Great service!
Every time I go I receive a very professional treatment. I recommend this place.
Every time I go I receive a very professional treatment. I recommend this place.
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by Marrero
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Shottenkirk Ford Jasper responded
Marrero, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
Had a basic oil change and tire rotation and asked to
include the spare. They told my husband they couldn’t add the spare into the rotation because the dealership didn’t put a sensor in the tire. Proble
include the spare. They told my husband they couldn’t add the spare into the rotation because the dealership didn’t put a sensor in the tire. Problem is I have had the spare included multiple times in the rotation. Then my husband gets home with the bronco and the entire back spare wheel is about to fall off, they did include the spare in the rotation and hand threaded the screw tops on- the spare tire was driven 40 minutes down a freeway not secured. It took me 3 tools to get the nuts tight enough. Not sure what would have happened if the spare fell off on the freeway due to the dealerships major error. This was the second time we used this dealership because we bought it there but will be going back to a different dealership hoping no issues arise like this again.
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by KELLYTERESI
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Ford Jasper responded
KELLY, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 706-928-0602 and ask for one of our managers.
Mr Adam’s is very professional and took care of my
vehicle in a timely manor. His customer service is great
vehicle in a timely manor. His customer service is great
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by WANDAGBLALOCK
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Jerry is by far one of the best service advisors I've
ever worked with. Very informative and timely, no pressure for me to get extra work done. Definitely will be returning for future work.
ever worked with. Very informative and timely, no pressure for me to get extra work done. Definitely will be returning for future work.
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by John A
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Ford Jasper responded
John, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Kind, courteous service advisor who always answers
whatever questions I have and ensures my Fusion is ready for the road.
whatever questions I have and ensures my Fusion is ready for the road.
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by Nathan
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Ford Jasper responded
Nathan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!
There were several customers and it took a little bit
longer than usual but other than that it was good
longer than usual but other than that it was good
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by ANDYMBUTLER51
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Ford Jasper responded
ANDY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Jerry did an outstanding job working with the extended
warranty and myself to get my vehicle fixed. Thanks Jerry!
warranty and myself to get my vehicle fixed. Thanks Jerry!
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by JamesWanda
Verified Customer
Verified Customer
Service Price Transparency
Oct 25, 2024 -
Shottenkirk Ford Jasper responded
James, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Jasper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Always very friendly and patient.
They are prompt and welcomes business.. will definitely get my business again!
They are prompt and welcomes business.. will definitely get my business again!
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by KYLEJ0621
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Shottenkirk Ford Jasper responded
KYLE, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Jasper in the future!
Very helpful to me.
I just lost my husband and first time with dealing with car issues on my own. Very clear in explaining what was wrong. Thanks
I just lost my husband and first time with dealing with car issues on my own. Very clear in explaining what was wrong. Thanks
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by JLSCHWENK
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2024 -
Shottenkirk Ford Jasper responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
All work completed and on time to my satisfaction.
Kara Jordan is a 5-star employee, she takes the time to explain everything and has an excellent attitude, Se works in a hectic environment and handl
Kara Jordan is a 5-star employee, she takes the time to explain everything and has an excellent attitude, Se works in a hectic environment and handles all the cranky old men with ease; She represents Shottenkirk Ford very well
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by CARL.BAUMAN2332
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kara Jordan
Oct 21, 2024 -
Shottenkirk Ford Jasper responded
CARL, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Jasper!