Jerry Hood | Page 35
Service Director
Arlington Heights Ford
801 W. Dundee Rd.
Arlington Heights, IL 60004
Jerry has been with the AH Ford family since 1987. He started as a parts driver, then became an advisor, manager, and has been our Service Director since 2005. Jerry's passion for customer satisfaction has not only made him lead our Service Department to an unprecedented amount of awards, but that is how he met his wife. She was a disgruntled customer until Jerry resolved the issue and asked him to marry her 8 weeks later. They have been married now for over 15 years.
Read more486 Reviews
Write a Review486 Reviews of Jerry Hood
November 20, 2020
I've been in the AH Ford "family" since I purchased my new Bronco from Eddie Dunne back in 1986. I've had nothing but awesome experiences from the sales and service teams ever since. Sam Vasco is my curre new Bronco from Eddie Dunne back in 1986. I've had nothing but awesome experiences from the sales and service teams ever since. Sam Vasco is my current "go-to" sales buddy. Jerry Hood is my service crew chief with Todd Norris as my best wrench. Thank you! Be safe and enjoy a healthy Holiday! More
Other Employees Tagged: John Guido, Jr., Sam Vasco , Tony Guido, Todd Norris - wrench
November 15, 2020
Very easy to work with . they appreciate every customer loaners are nice and clean explain everything very easy way.contact you with price and when vehicle is ready to be pick up loaners are nice and clean explain everything very easy way.contact you with price and when vehicle is ready to be pick up More
Other Employees Tagged: Mike Waddle
November 06, 2020
Excellent, great job, happy with every aspect fo the service. Had a 60k mile check up all went well keep my explorer running well. Great. service. Had a 60k mile check up all went well keep my explorer running well. Great. More
Other Employees Tagged: Ikram "Ike" Alam
November 05, 2020
The friendly and efficient service I get at Arlington Heights Ford makes me feel like a valued customer! Jerry Hood was very helpful in making my appointment and ensuring a loaner would be available. Ikr Heights Ford makes me feel like a valued customer! Jerry Hood was very helpful in making my appointment and ensuring a loaner would be available. Ikram Alam ensured I understood what services were being done and what the costs would be, as well as keeping me informed as to when my vehicle would be ready. This kind of attention and care is why I keep coming back to Arlington Heights Ford! More
Other Employees Tagged: Ikram "Ike" Alam
November 04, 2020
Spiro was very helpful, professional and kept us updated on the progress of our service needs. Jerry Hood made sure everything was taken care of when we picked up our vehicle. on the progress of our service needs. Jerry Hood made sure everything was taken care of when we picked up our vehicle. More
Other Employees Tagged: Spiro Dimas
October 31, 2020
Mike was great as always!!!I bring my car for six years Mike was great as always!!! I bring my car for six years and I will keep doing it the guys can get to the bottom of the problem and repair it promptl Mike was great as always!!! I bring my car for six years and I will keep doing it the guys can get to the bottom of the problem and repair it promptly More
Other Employees Tagged: Mike Waddle
October 28, 2020
I just purchased my 3rd vehicle from Arlington Heights Ford, I have never been happier. My first call was to John Guido Jr. telling him the truck I was looking for, which was a rare find, John gave my tr Ford, I have never been happier. My first call was to John Guido Jr. telling him the truck I was looking for, which was a rare find, John gave my truck details to 2 of his salesman, Ryan Livingston & Steve Ursin and right away they both went to work looking for this truck. Within a couple hours they gave me many options to chose from. You guys definitely went above and beyond the call. I then went over to the parts department and got a couple accessories from Mark Horcher who blew my mind away when he new the exact part number without even having to look it up, the parts Guru. I can't wait for Jerry Hood the service manager to do all my service, he makes bringing in my truck a breeze, and I always get it back looking clean and new again. Thanks to everyone at Arlington Heights Ford, I recommend them to everyone. Joey Pascucci proud owner of a new 2020 Ford F-250 More
Other Employees Tagged: John Guido, Jr. , Ryan Livingston, Steve Ursin, Mark Horcher- Parts Dept
October 27, 2020
I really apriciate the way they treated me and made up I really apriciate the way they treated me and made up for any mistakes that might have occurred last year . I would definitely come back in the futu I really apriciate the way they treated me and made up for any mistakes that might have occurred last year . I would definitely come back in the future and purchase a vehicle here . More
Other Employees Tagged: Mike Waddle
October 22, 2020
Never disappointed. The service department personnel Never disappointed. The service department personnel are always courteous and take the time to listen when a driver brings their car in. Proud For Never disappointed. The service department personnel are always courteous and take the time to listen when a driver brings their car in. Proud Ford owner. More
Other Employees Tagged: David Villadonga
October 22, 2020
You want white glove service go to Arlington Hights Ford You want white glove service go to Arlington Hights Ford i been going there for 1 year now and every time unbelievable service,see Steve, Jerry Mike, You want white glove service go to Arlington Hights Ford i been going there for 1 year now and every time unbelievable service,see Steve, Jerry Mike,David or Victor all good 👍 More
Other Employees Tagged: Mike Waddle, Victor Villanueva, Elliott Reichel , Steve Verhagen, David Villadonga, Frank
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