Jeremy Zobjeck

This place is a disgrace! ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to g ! Their so called mechanics have as much knowledge as a 5 year old knows about fixing them! My car ended up in worse condition after taking it in to get serviced. I took my car there for them to diagnose a noise and a thump I noticed. When i got my car back my a/c wasn't functioning as it was prior to me dropping my car off which it ran perfectly.. I immediately let them know and told them i understand accidents happen, I just wanted my a/c fixed, they said they weren't near any a/c components when they were looking at the suspension, which shows their ignorance because there are a lot of a/c parts around the suspenion. They checked for leaks-no leaks they said it needed a compressor even though i just had a new one installed 5 months prior. They put in a new compressor and called me said a/c was blowing freezing air. I picked up my car and noticed the problem wasn't fixed. Took car in 13x in 7 months for not one issue to be resolved. The last visit i dropped of my car for the a/c that still wasn't fixed, and they wouldn't respond to my attempts to reach out for an update on my car, at closing i took an uber up there and they said a sensor was replaced and a/c was functioning as it should, i even said, "so my a/c is finally actually working?" and he said yes. I questioned about the sensor because I had been told by them that the sensor was no longer produced and they were unable to locate one, which had me concerned because a visit prior, i was standing in line waiting to speak with the advisor, Jennifer, and she was speaking to a customer in front of me and she told the customer, "yea we just took the part out of someone else's car and put it in your car since that customer wont be back for a couple of days to pick up their car". So I can guarantee that the sensor they put in my car came out of someone else's car, so if they say your car is missing a part, most likely they put it in someone else's car and they will tell you that a rock knocked it off. When i went to leave on the last visit, i started my car and noticed my a/c wasn't functioning at all. I went back in and told them I was upset because i was lied to. And when I said the employee was lying and that wasn't right, they got offended and told me to take my car else where to get it fixed, what else would it be called, the employee lied and said my a/c was fixed and it wasn't so HE LIED!! I took my car to Midas and they said there was no freon in my a/c, so emich removed all the freon from my a/c and i had to pay out-of-pocket $400 to get freon so my a/c would still only work half the time. I went back to NO KNOWLEDGE EMICH and told them i wanted reimbursed back the 400 because they stole the freon from my car. They tried to lie and say it was a miscommunication and that my a/c had a leak, (which they had checked for a leak 2x prior and there was no leak) I told them there was no miscommunication because when i picked up my car they did NOT say, "your a/c has a leak and a/c isn't functioning at all now," but WHAT WAS SAID WAS, "the ambient sensor was replaced and your a/c is functioning as it should. These people are a bunch of lying thieves who will deceive people they lack integrity and have incompetent mechanics, if that's what you want to call them. I took my car to another service center and they were able to tell me what the noise was within 30 minutes that NO KNOWLEDGE EMICH couldn't do in 7 months. And i am 99% positive that when they supposedly replaced my a/c compressor 2x and it still ran the same that they installed a faulty compressor and didn't replace it the 2nd time and just said they did or they installed ANOTHER faulty compressor the 2nd time as well. I would keep your car as far away as possible from these incompetent morons unless you want your car back in worse condition with missing parts, scratches all over your vehicle and something broken More

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Kyle made everything super easy to understand and was super helpful with the process would recommend. super helpful with the process would recommend. More

by solomonbild Verified Customer Verified Customer

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My 2. 5 year old warrantied car has been in the Kia service center now for 17 days (3rd major problem the car has had in < 3 years) and they still have not 5 year old warrantied car has been in the Kia service center now for 17 days (3rd major problem the car has had in < 3 years) and they still have not diagnosed my problem nor given me an expected time when I will receive my car back. The dealership promotes a loaner car program on its website, but I was told that there were 11 other people requiring loaners ahead of me when I dropped the car off and I still have no loaner car as of today, 2.5 weeks later. The communication regarding my car has been extremely poor. I get a single text message about every 3-4 days telling me that they are working wth Kia tech to get approval to do the necessary repairs on my car. It took 16 days to get approval to take the battery out, but no one has explained to me why it took 16 days to get this approval and I still don't know what's wrong with the car or when I'll get it back. Efforts to talk with the service manager to answer some of these questions and to request a loaner car or a car rental subsidized by the dealership were met with derision rather than understanding, and the whole experience has led me to feel like once Emich Kia sells you a $40,000+ item they don't value your return business. I will certainly not be purchasing my next car from this dealership after this experience. More

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Cannot say enough good things about the experience of buying a car with Emich Kia. Everyone was so friendly and knowledgeable. I felt like they were really trying to help me find the right car to meet buying a car with Emich Kia. Everyone was so friendly and knowledgeable. I felt like they were really trying to help me find the right car to meet my needs and providing solid information on financing and warranty options, not pressuring me just to make a quick sale or recommending add-ons just to increase the price. The whole experience was probably the most positive car-buying experience I've ever had. More

by emilyherbel Verified Customer Verified Customer

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They weren't knowable enough about their own product line to know a hitch for a 2022 Telluride would not fit on a 2023. Wasted half a day dropping off/picking up a car they couldn't work on. When the proper to know a hitch for a 2022 Telluride would not fit on a 2023. Wasted half a day dropping off/picking up a car they couldn't work on. When the proper hitch did come in the most they were willing to offer me for my wasted time was a partial discount on an oil change. Don't waste your time and money at Emich Kia. More

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Still waiting on a refund for a charge for recall work. Been waiting for a call back for over a week not thrilled with communication Been waiting for a call back for over a week not thrilled with communication More

by e_bollich Verified Customer Verified Customer

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Great service! Great communication! Competitive pricing. I will definitely go back! Jennifer is the beast! Great communication! Competitive pricing. I will definitely go back! Jennifer is the beast! More

by BCOLBERT0 Verified Customer Verified Customer

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Jennifer was really nice and helpful , I didn’t know it was by appointment and didn’t have my paperwork she needed but she still assisted and toke care of me. Was really friendly and communicated very well was by appointment and didn’t have my paperwork she needed but she still assisted and toke care of me. Was really friendly and communicated very well about what was going on with my car. Thank you Jennifer also thanks to the gentlemen getting me out of the snow when I was stuck. Thanks Emich& Jennifer. More

by JALISANIKOLE Verified Customer Verified Customer

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I love Emich and I would highly recommend them! ! All of the staff were so kind and polite!! ! All of the staff were so kind and polite!! More

by jgwelsch Verified Customer Verified Customer

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This is the second car we have bought from Emich and we’ll keep coming back!!! we’ll keep coming back!!! More

by kpringle4 Verified Customer Verified Customer

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