Jerome Bigby | Page 4

They knowingly sold a 2018 camaro with a bad engine in the car that the car was going to last more 100 miles and break down !! I have tried to reach out to them and see if they would help with the repair the car that the car was going to last more 100 miles and break down !! I have tried to reach out to them and see if they would help with the repair cost and they refused nor will the extended warranty company help me ! I hate this dealership I would never purchase or recommend them to anyone ever again.. More

by miadanford Verified Customer Verified Customer

Print

The best i have , the experience is nice and they explain everything in detail. So I will be back for another car in time. everything in detail. So I will be back for another car in time. More

by moses90745 Verified Customer Verified Customer

Print

Jerome was absolutely fantastic! He was patient, knowledgeable, and made the entire car-buying process stress-free. Everything was explained clearly, and I never felt rushed or press He was patient, knowledgeable, and made the entire car-buying process stress-free. Everything was explained clearly, and I never felt rushed or pressured. His professionalism and customer service were top-notch—highly recommend asking for Jerome if you want an exceptional experience. More

by rowe.arriodni10 Verified Customer Verified Customer

Print

I had a very great experience. Everyone was knowledgeable and very accommodating. I will shop here again, and I have referred of us who have since purchased a vehicle. Everyone was knowledgeable and very accommodating. I will shop here again, and I have referred of us who have since purchased a vehicle. More

by wandasmith71109 Verified Customer Verified Customer

Print

I want to start by saying I truly appreciate Izzy and Corie for making me feel more comfortable about purchasing with ALM. Honestly, if it weren’t for them, I probably would have taken my business to ano Corie for making me feel more comfortable about purchasing with ALM. Honestly, if it weren’t for them, I probably would have taken my business to another dealership. Unfortunately, the rest of my experience was far from pleasant. This dealership made me feel uncomfortable during the deal process and even insulted my intentions. They brought me an initial offer, then left saying they were going to “make it better for me” — only to return with a quote that was actually higher than the first one. When I pointed this out, they admitted I was correct and that they had indeed charged me more. They left again for about 20 minutes and came back with the exact same quote they started with. It was exhausting trying to make a deal here. I have stellar credit (750+) and was prepared to put $5–7K down to get what I wanted. It should not have been this difficult. There were several other issues I encountered that I won’t even get into here. Bottom line: I would not be a return customer because of the way I was treated. I hope they learn from this review that you can’t insult customers or try to take advantage of them — it’s bad for business. You never know who someone is or who they know, so treat everyone with respect and kindness. At the end of the day, Izzy and Corie saved this deal for the dealership. No one else did. More

by fancymitcham Verified Customer Verified Customer

Print

I was giving vehicle which had a broken passenger side rear pillar missing. They tried to glue it together. Dealership refuses to honor the piece. Sales person was great. But finance was horrible rear pillar missing. They tried to glue it together. Dealership refuses to honor the piece. Sales person was great. But finance was horrible More

by Duckensjeancharles Verified Customer Verified Customer

Print

Misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading misleading More

by tghaynes1962 Verified Customer Verified Customer

Print

I came in knowing what I wanted. Advised Jerome that they did not have it on the lot, but with 30 minutes, the car was on the lot, and I was testing driving it. I am super impressed Advised Jerome that they did not have it on the lot, but with 30 minutes, the car was on the lot, and I was testing driving it. I am super impressed that everyone moved with a purpose, and I was in and out with my brand new car in less than 3 hours. Thank you so much Jerome!! More

by cscooper247 Verified Customer Verified Customer

Print

Jerome was very informative and answered all my questions. I was able to joke with him so I wanted him to have the deal. questions. I was able to joke with him so I wanted him to have the deal. More

by eula_rogers Verified Customer Verified Customer

Print

Everyone here has been super helpful. Eric always makes sure my service goes properly and reviews with me the details over my car. Eric always makes sure my service goes properly and reviews with me the details over my car. More

by karliya4 Verified Customer Verified Customer

Print