Jerome Bigby | Page 4

I want to start by saying I truly appreciate Izzy and Corie for making me feel more comfortable about purchasing with ALM. Honestly, if it weren’t for them, I probably would have taken my business to ano Corie for making me feel more comfortable about purchasing with ALM. Honestly, if it weren’t for them, I probably would have taken my business to another dealership. Unfortunately, the rest of my experience was far from pleasant. This dealership made me feel uncomfortable during the deal process and even insulted my intentions. They brought me an initial offer, then left saying they were going to “make it better for me” — only to return with a quote that was actually higher than the first one. When I pointed this out, they admitted I was correct and that they had indeed charged me more. They left again for about 20 minutes and came back with the exact same quote they started with. It was exhausting trying to make a deal here. I have stellar credit (750+) and was prepared to put $5–7K down to get what I wanted. It should not have been this difficult. There were several other issues I encountered that I won’t even get into here. Bottom line: I would not be a return customer because of the way I was treated. I hope they learn from this review that you can’t insult customers or try to take advantage of them — it’s bad for business. You never know who someone is or who they know, so treat everyone with respect and kindness. At the end of the day, Izzy and Corie saved this deal for the dealership. No one else did. More

by fancymitcham Verified Customer Verified Customer

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I was giving vehicle which had a broken passenger side rear pillar missing. They tried to glue it together. Dealership refuses to honor the piece. Sales person was great. But finance was horrible rear pillar missing. They tried to glue it together. Dealership refuses to honor the piece. Sales person was great. But finance was horrible More

by Duckensjeancharles Verified Customer Verified Customer

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Misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading More

by tghaynes1962 Verified Customer Verified Customer

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I came in knowing what I wanted. Advised Jerome that they did not have it on the lot, but with 30 minutes, the car was on the lot, and I was testing driving it. I am super impressed Advised Jerome that they did not have it on the lot, but with 30 minutes, the car was on the lot, and I was testing driving it. I am super impressed that everyone moved with a purpose, and I was in and out with my brand new car in less than 3 hours. Thank you so much Jerome!! More

by cscooper247 Verified Customer Verified Customer

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Jerome was very informative and answered all my questions. I was able to joke with him so I wanted him to have the deal. questions. I was able to joke with him so I wanted him to have the deal. More

by eula_rogers Verified Customer Verified Customer

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Everyone here has been super helpful. Eric always makes sure my service goes properly and reviews with me the details over my car. Eric always makes sure my service goes properly and reviews with me the details over my car. More

by karliya4 Verified Customer Verified Customer

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Everyone was great. Front desk reception as well. Very easy process for me. I recommend everyone to Kia. My first Kia and I love it. Front desk reception as well. Very easy process for me. I recommend everyone to Kia. My first Kia and I love it. More

by phillipmoultrie Verified Customer Verified Customer

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Sold me a pre-owned vehicle that had an issue which would not qualify it to be certified. Kia wont cover it. ALM through multiple people told m they would take care of it and then promptly ghosted me. would not qualify it to be certified. Kia wont cover it. ALM through multiple people told m they would take care of it and then promptly ghosted me. It is impossible to reach a manager by the phone. Would NOT recommend. More

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This dealership is the best this dealership treat you with care this dealership gets you in and out with care this dealership gets you in and out More

by demarco.davis21 Verified Customer Verified Customer

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Excellent Customer care and support team vehicle care washed and vacuumed text messages when vehicle was compleod washed and vacuumed text messages when vehicle was compleod More

by CBATTLE836 Verified Customer Verified Customer

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