Jerome Bigby | Page 8

I regret to inform you that my experience with this dealership did not meet my expectations. I cannot recommend this dealership to others, and I advise potential customers to consider their options car dealership did not meet my expectations. I cannot recommend this dealership to others, and I advise potential customers to consider their options carefully before making a purchase here. My impression is that the professionalism exhibited by the staff was lacking, which contributed to my dissatisfaction. In my opinion, Alm Kia does not represent the standards one might hope for in a car dealership. More

by natcator80 Verified Customer Verified Customer

Report | Print

I would not do it again with them. I was not told everything that I needed to know. And when I addressed the issue I was told that I was seeing things. The blazer had been wrecked and I was not told everything that I needed to know. And when I addressed the issue I was told that I was seeing things. The blazer had been wrecked and I was told that It was just the way the light was shining on it. It had been wrecked and it was plain to see. The people were nice, but that doesn’t make it okay to tell less than the truth. R. Smith More

by Robyn.smith8@icloud.com Verified Customer Verified Customer

Report | Print

Nice and easy process I was only there for about two hours and they where amazing hours and they where amazing More

by Lanier77777 Verified Customer Verified Customer

Report | Print

It was a decent experience. Was able to get my car buying process completed in less than 2 hours. Was able to get my car buying process completed in less than 2 hours. More

by Sue J. Verified Customer Verified Customer

Report | Print

Not a good experience so far. Dealership apparently lost our paperwork and we still haven't received our license plates after buying the car two months ago. They also initially Dealership apparently lost our paperwork and we still haven't received our license plates after buying the car two months ago. They also initially had the wrong VIN number and that issue is still a problem. More

by phlyz4phun Verified Customer Verified Customer

Report | Print

Jerome was great at finding exactly what I wanted! Everything went smoothly and I definitely would buy there again and recommend all my friends and family to buy there as well. Everything went smoothly and I definitely would buy there again and recommend all my friends and family to buy there as well. More

by SWEETDELILAH86 Verified Customer Verified Customer

Report | Print

my sales went above and beyond for me to get my new automobile. He was very friendly and pay attention to my details of the car i want. automobile. He was very friendly and pay attention to my details of the car i want. More

by derraldd Verified Customer Verified Customer

Report | Print

My purchase at Kia ALM South was easy and comfortable. Andrew made the process very straightforward. I love my new car! Andrew made the process very straightforward. I love my new car! More

by Cat Verified Customer Verified Customer

Report | Print

The dealership has a referral reward program that they did not honor in regards to my purchased. I would like to know why. did not honor in regards to my purchased. I would like to know why. More

by cnicius Verified Customer Verified Customer

Report | Print

This dealership admittedly damaged the car on all sides during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought i during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought it on my first visit”. The dealership obviously had a problem with me comparing offers and not buying until I was able to secure insurance which is normal shopping practices. As a solution, salesman manager also offered me to pay for it myself out of pocket and said they would make no adjustment on the price or deal. In any other industry, if the product is damaged, the price would not remain the same and the dealership would use better customer service rather than rolling the cost to me. This was a purposeful shady hateful retaliatory gesture. This dealership expected me to make a 5+ year financial commitment over the weekend, which is unreasonable. To top it off, they ran several duplicate credit inquiries on the day of purchase, after I had already gone through the approval process. This seemed like an intentional move to hurt my credit profile and future creditworthiness. Lastly, I received the car after what they called a “full detail,” but it still had sticky marks from no-smoking stickers on the center console from when it was used as a rental car, which hadn’t been cleaned. For a $40k purchase, I expected much better. More

by Road86 Verified Customer Verified Customer

Report | Print