Jerome Brown

As a loyal 20-year customer, every staff member I have encountered, particularly Laird Rencher, has provided superior customer service. During a recent visit, while my 2015 Rogue was being repaired, i was encountered, particularly Laird Rencher, has provided superior customer service. During a recent visit, while my 2015 Rogue was being repaired, i was presented with an excellent trade-in offer. That led me to my third Kelly Nissan purchase facilitated by Laird. My entire experience was excellent. More

by MagicQB1957 Verified Customer Verified Customer

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I have been doing business with Kelly Nissan via Laird Rencher since 1994. Laird has never told me anything wrong or untrue. He has never steered me in the wrong direction. My family, mother, daughter, an Rencher since 1994. Laird has never told me anything wrong or untrue. He has never steered me in the wrong direction. My family, mother, daughter, and niece have all patronized this establishment because of Laird's professionalism and trustworthiness. I suggest you do all you can to discourage him from retiring anytime soon. Laird is 'the man'. More

by stptrans74 Verified Customer Verified Customer

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I bought a certified used Infiniti Q60 at Kelly Nissan. I informed them that the cruise control didn't work. They told me to take it to an Infiniti dealer for repairs. I did and it was a $1566. repair. The I informed them that the cruise control didn't work. They told me to take it to an Infiniti dealer for repairs. I did and it was a $1566. repair. They refused to pay anything for the repair. I was told by the sales manager that I shouldn't expect them to make good on the repair. I wouldn't recommend buying a vehicle from a place which has such a lack of integrity!! More

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I could have went to a lot of other dealerships but I chose Kelly’s because I liked the service they gave me on my 2015 Nisaan rouge chose Kelly’s because I liked the service they gave me on my 2015 Nisaan rouge More

by laurawatkinswilliams Verified Customer Verified Customer

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It was a pleasure doing business with Kelly Nissan. Our It was a pleasure doing business with Kelly Nissan. Our salesman, Tony Paramo, was very proffesioanl and well versed in Nissan models. This was my w It was a pleasure doing business with Kelly Nissan. Our salesman, Tony Paramo, was very proffesioanl and well versed in Nissan models. This was my wife and my first time driving a Nissan. We liked the ride of the Sentra. Tony, I am not sure if I should be thanking you or not. The wife and I stopped by to check out leasing one car and we came home with two - good job! Richard Kmetty More

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I entered the dealership, first of 3 I planned to visit that day(Nissan, Volkswagen and Hyundai). Tony Paramo greeted me at the door, was advised of my desire to lease, and to see what it involved. He inqu that day(Nissan, Volkswagen and Hyundai). Tony Paramo greeted me at the door, was advised of my desire to lease, and to see what it involved. He inquired about what I was interested in; and listened! He is knowledgable and astute. About 4 hours later I walked out with the keys to my 2012 Sentra and no desire to visit any other dealership. I had the car I 'dreamed about'. Ricky Cervantes was pleasant without being condescending. I've purchased 7 vehicles since 1977; the first two I had to remove myself from the process and let my husband handle it (and subsequently pay for them); I was not pleased with the salesperson's manner; with four I was a co-decision maker and was pleased; ... and the Sentry, I'm most pleased with my vehicle, and it was the most hassle-free experience of all. I'm glad I'm leasing ... "I'll be back!" Maxine L. Burney More

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My experience with Tony was excellent. He took the time to show me all the details on how the car operates. He worked with me on the price and we made the deal. I would recommend him and Kelly to my fri to show me all the details on how the car operates. He worked with me on the price and we made the deal. I would recommend him and Kelly to my friends and family. More

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From day one Tony helped us find the perfect car. We looked at used and new cars ranging from sedans to suv's and Tony guided us throughout the entire process. He was knowledgable, reassuring, professio looked at used and new cars ranging from sedans to suv's and Tony guided us throughout the entire process. He was knowledgable, reassuring, professional, and very helpful. What impressed me the most was that Tony sat down with us and reviewed how every single feature worked after we bought our new car. I never encountered this before but it was very beneficial! Thank you for a great car buying experience. I wouldnt go to any other Nissan dealership except Kelly's. More

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I give this Nissan dealership a "10". From the moment I walked in the door I was greeted with respect and a smile. They did not have the particular model of the car I wanted, and Joe told me he w moment I walked in the door I was greeted with respect and a smile. They did not have the particular model of the car I wanted, and Joe told me he was 99.9% sure he could get it for me, and for the price I wanted. Two days later, Tony Paramo called me with my car. There was no hassle whatsoever. Purchasing a car as a single woman, that meant so much to me. Tony actually came in on his day off to deliver the car to me. Not only did he go over the car, he gave me a tour of the dealership, service center and introduced me to service manager, so I would know where to bring my car for service tune ups. Rick the business manager, was totally professional, showing me different options to extend warranty, etc. again, with no pressure whatsoever. I would totally recommend this dealership and will purchase another car from them in the future. Pam from Chicago, IL More

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Sales associate provided excellent customer service, very friendly, personable and knowledgable of product. Overall I had a wonderful experience and would definitely refer another buyer. friendly, personable and knowledgable of product. Overall I had a wonderful experience and would definitely refer another buyer. More

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