Jerry Hood
Jerry Hood at Arlington Heights Ford

Jerry Hood | Page 29

Service Director

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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5.0
487 Reviews

Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.

5.0

487 Reviews

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487 Reviews of Jerry Hood

May 13, 2021

Dealership Rating
Employee Rating

When I first when in I was worried because mechanics usually take advantage of women but everyone was very nice to me and very helpful. More

by vshan99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva , Samantha Chavez

May 13, 2021

Dealership Rating
Employee Rating

Happy with Brake Control install on my Ranger. Tested with my Trailer and all seems well. Install tech did neat and clean install. Thank You More

by moabrks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

May 12, 2021

Dealership Rating
Employee Rating

Has always been my preference for our auto service. I feel I have a great repour with the staff at Arlington Ford. Have always been treated as a VIP. More

by rjreczek
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle

May 06, 2021

Dealership Rating
Employee Rating

Jerry and his team did a awesome job for me I was stranded from home he fixed my work truck in 2 days and kept me updated through out the entire process I recommend this service center and there staf More

by Shane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Everyone I spoke with

May 05, 2021

Dealership Rating
Employee Rating

I had service completed on my Ford Ranger. Once again, Jerry Hood, from the service department made my experience outstanding. Jerry is extremely professional, helpful, and makes every customers‘ experien More

by tomasz.krozel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

May 03, 2021

Dealership Rating
Employee Rating

The Arlington Heights Ford service is always above and beyond. I drive past four other Ford dealers to come here because they always take card of me in a professional, efficient, friendly, and economical More

by chrisj428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Waddle, Victor Villanueva , Samantha Chavez

May 01, 2021

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Employee Rating

Jerry Hood is a terrific manager; it's always a pleasure to deal with him. Aside from knowing how good, friendly and courteous Jerry is, I'm sure he's doing a terrific job for Ford Motor. I don't know wh More

by cecilia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 29, 2021

Dealership Rating
Employee Rating

Took care of my service issues in a timely fashion . My vehicle was ready a lot quicker than I expected. I will definitely return in the future. More

by grapeape412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Victor Villanueva

April 29, 2021

Dealership Rating
Employee Rating

Steve Ursin did not pressure us, answered all our questions satisfactorily. We have bought 4 cars from him and he was always done us well More

by gmac
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr. , Steve Ursin, Frank White

April 27, 2021

Dealership Rating
Employee Rating

My new Mustang Mach-e was one of many with some software issue affecting home charging. As soon as Ford released the fix, AHFord called me to bring my car in. They had it done in a few hours (covered under More

by Jeff.bg.il
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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