Jerome Rucker
Jerome Rucker at Armory Chrysler Jeep Dodge Ram FIAT of Albany

Jerome Rucker | Page 3

Certified Sales Consultant

Armory Chrysler Jeep Dodge Ram FIAT of Albany

960 Central Ave
Albany, NY 12205

4.7
91 Reviews

Jerome Rucker initially came to Armory to pitch a promotional service to us, but ended up inadvertently pitching himself instead. Rucker was hired on the spot after impressing a former manager with his ability to sell. "He said, if you can sell me that, you can definitely sell cars," Rucker recalled. Years later and the Albany native hasn't looked back, spending almost half of his decade-long career in the car industry with us. He believes it's Armory's expansive inventory, incredible service department, and the professional demeanor of our employees that sets us apart. Though he has a lot to be proud of professionally, Rucker says his greatest accomplishment was getting five kids through college, and one through the Marines. He's also a big sports fan, opting to spend his free time volunteering as a basketball coach, fishing, or just enjoying the outdoors.

4.7

91 Reviews

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91 Reviews of Jerome Rucker

October 09, 2024

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Billy Comtois is always friendly, helpful, honest, and professional. I have purchased and leased many vehicles from here and have no intention of changing. More

by CMBELLE28
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Recommend Dealer
Yes
Oct 10, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're glad to hear that Billy has consistently provided you with friendly and professional service at Armory CDJR of Albany. Thank you for your continued trust in us, and we look forward to assisting you with any future vehicle needs!

Oct 10, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're glad to hear that Billy has consistently provided you with friendly and professional service at Armory CDJR of Albany. Thank you for your continued trust in us, and we look forward to assisting you with any future vehicle needs!

October 08, 2024

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The staff was professional and courteous. Very informative, answering all my questions. Thank you so much for making things go smoothly. More

by JLUDWIG4
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Recommend Dealer
Yes
Oct 08, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's wonderful to hear that our team at Armory Chrysler Dodge Jeep Ram Fiat of Albany provided you with a smooth and informative experience. Thank you for the kind words, and we're here if you have any more questions!

October 08, 2024

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Service has steadily deteriorate over the years. Went in, in June with an appointment and was told they probably can't fix my AC and rear view mirror due to computer issues. After waiting most the d More

by silvrspon
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Recommend Dealer
No

Other Employees Tagged: Marlon

Oct 08, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

I'm truly sorry to hear about your experience with our service department. It sounds like we've fallen short in providing the timely and efficient assistance you deserve, especially regarding your AC and rearview mirror issues. We understand how frustrating this must be as your lease comes to an end, and we're committed to resolving these concerns for you promptly. Please reach out directly so we can address this matter urgently. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

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Almost impossible to get a real person to answer the phone or call back or to schedule other than routine service. More

by RICHARDPGUTHRIE
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Recommend Dealer
No
Oct 08, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Richard, I'm sorry to hear about the difficulty in reaching us for service scheduling. We strive to provide prompt assistance and it's clear we fell short here. Please reach out directly so I can personally assist you with your needs. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

October 07, 2024

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The service center under New Management has definitely gone in the wrong direction. When they were fully under the last Management group I felt they cared more about their customers. The delay and the ser More

by GSACKS98
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Recommend Dealer
No
Oct 08, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

It's disappointing to hear about your recent experience with our service center. We strive for excellent customer care, so it's unfortunate to know those standards did not align with your experience. Your feedback is invaluable as we work on improvements, and we'd appreciate any further details you could share directly with us. If you're willing to discuss, please reach out to the email address listed in my signature below. Thank you, Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com

September 23, 2024

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The advisor kept me updated throughout the entire process and was able to get my car in for service quickly More

by KRISSIE
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Recommend Dealer
Yes
Sep 24, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you for the review, Krissie! We're glad our advisor kept you informed and got your car serviced quickly. If you need anything further down the road, feel free to give us a shout at Armory CDJR of Albany.

September 23, 2024

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The salesman Jerome is the best they got. We love him and I hope he's there to stay, because as long as he's there, I'll buy cars. More

by CaptainCRKH06
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Recommend Dealer
Yes
Sep 23, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

We're delighted to hear that Jerome made such a positive impact on your experience at Armory Chrysler Dodge Jeep Ram Fiat of Albany. If you need anything in the future, feel free to give Jerome and the team a shout!

September 21, 2024

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EXCELLENT CUSTOMER SERVICE AND JEROME IS THE BEST TO WORK WITH. PURCHASED 2 JEEPS WITHIN SEVERAL MONTHS AND WE ARE VERY HAPPY. IT IS A PLEASURE TO DEAL WITH JEROME RUCKER AND HIS SERVICE AND SKILLS ARE THE B More

by JAM64
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Recommend Dealer
Yes

Other Employees Tagged: ERICA IN FINANCE WAS ABSOLUTELY TOPS IN HER ASSISTANCE

Sep 22, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. Jerome, Erica, and our team appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

September 21, 2024

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Jerome was very nice and helpful in getting me my very nice vehicle. I'm very happy More

by bad2bone84
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Recommend Dealer
Yes

Other Employees Tagged: Lisa Stewart

Sep 22, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jerome met your expectations. Thank you again for choosing Armory Chrysler Jeep Dodge Ram FIAT of Albany. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Armory Customer Relations Team

September 18, 2024

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My service was fast yet done completely to the best of the abilities. The only thing that was missing and we didn’t get a car wash. More

by rebel130
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Recommend Dealer
Yes
Sep 19, 2024

Armory Chrysler Jeep Dodge Ram FIAT of Albany responded

Thanks for sharing your thoughts about your experience with Armory Chrysler Jeep Dodge Ram FIAT of Albany. We appreciate your business and hope to see you again soon! Best Regards, Armory Customer Relations Team

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