Jerell Latham
Jerell Latham at Herb Gordon Subaru
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Jerell Latham | Page 2

Service Advisor

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
19 Reviews

Greetings! I have been in the automotive industry for more than 3 decades and my goal is to help assist my clients with their first or second largest investment. I am a gear head that e joys cars, golf and helping to make a difference in my community. Allow me to help you LOVE your car ownership experience through service. Look forward to assisting you.

Dealership Experience

2 yrs, 7 mos

Industry Experience

31 yrs, 5 mos

Languages Spoken

Armenian Armenian

English English

5.0

19 Reviews

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19 Reviews of Jerell Latham

December 17, 2022

Dealership Rating
Employee Rating

I thought the service was excellent, will go back for any future services, thanks Rodney! More

by si7review
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rodney Rogers

Dec 19, 2022

Herb Gordon Subaru responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2022

Dealership Rating
Employee Rating

Every negative association I have had with buying a car has been cured by this dealership. Starting with my salesperson Debbie Colt. From day one, she had a no-hassle but helpful attitude. I'm hesitant to More

by James H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 17, 2022

Herb Gordon Subaru responded

James, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 08, 2022

Dealership Rating
Employee Rating

The service at Herb Gordon Subaru is outstanding. They greet you as you come and make sure you are comfortable during the wait. I felt like my oil change was very quick. More

by Jonny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2022

Herb Gordon Subaru responded

Hi Jonny, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

November 08, 2022

Dealership Rating
Employee Rating

Jerrell Latham was knowledgeable, efficient, generous and a creative problem solver. I trust him completely. More

by Jenifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 13, 2022

Herb Gordon Subaru responded

Hi Jenifer, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

August 27, 2022

Dealership Rating
Employee Rating

This dealership has proven themselves time and time again. Excellent service as always. Quick and efficient. More

by nolan.diggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Goodman

Aug 30, 2022

Herb Gordon Subaru responded

Hi Nolan, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

June 19, 2022

Dealership Rating
Employee Rating

Incredible customer service! Timely, friendly, 10/10 will never go back to my local mechanic after experiencing Herb Gordon service. More

by Rebecca.Shaeffer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Goodman, Rodney Rogers

Jun 20, 2022

Herb Gordon Subaru responded

Hi Rebecca, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

June 16, 2022

Dealership Rating
Employee Rating

Mike was great, always great service, in and out quick! ! Looking forward to the next trip More

by Marc.s.dorfman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 17, 2022

Herb Gordon Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 13, 2022

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Employee Rating

An excellent service and parts department with accurate time and price estimates, and some of the best customer service you can ask for! More

by Jwkurtzdc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2022

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 21, 2022

Dealership Rating
Employee Rating

Employees are all very professional as well as very friendly and helpful. I have been having my cars (first a WRX and then a Legacy) serviced there for 17-18 years. My husband used to drive Toyotas, bu More

by Pambrown.kumar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2022

Herb Gordon Subaru responded

Hi, we are so happy to read such a great review about Herb Gordon Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

2

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