Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood | Page 27

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
486 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

486 Reviews

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486 Reviews of Jerry Hood

July 13, 2021

Dealership Rating
Employee Rating

The team with AH Ford did an outstanding job again! I have been a customer for many years and when it came time for my daughter to buy a car in a hurry I immediately reached out after meeting with the Se More

by Jillselect
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr. , Joe Baez, Ben McCarty

July 10, 2021

Dealership Rating
Employee Rating

Arlington Heights Ford always does a great job in the service department. My truck was really dirty and after the service they clean it up and made it look brand new. More

by davidwill0628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, Victor Villanueva

July 08, 2021

Dealership Rating
Employee Rating

We love Arlington Heights Ford fir our Ford Edge. They are trustworthy and we are confident that our car is in perfect condition when we have it serviced. We would never think of going anywhere else. Toda More

by Nab1515
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 26, 2021

Dealership Rating
Employee Rating

Outstanding is all that needs to be said about Jerry and his staff along with all of the folks! More

by sferg82
Customer Service
Friendliness
Price
Recommend Dealer
Yes

June 24, 2021

Dealership Rating
Employee Rating

great service jerry hood great manager great fast lane service More

by joe71038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Guido, no

June 22, 2021

Dealership Rating
Employee Rating

We have been doing business with the GUIDO family for over 12 years and they have always treated us with sincerity. The attendant that took my car for an oil change was very professional in every respect More

by jdeluca1492
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

June 20, 2021

Dealership Rating
Employee Rating

This dealership has a great service department that pays attention to it's customers requests, and makes their visit as convenient as possible when they need something. More

by ZBD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 17, 2021

Dealership Rating
Employee Rating

Jerry was helping me out with my car and the service was great. Very helpful in making sure the issue in my car was looked into quickly and taken care of. A+ service in making sure the customer is taken car More

by Bbsokolo
Recommend Dealer
Yes

June 12, 2021

Dealership Rating
Employee Rating

Thank you very much for the excellent customer service. Very friendly and very helpful. My second time here. Would recommend Ford Arlington Heights to anyone. More

by fwoodard77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, Victor Villanueva

June 09, 2021

Dealership Rating
Employee Rating

Great staff. Very thorough. They do their best to get you in and out as quickly as possible. And I never feel pressured into doing work that doesn’t need to be done. Thanks, Tony. More

by mickteam714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle , Tony Wojciechowski

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