an additional key and get a CD player installed. Chris arranged for all the paperwork and contacted the Service Department to assist, and they were most helpful and gracious, in getting that done. I am looking forward to my many years with the XTS, and using your service department, to keep it in great condition. I would recommend Covert Cadilliac to friends and neighbors without hesistants. Thanks again Covert! More

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Auto Purchase Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some nee Covert Cadillac is a wonderful dealership and it has been our experience they take care of their customers. We took our 2008 Escalade in for some needed work and ended up trading that vehicle in on a 2012 Escalade. We were only interested in vehicles other than black, grey (silver) and white which is a real challenge these days. Chris Tropiano went through many pages of available cars and showed us a pearl white one that was so similar to our trade in that we decided to purchase it. We were concerned that the time needed for signing would take 3-4 hours as it had in the past with other dealerships . He assured us that would not be the case and we went home with the car shortly thereafter. We went back after the weekend and signed everything the next week and true to his word it was very quick and speedy thanks to Jerry in the finance department. We did take it back for some small issues and were given a loaner that was comparable to what we were driving We are going back tomorrow and Chris is going to put on plates, registration tag and toll tag. Great customer service. Also need to thank Jennifer the service department for always being so kind, friendly and helpful. More

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Purchased a new car Cory at Covett Cadillac is one of the best professional sales people I've ever had the privilege of working with. He's very courteous, knowledgeable Cory at Covett Cadillac is one of the best professional sales people I've ever had the privilege of working with. He's very courteous, knowledgeable and love his craft. I would recommend all my friends to him. More

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WOW what GREAT people! Brad, I just want to tell you about my experience buying a car at your dealership. Cory Rutherford, our salesman, listened attentively to the many det Brad, I just want to tell you about my experience buying a car at your dealership. Cory Rutherford, our salesman, listened attentively to the many detailed requests that Kiffany had for her new Jeep. He searched the entire Covert inventory and gave us many choices to choose from. The Jeep he found blew us away and he made the buying experience very easy. Once we settled on the Jeep, Cory took me on a tour of the dealership including the service department where I met Jennifer. She greeted me with a smile and I felt assured that our service needs would be in good hands. During financing Armen was amazing. I never felt pushed or intimidated into buying something I didn't want unlike the previous dealership Kiffany and I visited before coming to yours. The new contract computer was really cool and made the process really fast. All in all it took about two hours to buy a car and I thoroughly enjoyed the process with your guys. I would recommend Covert Cadillac to any of my friends or family and we will definitely buy our next car there. By the way have I mentioned how happy Kiffany is? Thanks again Brad and everyone! Jeff Faust More

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