Jennifer Rios

Had an 8am appt for a faulty battery being put in my new car, which was purchased there less than a yr ago, wasted over 4 hours of my morning with no ETA, they tried to make me pay for it at first, and fina car, which was purchased there less than a yr ago, wasted over 4 hours of my morning with no ETA, they tried to make me pay for it at first, and finally got to drive off with front end damage and also a new pretty engine light on my dash that I noticed the next morning. Awful. -1million out of 10 stars. More

by Ray Verified Customer Verified Customer

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I purchased my 2017 Nissan Rogue , used in July 2023 , from Napoli Kia for $20k Cash My vehicle needed repair of the A/C and heating ventilation system I Was told it would cost over $1100 to rep from Napoli Kia for $20k Cash My vehicle needed repair of the A/C and heating ventilation system I Was told it would cost over $1100 to repair The A/C was not working and the whatever temperature I set the control on , for the driver side , it would put out the opposite temperature. I was told the actuators were in need of replacement Obviously havIng not much choice ,I committed to having the work done. This would take two separate visits. The first visit got the a/c charged and working. Thst cost $435 I had to go back the second time for the actuators. That cost me $684 After the the second visit , I was informed that the work can not be completed bec my vehicle also needed a new heater box ,which would cost $1000 and probably another $1000 for the labor. I didn’t understand since my heater worked fine , albeit it , only on the passenger side. So now the a/c is working but no heat , nor will I get any heat until the work is done I was in no way prepared for this & had I been told that the job would have been over $3000 dollars to repair , I would have seriously considered other options, considering it’s an 8 yo ceviche w 88k miles on it. I’m not in a financial position to have this work done at this time but ultimately I will have no choice to do something. I can’t even use the defroster Personally this is not a good thing . The diagnosis was a misdiagnosis, and, has now, left me with a complete lack of faith in the ability of the tech who did the diagnosis. It’s not like it would be another few hundred dollars or even five hundred dollars , but the new estimate was over double the original estimate. That I have already paid. The whole situation has left me very disappointed and now second guessing going to a dealer in the future. Thank you for taking time to read this More

by chefdallastaylor Verified Customer Verified Customer

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Video of inspection with voice explanation was excellent. I followed and understood of what had to be done. Great feature. I followed and understood of what had to be done. Great feature. More

by QLTYPAUL Verified Customer Verified Customer

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Great experience with intake and overall professional and helpful. Great communication and so helpful in making sure I understood what was happening with my car. Super helpful! helpful. Great communication and so helpful in making sure I understood what was happening with my car. Super helpful! More

by ronmac120 Verified Customer Verified Customer

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Very quick get a job lol all the service people were polite, kind, and friendly. Let me in and out of the service department in less than an hour was a good experience. polite, kind, and friendly. Let me in and out of the service department in less than an hour was a good experience. More

by DAVIDRRITCH1313 Verified Customer Verified Customer

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Great and fast service. The customer service and attention of Jennifer was amazing, keeping us post in every step during repairs. The customer service and attention of Jennifer was amazing, keeping us post in every step during repairs. More

by Jorge Cardenas Verified Customer Verified Customer

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Service center scheduled a recall service. The service center did not confirm it had the necessary parts in advance of the service. So I had to bring my vehicle there, wait to get the car, an The service center did not confirm it had the necessary parts in advance of the service. So I had to bring my vehicle there, wait to get the car, and then return to get my vehicle without the service being completed. Furthermore, the dealership said they would order the part and contact me to reschedule the recall, but it has been 3weeks and I have not heard from them More

by km.lave Verified Customer Verified Customer

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Jen was great. Just unsure about drop off. Maybe directions on website when you make appointment. Just unsure about drop off. Maybe directions on website when you make appointment. More

by dawnbrinton Verified Customer Verified Customer

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Courtesy and professionalism displayed. Always keeps you updated. Dealership is clean and well staffed to answer any questions. Always keeps you updated. Dealership is clean and well staffed to answer any questions. More

by TPAS63 Verified Customer Verified Customer

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Excellent service, nice waiting areas, love all the cars on the showcase floor...Kia is great on the showcase floor...Kia is great More

by dwaynerieley Verified Customer Verified Customer

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