Jerome Bigby | Page 6

I had a wonderful experience, offered options, and was considered of my feeling. Excellent customer service! considered of my feeling. Excellent customer service! More

by byt1249 Verified Customer Verified Customer

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It was a great experience from beginning to end! Everyone was great! Friendly and helpful! Everyone was great! Friendly and helpful! More

by cybermom129 Verified Customer Verified Customer

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Best service! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! !! Can’t beat it. Will never go anywhere else to get my Kia serviced! More

by ashleyashmore Verified Customer Verified Customer

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The sales experience at ALM Kia was great. But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed But when I went back for my first service, an 8000 maintenance for my EV6, things quickly went south. First, the advisor repeatedly told me I needed an oil change. Then, after waiting for two hours, they finished my car, I paid, but then they lost my key. The kicker was that they made me wait for over an hour longer before they finally told me that the key was missing. I could see that my car was sitting, locked, but no one would tell me why I couldn't leave. And now - the icing on the cake - the manager offered me a free oil change to make up for all the hassle (in case you are wondering, no, an EV does not have oil). I was at the dealership for four and a half hours. I got my key back a few days later, another customer had taken them off the advisor's desk. So, my key was not secured as it should have been. A hot mess all around. Cannot recommend this dealer for service. More

by jan.mcafee Verified Customer Verified Customer

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Good people and good service. This is the second time buying a car from here. I feel like family. I don't plan on shopping anywhere else. the experience is as good as it gets. This is the second time buying a car from here. I feel like family. I don't plan on shopping anywhere else. the experience is as good as it gets. More

by mdwilson2034 Verified Customer Verified Customer

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I had a smooth process, Dey was my sales lady and she was awesome and communicative. Super helpful and friendly! awesome and communicative. Super helpful and friendly! More

by syrios814 Verified Customer Verified Customer

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Exceptional customer service. Sales representative Ajewel was wonderful and well informed. Give her a raise. Sales representative Ajewel was wonderful and well informed. Give her a raise. More

by UKPBAKER Verified Customer Verified Customer

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They worked with my trade in vehicle and agreed on reasonable price. Finally stayed passed closing to make the sale successful. reasonable price. Finally stayed passed closing to make the sale successful. More

by sapnvcu Verified Customer Verified Customer

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This is the best dealership I have ever been too…thank you for your service you for your service More

by landnatavius12 Verified Customer Verified Customer

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I haven't been impressed that they aren't fixing the broken windshield that they said they would fix when I originally purchased the car. I have been waiting for their management to call me back for ove broken windshield that they said they would fix when I originally purchased the car. I have been waiting for their management to call me back for over a week now. Jerome has been responsive, but that hasn't been very cool. They also said that the car had undergone extensive repairs ahead of selling, but after turning it on and driving it home, it has a oil change needed signal that turns on as well as a stop/start repair that is needed. This is for my 2021 Chrysler Pacifica that I purchased a couple of weeks ago. Please call me back and get the repairs ordered for this car like you said you would. More

by taylorpfunk Verified Customer Verified Customer

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