Dealer Reviews
Cars for Sale
Dealer Log In
Jerell Latham
Jerell Latham | Page 2
Service Advisor
Herb Gordon Subaru
3161 Automobile Blvd
Silver Spring, MD 20904
31 Reviews
Greetings! I have been in the automotive industry for more than 3 decades and my goal is to help assist my clients with their first or second largest investment. I am a gear head that e joys cars, golf and helping to make a difference in my community. Allow me to help you LOVE your car ownership experience through service. Look forward to assisting you.
Read moreDealership Experience
4 yrs, 10 mos
Industry Experience
33 yrs, 8 mos
Languages Spoken
Armenian
English
31 Reviews
Write a Review
31 Reviews of Jerell Latham
October 14, 2024
Honestly, Mr. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. More
by Ayesha
Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers , Michael Goodman, Luis Prada, Jim Walker
May 28, 2024
From soup to nuts this dealership is wonderful! From purchase to service everyone is professional and eager to explain any questions or concerns you may have. Thank you Herb Gordon Subaru!!! From purchase to service everyone is professional and eager to explain any questions or concerns you may have. Thank you Herb Gordon Subaru!!! More
by dowtinc
Other Employees Tagged: Michael Roy , Marc Dorfman, Michael Goodman
February 06, 2024
Service team is extremely helpful! I’ve had a great experience purchasing and servicing a car here I’ve had a great experience purchasing and servicing a car here More
by L.leigh.acton
Other Employees Tagged: Vitaliy Khlebnikov
July 21, 2023
Herb Gordon Subaru goes out of its way to provide excellent customer service. For example, staff once stayed late to help me with a problem and provided a loaner car when it was taking a little longe excellent customer service. For example, staff once stayed late to help me with a problem and provided a loaner car when it was taking a little longer than expected to complete my service. Their prices are also comparable for new tires, which was a surprise to me. I purchased my new tires a few months ago and learned the benefit of purchasing from the dealer. They had much more experience and knowledge about matching the correct tires to my car - an Ascent, which doesn’t yet have a long track record for replacement tires. Overall, I have been incredibly pleased with my interactions. More
by Ascent owner
Other Employees Tagged: Luis Prada
July 12, 2023
Search no further for excellent car repair service that goes above and beyond expectations. Herb Gordon Subaru in Silver Spring has service teams that not only provide expert technical work on your car but goes above and beyond expectations. Herb Gordon Subaru in Silver Spring has service teams that not only provide expert technical work on your car but go the extra mile to explain details about that work and facilitate its timely completion. For example, recently Service Advisor Rodney Rogers and others on the team servicing my car all worked late one very hot day to finish replacing, balancing and aligning new tires on my car so i wouldn't have to come in a second day. Over the years, other service advisors have painstakingly diagnosed a couple of vexing problems. In short, I find that I trust them and understand what they tell me. Prices seem comparable to what i've paid elsewhere. More
by Dancingardner
Other Employees Tagged: Rodney Rogers , Heng Tech, T Ron
July 07, 2023
Another great experience with Vitaliy. Why didn't I find him sooner. He makes Subaru service a pleasure. Why didn't I find him sooner. He makes Subaru service a pleasure. More
by Abg1955
Other Employees Tagged: Ken Hanscom, Vitaliy Khlebnikov, Rodney Rogers , Michael Carey, Michael Goodman, Luis Prada, Harry Price
May 31, 2023
Vitaliy is always straight forward honest. He is a pleasure to deal with. I always feel he has my best interest in mind. He is a pleasure to deal with. I always feel he has my best interest in mind. More
by Notinterested
Other Employees Tagged: Ken Hanscom, Vitaliy Khlebnikov, Rodney Rogers , Michael Carey, Michael Goodman, Luis Prada, Harry Price
May 05, 2023
My service advisor Michael G. & technician Kevin C. we’re super helpful. They answered any questions and concerns I had about my service. The environment was very welcoming. Herb & technician Kevin C. we’re super helpful. They answered any questions and concerns I had about my service. The environment was very welcoming. Herb Gordon Subaru never fails to take good care of my Subaru. I would recommend this dealership to any Subaru owner. More
by Bethany R.
Other Employees Tagged: Ken Hanscom, Greg Edwards, Vitaliy Khlebnikov, Rodney Rogers, Phillippe Odongo , Michael Goodman, Luis Prada, Harry Price
May 04, 2023
I took my car in for an oil change only to discover that it was due for service after waiting and realized it was going to take longer, I requested a loaner. I had the pleasure this time to work with Luis P it was due for service after waiting and realized it was going to take longer, I requested a loaner. I had the pleasure this time to work with Luis Prada in service and he was pleasant, honest and went above and beyond. I also want to give a shout-out to Rodney Rodgers and Harry who has also helped in the past as I wasn't aware I can write a review of my experience. To continuously see staff members happy, no matter who you get, from service to checkout shows that they have an INCREDIBLE leader at the helm who values the importance of its staff and that's why I will continue to return to this dealership. Service is honest, reliable and top notch in the 9 years I've owned my Subaru. More
by Morning66🌻
Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers , Luis Prada, Harry Price
