Dropped my vehicle off for an oil change and it was
serviced in a quick amount of time..Was happy.
serviced in a quick amount of time..Was happy.
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by Elaine
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lisa Stewart
, Billy Comtois, Dave Crist, Carolyn Hendrickson, Nick Mackay, Brian Walts, Ray in service 5 stars
Oct 11, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
It makes us smile to hear that our team at Armory CDJR of Albany provided great service for you. Thank you for sharing your experience, Elaine! We hope you'll stop by and pay a visit again soon!
My experience at armory has always been a great one.
The staff is pleasant and they are dedicated to working with their customers.
The staff is pleasant and they are dedicated to working with their customers.
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by ASHLEYGAGLIOTI
Verified Customer
Verified Customer
Oct 10, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We're glad to know that you consistently had great experiences with us at Armory CDJR of Albany. Thank you for your kind words and support! If you need anything further down the road, Ashley, feel free to give us a call or stop by!
Service Rep.
Marlon is great to deal with. Works to have all areas covered for the customer.
Marlon is great to deal with. Works to have all areas covered for the customer.
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by MCARRASQUILLO303
Verified Customer
Verified Customer
Service Price Transparency
Oct 10, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for your review! Our team members go above and beyond to ensure every detail is taken care of for our guests. Thank you for recognizing Marlon's hard work! We’re lucky to have such a dedicated team member on board. 🙌 We look forward to serving you again at Armory CDJR of Albany.
Billy Comtois is always friendly, helpful, honest, and
professional. I have purchased and leased many vehicles from here and have no intention of changing.
professional. I have purchased and leased many vehicles from here and have no intention of changing.
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by CMBELLE28
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lisa Stewart
, Billy Comtois, Dave Crist, Carolyn Hendrickson, Nick Mackay, Brian Walts
Oct 10, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We're glad to hear that Billy has consistently provided you with friendly and professional service at Armory CDJR of Albany. Thank you for your continued trust in us, and we look forward to assisting you with any future vehicle needs!
Oct 10, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We're glad to hear that Billy has consistently provided you with friendly and professional service at Armory CDJR of Albany. Thank you for your continued trust in us, and we look forward to assisting you with any future vehicle needs!
The staff was professional and courteous.
Very informative, answering all my questions. Thank you so much for making things go smoothly.
Very informative, answering all my questions. Thank you so much for making things go smoothly.
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by JLUDWIG4
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
It's wonderful to hear that our team at Armory Chrysler Dodge Jeep Ram Fiat of Albany provided you with a smooth and informative experience. Thank you for the kind words, and we're here if you have any more questions!
Service has steadily deteriorate over the years.
Went in, in June with an appointment and was told they probably can't fix my AC and rear view mirror due to computer issues. After waiting most the d
Went in, in June with an appointment and was told they probably can't fix my AC and rear view mirror due to computer issues. After waiting most the day they order part. 4 months later we have called several times, initially they lost our order but had a part in. Next time they had all the parts and transfered me to arrange an appointment. After a couple messages left it tried to make my own appointment but they have no option for installing parts ordered. Also no appointment available 3 weeks. Our lease is coming to an end shortly and at this rate we will have turned the car in having never gotten it repaired. Was our dealer of choice but now the worst dealer ever had the misfortune of dealing with.
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by silvrspon
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Marlon
Oct 08, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
I'm truly sorry to hear about your experience with our service department. It sounds like we've fallen short in providing the timely and efficient assistance you deserve, especially regarding your AC and rearview mirror issues. We understand how frustrating this must be as your lease comes to an end, and we're committed to resolving these concerns for you promptly. Please reach out directly so we can address this matter urgently.
Thank you,
Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com
Almost impossible to get a real person to answer the
phone or call back or to schedule other than routine service.
phone or call back or to schedule other than routine service.
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by RICHARDPGUTHRIE
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Richard,
I'm sorry to hear about the difficulty in reaching us for service scheduling. We strive to provide prompt assistance and it's clear we fell short here. Please reach out directly so I can personally assist you with your needs.
Thank you,
Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com
The service center under New Management has definitely
gone in the wrong direction. When they were fully under the last Management group I felt they cared more about their customers. The delay and the ser
gone in the wrong direction. When they were fully under the last Management group I felt they cared more about their customers. The delay and the service I've gotten has not been adequate. I have stopped using them and is going elsewhere
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by GSACKS98
Verified Customer
Verified Customer
Service Price Transparency
Oct 08, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
It's disappointing to hear about your recent experience with our service center. We strive for excellent customer care, so it's unfortunate to know those standards did not align with your experience. Your feedback is invaluable as we work on improvements, and we'd appreciate any further details you could share directly with us. If you're willing to discuss, please reach out to the email address listed in my signature below.
Thank you,
Craig Colangelo - Service Manager - craigcolangelo@armoryauto.com
The advisor kept me updated throughout the entire process
and was able to get my car in for service quickly
and was able to get my car in for service quickly
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by KRISSIE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Lisa Stewart
, Billy Comtois, Dave Crist, Carolyn Hendrickson, Nick Mackay, Brian Walts
Sep 24, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
Thank you for the review, Krissie! We're glad our advisor kept you informed and got your car serviced quickly. If you need anything further down the road, feel free to give us a shout at Armory CDJR of Albany.
The salesman Jerome is the best they got.
We love him and I hope he's there to stay, because as long as he's there, I'll buy cars.
We love him and I hope he's there to stay, because as long as he's there, I'll buy cars.
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by CaptainCRKH06
Verified Customer
Verified Customer
Service Price Transparency
Sep 23, 2024 -
Armory Chrysler Jeep Dodge Ram FIAT of Albany responded
We're delighted to hear that Jerome made such a positive impact on your experience at Armory Chrysler Dodge Jeep Ram Fiat of Albany. If you need anything in the future, feel free to give Jerome and the team a shout!