Jenny Thomas | Page 2

This entire experience was completely lacking in every way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overal way possible. Despite my efforts to involve management, it still fell apart. Poor attitudes. Large gaps in process. No care or concern for the overall experience. This is a poorly designed process, executed with the level of care you'd expect from a disgruntled janitor, and with absolutely zero follow through despite the customer trying their best to get management to take initiative. I can't begin to describe how basic the facts in front of the staff were. Any living breathing adult that can read and write should have been able to deliver excellence. But the staff was completely checked out. They had no care for the customer, the outcome, or the reputation of the business. As I told the one person who called to check in, if i was hired to manage this staff, the first thing I'd do is file requisitions with human resources as they displayed no capacity to achieve anything but the bare minimum of the repair. More

by pthompso201 Verified Customer Verified Customer

Report | Print

I've gotten good service with my Ford EcoSport. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. Sometimes it's hard to get in quickly. Price is fair, and the location is easy to find. More

by Hopkinsbe29 Verified Customer Verified Customer

Report | Print

The service performed was good, quick and efficient. Would highly recommend to anyone looking for service. Would highly recommend to anyone looking for service. More

by Gavinasman100 Verified Customer Verified Customer

Report | Print

skyline service department staff are always friendly and help you with your needs way t o go guys keep up the great work help you with your needs way t o go guys keep up the great work More

by stacey scharff Verified Customer Verified Customer

Report | Print

They were very attentive. I felt they did a very good job. Going over all the details after the job was finished I felt they did a very good job. Going over all the details after the job was finished More

by GERALDGOHEEN Verified Customer Verified Customer

Report | Print

Good service nice people close to home enjoy coming here for everything I need for my vehicle for everything I need for my vehicle More

by timg1268 Verified Customer Verified Customer

Report | Print

Service is great and very friendly. It’s a little to expensive is my only complaint. It’s a little to expensive is my only complaint. More

by LESLIID Verified Customer Verified Customer

Report | Print

Fast and friendly service. They communicated everything with me about the price of the oil change. They communicated everything with me about the price of the oil change. More

by DAWN.CURRISTON Verified Customer Verified Customer

Report | Print

After my oil change I received paperwork identifying issues with my truck but no one discussed or followed up with solutions or cost to fix. A few days later I get a call asking to do an online review. issues with my truck but no one discussed or followed up with solutions or cost to fix. A few days later I get a call asking to do an online review. I mention what happened and receive an apology but no follow up on documented issues. Also the online review was no longer needed. The owner and managers need to focus more on customer service than farming reviews. More

by steely_scholar_0u Verified Customer Verified Customer

Report | Print

We quick and everyone was so friendly and helpful also very dog friendly. Also a good experience very dog friendly. Also a good experience More

by GOFASTTURNLEFT11 Verified Customer Verified Customer

Report | Print